Connected Workplace Blog


alaasaayed
Posted by alaasaayed; on Sep 15, 2016
Views: 3790


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Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.


KSPrice
Posted by KSPrice; on Sep 09, 2016
Views: 1311


Category : Cloud

Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as we…


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 1000


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


robarnold4
Posted by robarnold4; on Aug 15, 2016
Views: 2494


Category : Cloud, Enterprise

This week I’m putting pen to paper to detail my experiences with Zoom Meetings, an all-in-one, cloud-based multi-media conferencing service that is available worldwide on a subscription basis.


roopamjain
Posted by roopamjain; on Aug 01, 2016
Views: 3859


Category : Cloud, Enterprise

LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity that will be among the world’s top 10 SaaS companies with $1B+ in anticipated annual revenue and more than two million customers around the globe.

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BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 1656


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


robarnold4
Posted by robarnold4; on Jul 22, 2016
Views: 3879


Category : Cloud, Enterprise

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.


msuby
Posted by msuby; on Jul 01, 2016
Views: 1486


A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!


msuby
Posted by msuby; on Jun 20, 2016
Views: 1243


Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional

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njamison
Posted by njamison; on May 31, 2016
Views: 1749


Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact


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