Connected Industries Blog


njamison
Posted by njamison; on Feb 09, 2015
Views: 2571


Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)


lawrencelundy
Posted by lawrencelundy; on Feb 09, 2015
Views: 2698


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The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensur…


lawrencelundy
Posted by lawrencelundy; on Feb 05, 2015
Views: 2259


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The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off


BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 2668


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


BrendanRead

Posted by Unknown user on Dec 17, 2014
Views: 2135


There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.


alaasaayed

BrendanRead

BrendanRead
Posted by BrendanRead; on Nov 24, 2014
Views: 3619


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