Connected Workplace Blog


njamison
Posted by njamison; on Jun 09, 2014
Views: 4646


Category : Cloud, Customer Contact

Last week I attended Interactions14, Interactive Intelligence’s partner, customer and analyst summit in Indianapolis. It didn’t disappoint. There were lots of good sessions, catching up, and Interactive Intelligence news.The big news was the introduc…

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MBrandenburg
Posted by MBrandenburg; on Jun 05, 2014
Views: 2358


Category : Cloud, Enterprise

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.


jsterling
Posted by jsterling; on May 29, 2014
Views: 2307


Oh, yes indeed, smaller businesses continue to be skeptical of mobile worker apps. But there are ways to still make the sale ... and to keep these infamous high-churners as long-term, profitable customers.


BrendanRead
Posted by BrendanRead; on May 09, 2014
Views: 11186


A firsthand account of how Belmar, New Jersey residents and the local government communicated during and after Hurricane Sandy, how tools such as the Web, proactive notifications, and social media proved invaluable, but also about how future disaste…


jsterling
Posted by jsterling; on Apr 30, 2014
Views: 28034


One of the key questions a business has to grapple with when implementing a new mobile app for its employees is "Do we build or do we buy?"


epopova
Posted by epopova; on Apr 24, 2014
Views: 8434


Category : Cloud, Enterprise

In spite of the compelling reasons for potential market consolidation, the hosted IP telephony and UCC market remains highly fragmented with many providers looking for merger and acquisition options. As the market continues to grow and mature and com…


hiraljasani
Posted by hiraljasani; on Apr 11, 2014
Views: 8929


IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors


Melanieturek
Posted by Melanieturek; on Feb 26, 2014
Views: 2296


Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usage and satisfaction, and the successful adoption o…


epopova
Posted by epopova; on Jan 31, 2014
Views: 1904


Category : Cloud, Enterprise

Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors in the enterprise communications space.


KSPrice
Posted by KSPrice; on Jan 28, 2014
Views: 2097


Category : Cloud, Enterprise

We’ve spent the last few weeks discussing the benefits a software-defined data center, or SDDC, and how IT is shifting to become a more service-oriented business unit.


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