Connected Workplace Blog
Posted by roopamjain; on Oct 19, 2018
Zoomtopia, Zoom’s annual user and partner event, was held in San Jose last week. Looking back at the event and the announcements made by Zoom, it becomes increasingly evident how and why the company has become one of the fastest growing businesses i…
Posted by biadarola; on Oct 05, 2018
The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
Posted by MBrandenburg; on Oct 01, 2018
For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the n…
Posted by vgandhi; on Sep 05, 2018
A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Posted by njamison; on Aug 20, 2018
A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…
Posted by MBrandenburg; on Apr 27, 2018
The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos…
Posted by epopova; on Apr 03, 2018
The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many business…
Posted by ashah; on Feb 14, 2018
Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
Posted by epopova; on Feb 09, 2018
It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most o…