Connected Industries Blog
Posted by njamison; on Feb 09, 2015
Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Posted by lawrencelundy; on Feb 09, 2015
The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensur…
Posted by BrendanRead; on Jan 22, 2015
Posted by njamison; on Jan 19, 2015
Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.
Posted by BrendanRead; on Dec 24, 2014
Posted by Unknown user on Dec 17, 2014
There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.