Connected Industries Blog


jsterling
Posted by jsterling; on Sep 30, 2016
Views: 2923


Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone. What should retailers keep in mind as this development unfolds?


jsterling
Posted by jsterling; on Sep 30, 2016
Views: 1487


Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality?


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 848


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 1494


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


msuby
Posted by msuby; on Jul 01, 2016
Views: 1212


A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!


msuby
Posted by msuby; on Jun 20, 2016
Views: 1057


Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional

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dsarangan
Posted by dsarangan; on May 25, 2016
Views: 4426


A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?

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vgandhi
Posted by vgandhi; on May 24, 2016
Views: 2239


This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.

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BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 2391


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


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