Customer Contact Blog


robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 370


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 1130


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


ashah
Posted by ashah; on Nov 13, 2018
Views: 1183


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Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide …


njamison
Posted by njamison; on Aug 20, 2018
Views: 1430


Category : Cloud, Customer Contact

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…


ashah
Posted by ashah; on Aug 02, 2018
Views: 1193


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https://www.cisco.com/c/en/us/solutions/collaboration/mobile-healthcare-apps.html?CAMPAIGN=Corporate%20Communications&Country_Site=GL&POSITION=Social+Media&REFERRING_SITE=LinkedIn&CREATIVE=Cisco++ !


ashah

epopova
Posted by epopova; on Apr 03, 2018
Views: 4641


The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many business…


epopova
Posted by epopova; on Feb 09, 2018
Views: 3691


It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most o…


epopova
Posted by epopova; on Sep 06, 2017
Views: 2955


Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s…


BrendanRead
Posted by BrendanRead; on Jul 24, 2017
Views: 2349


Category : Customer Contact

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.


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