Connected Industries Blog

Posted by njamison; on Jan 19, 2015
Views: 1604

Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


Posted by juangonzalez; on Dec 17, 2014
Views: 1420

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.



Posted by BrendanRead; on Nov 24, 2014
Views: 2757

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Posted by jsterling; on Jul 10, 2014
Views: 12687

Today's field service management apps are very emphatically moving away from simple worker tracking. Location is great to know, but it's just the beginning of what needs to be accomplished out on the front line.

Posted by jsterling; on Jun 30, 2014
Views: 1208

A couple of weeks ago, announced that it is launching Salesforce Wear – CRM software and developer tools for wearables. We give the company high marks for being on the cutting edge … however, we’re not sure just how real the value is a…

Posted by jsterling; on May 29, 2014
Views: 2217

Oh, yes indeed, smaller businesses continue to be skeptical of mobile worker apps. But there are ways to still make the sale ... and to keep these infamous high-churners as long-term, profitable customers.

Posted by yzhong; on Jan 14, 2014
Views: 1164

I came in to the office this morning to the news that Google will pay US$3.2 billion / EUR2.3 billion / GBP2.0 billion for Nest, a home automation device manufacturer.

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