Connected Workplace Blog


MBrandenburg
Posted by MBrandenburg; on May 24, 2016
Views: 2165


Category : Cloud, Enterprise

While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be like a duck. Calm on the surface, but always paddling like the dickens underneath.”


BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 2457


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


robarnold4
Posted by robarnold4; on May 09, 2016
Views: 2708


Category : Cloud, Enterprise

As collaboration analyst I spend a lot of time in online meetings. The variety of platforms I use, as well as the topics and size of the meetings I attend, greatly impact my user experience. This is a brief summer of my user experiences.


tmcelligott
Posted by tmcelligott; on May 09, 2016
Views: 3360


Netcracker launches a new NFV platform, sparks discussion on MANO and Monetization

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alaasaayed
Posted by alaasaayed; on Apr 19, 2016
Views: 4812


mobile_photo
Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.


robarnold4
Posted by robarnold4; on Apr 15, 2016
Views: 3758


An analysis of the long-rumored Mitel acquisition of Polycom.


alaasaayed

tmcelligott
Posted by tmcelligott; on Mar 22, 2016
Views: 4389


Category : Cloud, Mobile & Wireless

Stratecast commentary on the release of AT&T's ECOMP architecture


BrendanRead
Posted by BrendanRead; on Mar 18, 2016
Views: 2026


Category : Cloud, Consumer

Climate change and environmental destruction are threatening the planet, but there does not seem to be adequate mechanisms to encourage businesses and consumers to make sustainable choices. But there may be some potential solutions.


njamison
Posted by njamison; on Mar 17, 2016
Views: 3659


Category : Cloud, Customer Contact

Summary of some of the contact center announcements at Enterprise Connect 2016


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