Connected Workplace Blog
Posted by ashah; on Nov 13, 2018
Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide …
Posted by roopamjain; on Oct 19, 2018
Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.
Posted by biadarola; on Oct 05, 2018
The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
Posted by MBrandenburg; on Oct 01, 2018
For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the n…
Posted by vgandhi; on Sep 05, 2018
A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Posted by njamison; on Aug 20, 2018
A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…
Posted by MBrandenburg; on Apr 27, 2018
The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos…
Posted by epopova; on Apr 03, 2018
The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many business…
Posted by ashah; on Feb 14, 2018
Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.