Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 470


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 320


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


njamison
Posted by njamison; on Feb 19, 2017
Views: 5254


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njamison
Posted by njamison; on Feb 02, 2017
Views: 1101


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njamison
Posted by njamison; on Jan 25, 2017
Views: 1683


Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.


BrendanRead
Posted by BrendanRead; on Jan 13, 2017
Views: 881


Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


njamison

jgonzalez
Posted by jgonzalez; on Dec 29, 2016
Views: 1699


Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.


ashah

BrendanRead
Posted by BrendanRead; on Dec 12, 2016
Views: 1905


GamEffective demonstrates how gamification can help contact center agents deliver an improved CX


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