Connected Industries Blog


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 1536


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 2299


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


msuby
Posted by msuby; on Jul 01, 2016
Views: 2062


A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!


msuby
Posted by msuby; on Jun 20, 2016
Views: 1779


Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional

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dsarangan
Posted by dsarangan; on May 25, 2016
Views: 8225


A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?

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vgandhi
Posted by vgandhi; on May 24, 2016
Views: 3100


This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.

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BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 3165


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


tmcelligott
Posted by tmcelligott; on May 09, 2016
Views: 3824


Netcracker launches a new NFV platform, sparks discussion on MANO and Monetization

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alaasaayed
Posted by alaasaayed; on Apr 19, 2016
Views: 5792


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Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.


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