Connected Workplace Blog
Posted by robarnold4; on Jan 25, 2019
This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.
Posted by Melanieturek; on Dec 03, 2018
The exceptions that lurk within every corporate LAN.
Posted by MBrandenburg; on Nov 16, 2018
We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental impact of the products they produce, from manufacturing to disposal. Environmental respons…
Posted by ashah; on Nov 13, 2018
Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide …
Posted by roopamjain; on Oct 19, 2018
Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.
Posted by biadarola; on Oct 05, 2018
The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
Posted by MBrandenburg; on Oct 01, 2018
For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the n…
Posted by vgandhi; on Sep 05, 2018
A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Posted by njamison; on Aug 20, 2018
A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…