Connected Workplace Blog


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 1454


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


robarnold4
Posted by robarnold4; on Jul 22, 2016
Views: 3541


Category : Cloud, Enterprise

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.


msuby
Posted by msuby; on Jul 01, 2016
Views: 1169


A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!


msuby
Posted by msuby; on Jun 20, 2016
Views: 1022


Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional

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njamison
Posted by njamison; on May 31, 2016
Views: 1472


Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact


dsarangan
Posted by dsarangan; on May 25, 2016
Views: 4166


A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?

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vgandhi
Posted by vgandhi; on May 24, 2016
Views: 2194


This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.

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MBrandenburg
Posted by MBrandenburg; on May 24, 2016
Views: 2047


Category : Cloud, Enterprise

While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be like a duck. Calm on the surface, but always paddling like the dickens underneath.”


BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 2351


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


robarnold4
Posted by robarnold4; on May 09, 2016
Views: 2562


Category : Cloud, Enterprise

As collaboration analyst I spend a lot of time in online meetings. The variety of platforms I use, as well as the topics and size of the meetings I attend, greatly impact my user experience. This is a brief summer of my user experiences.


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