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98277972_People_in_Call_Center_on_Headsets_in_Front_of_Computers.jpgCustomer Intelligence is the new BLACK

Contact Center expert discusses the value of utilizing customer intelligence tools for your business

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137338428_smartphone_icons.jpgAndroid – Ready to go to Work!

Mobile & Wireless Principal Analyst provides an overview of Google's "Android for Work" program

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108797501_Woman_Operating_Virtual_Keyboard.jpgTechnology-Enabled BPO (Part 1)

Technology platforms will be key to meeting the complex communication needs of today's omni-channel consumer

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icon_B_MT_SMART-Clouds.pngFiscally Sound Cloud—Business Cost Reduction Savings from Using Cloud-Based File Sharing Services

Network Security expert discusses the advantages of cloud-based file sharing services (CBFS)

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Contact Center 1.jpgSupport Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Gain insight into an emerging contact center market segment - Support Interaction Optimization (SIO)

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Upcoming Events


Live Events

GIL 2015: Thailand

To survive and thrive in the future business environment, both as an individual and as a company, innovation has now become an essential ingredient. Find out why innovation is critical to success, where innovation comes from, how to become a visionary innovator and what are your next steps.
Mar 24, 2015 | Thailand

11th Anniversary Customer Contact East

Hardwiring Your Customer Into Your Business
Apr 12-15, 2015 | Sawgrass Marriott Golf Resort & Spa | Ponte Vedra Beach, FL


Virtual Events

How to Anticipate Customer Needs, Meet Them Where They Are, and Deliver Personalized Experiences

More and more companies recognize that delivering a great customer experience is at the heart of every customer interaction
Mar 19, 2015 at 11: 30 a.m. PST/8:30 a.m. PST

Smart, Connected Products Gain the Competitive Advantage

The number of things connected to the Internet now exceeds the total number of humans on the planet, and we’re accelerating to as many as 50 billion connected devices by the end of the decade
Mar 26, 2015 at 2:00 p.m. EST/11:00 a.m. PST


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