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managed video conferencing Industrial Internet uBeam Looking ahead VBS Avaya Intelligent Xperiences work at home agents smart meters ClickSoftware GMA GoCanvas bot detection mitigation omnichannel SMS/Text EMM/UEM smart thermostat #MWC17 #Huawei #5G #Wireless telecom public health geofencing mobile video, mobile data, 5G, network optimmization Back office customer retention home care market consolidation Mega Trends Tech support ESN AI-as-a-service Silverpop CommandWear Systems Fanatical Service BYOD nearshore SIP phone automation ITaaS AVC apple tv Facebook, digital, media, advertising, video, brands, Media Ratings Council, impressions technology QoS Atento asset tracking cloud-based file sharing NW2W managed services Internet of Things contact center architecture CareXa pay TV Quantum huddle rooms digital signage UC CX unified communications and collaboration environment remote monitoring Onbase, Hyland, enterprise content management smart city security multi-screen mobile software solutions LinkedIn cargo economy businesses on messenger Disaster Relief Bradesco liveops IPTV User privacy Investment hospitality Udacity integration BYOT PrecisionHawk Avaya IP Office Alphabet cable Enterprise Collaboration automotive M2M World Alliance athoc predictive mobile software applications workspace cart VXI Communications gun IBM Watson micro business Swisscom Financial Services contact center,IVR,speech technologies,NLU,Nuance,NICE,Genesys,Omilia,noHold,SoundHound,RBC,inContact,Interactions,CreativeVirtual,NobleSystems carhacking consumer Food industry Connected Car smart home Smart Clothing MRM platform social networking whiteboard mobile employee-facing application Batteries IVR smart watch universities espionage ericsson productivity apps Amazon Go beacon device VAR Bitrix24 urban population Innovating to Zero Blockchain, Bitcoin, Ethereum, Smart Contract, Cybercurrency PureCloud Ethereum Earth Day NSA UCaaS NEC Voice-based computing customer value leadership MWM integrated network mobile devices CMAF enterprise communications Sales intelligence customer support violence Teleperformance, CRM crime CCaaS business KP.org IP endpoints Workforce optimization home automation camera connected home A/V selection criteria Jabra payment situation direct marketing Automotive, Legislation, Privacy, Security Tech Mahindra endpoints Orange apple ipad pro Artificial Intelligence Alexa for Business Service Providers custom Samsung SIP LTE data security FinTech video customer service Blueface cloud UC Alcatel-Lucent enterprise connect 2015 wechat Support.com selling capita Headset Salesforce Jive Communications UC clients machine to machine UC-enabled Headsets Team Spaces Wireless Headsets financial call center onshoring cloud communication software-defined data center telephony Microsoft Teams data traffic civil rights conferencing Belmar New Jersey, business continuity, disaster recovery, disaster recovery, emergency communications, outbound notifications, social media, sprawl, transportation playback Skype for Business Communications battery cloud SaaS Bitcoin ECM pollution contact center agent market evolution Google IBM, Watson, Cognitive, digital transformation, retail, healthcare, sports, automotive Market Leader Avaya Engage collaboration, conferencing, UC, unified communications, video conferencing Unified Communications, Headsets, digital transformation, modern office VoIP ios Sutherland Global Services BroadSoft hacking silo server LAN, sustainability, network segregation, IT offshoring Zang data loss public safety Contact Center Headsets Voice of the Customer field service mobile application management Virtual Briefing Center Enterprise Connect 2016 computing Uber web chat CPE Cisco, Spark, cloud services, unified communications, conferencing, collaboration, video conferencing, whiteboard UC headsets Avaya in-house wireless forms VSB virtual machine Support Cisco WebEx Alaa Saayed video customer support prebuilt accounting Avaya Desktop Experience Personalization Calabrio shadow IT RPA application disaster recovery handshake Cloud communications In the Chat Vonage social media marketing Cisco Systems Net Neutrality Bring Your Own Technology customer experience CES,Qualcom,Plantronics,Support.com,Verint CES, Healthcare, Digital, Transformation, Vegas, telehealth, interoperability, IBM, Walgreens, Apple Polycom LogMeIn data driven Contact center, speech recognition, speech technologies, Nuance, text-to-speech Unicorn Media Message-centric clients PCC virtual assistants broadcaster PGi SIP phones enterprise endpoints Yealink Star2Star collaboration WebRTC, Headset, Connected Work cyber security peer-to-peer policy makers women Accutone telework level 3 Voice of Employee internet mobile wallet Sandpiper MSP Bluetooth CC&O Headsets FiOS regulations SIO CenturyLink green practices DASH ICMI intercall Whatsapp customer service Fibre optic Enterprise Phones Headsets social media data accuracy Bitcoin XT Digital Transformation digital content TDM PBX Canadian small business Employee empowerment marketing mass transit monitoring personal data Mitel Green Tech tracking Open spaces Akamai leadership cPaaS Salesforce.com Amazon Web Services ProntoForms Alaska Airlines desktop phone china customer engagement Alcatel-Lucent Enterprise vertical-specific 5G stock market economic virtualization smartboard UCC CDN Smart Cities Nordstrom, CashStar, retail, digitaltransformation, mcommerce, ecommerce soccer USB Headsets wireless carriers social media analytics enterprise mobility partner VOD Virtual Assistant Brazil Team Collaboration marketplace Web conferencing facebook messenger Breeze customer care, BPO, customer empowerment, predictive, security Innovation Agenda online shopping emm NFC M2M Mobile Workforce Management conferencing services VXi Brightcove media phone file transfer Corded Headsets transportation DaaS proactive customer care mobile conferencing terrorism mobile worker apps Workplace by Facebook IP telephony in hospitality customized apps optical services malware customer Cisco VA Location UC-enabled Headset Trunking engineering Adobe green energy BPO Avaya OneCloud Multi-DRM gamification TV audio conferencing, commuting, conferencing, environment, global warming, pollution, remote work, telepresence, telework, unified communications, unified communications and collaboration, video conferencing, web conferencing North America Spoken cloud UCC advertising data validation video conferencing BPO CRM IBM cisco broadsoft media phones spark #Enterprise Content Management the internet of things USB Conference Phones CIO nokia API economy Canada brain-computer interfaces note 7 business models enterprise mobility management #EC16 fleet tracking business-to-employee Airlines Chromebox for meetings enterprise apps proactive Warren Barkley Call Control Revenue SMS contact center,cloud,Support Interaction Optimization,IoT,customer service sharing economy mobile marketing mobile B2E Unified Communications & Collaboration WFO innovation stream customer feedback Grupo Contax web personalization galaxy High-Tech productivity first responder teleservices MAT Nextiva mobile field service management Hoteliers wearables connected devices security network technical support Alcatel Lucent Enterprise guided resolution model NICE research electricity content delivery bot management content ACD growth eLearning EME Robotic Process Automation Weever Apps Slack Telesphere career shift human capital management customer effort Mobile Advertising; Digital Advertising' Location-based Advertising 3D Printing hosted video conferencing video conferencing, UHD, 4k, conferencing, UC, UCC, unified communications, collaboration, Biamp UC headset aerospace proactive field service video conferencing, UC, collaboration, web conferencing apple watch contact center, analytics, customer contact, remote workers, WAHA, cloud AWS Connex19 cloud PBX Watch, Ipad, Iphone, Macbook Field Service Management contact center, analytics, headsets, Plantronics Justin Trudeau mobile workforce showrooming Atos online huawei natural disaster data analytics AVer fuel video delivery event centers mobile enterprise application apps Cloud Computing Amazon Echo 1-800 data IoT facial recognition Hurricane Sandy IVR, WFO, AI, Aspect, Avaya, Nuance, Creative Virtual, Conversica, Inbenta, IPSoft, Interactions, MyWave, Nohold, NextIT, Omilia, SmartAction millennials Argentina secure file transfer car sharing user-friendly UI plantronics, avaya, cafex, Enterprise Connect, Numonix, LiveOps, 8x8 NEC Unified career channel credentials energy content sharing Digital Payments, Mega Trends, FinTech women, equity, pay, salary, salary history ban field services Graphene virtual reality simple signal McAfee HCM Facebook law enforcement supply chain sustainability virtual machines outsourcing NFV Corvisa Fluid hosted IP mobile Immigration digital displays Canvas Solutions machine learning data shopping cart field sales storage container OnAsset IP PBX drones Dave Gilbert line of business support desk PBX Market Lync digital marketing ride sharing carriers OPEX IT support tablets retailers NIST cloud definitions Android Maersk tesla decode email server telecommunications mobile applications mobility webhelp GPS Citrix data network online education university hosted PBX Redbooth Dell mobile business applications software-communications Phybridge; LAN, Long-Reach Power over Ethernet (LRPoE), IoT HEVC support interaction optimization eCommerce Professional Headsets electric vehicles vertical mobile communication privacy UNIVERGE 3C Actsoft VHT Softphones J.D. 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