Customer Contact Blog

Posted by ashah; on Aug 02, 2018
Views: 170

mobile_photo !


Posted by epopova; on Apr 03, 2018
Views: 3319

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many business…

Posted by epopova; on Feb 09, 2018
Views: 2576

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most o…

Posted by epopova; on Sep 06, 2017
Views: 2353

Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s…

Posted by BrendanRead; on Jul 24, 2017
Views: 1788

Category : Customer Contact

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.


Posted by BrendanRead; on Jun 06, 2017
Views: 2252

Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.

Posted by BrendanRead; on Apr 12, 2017
Views: 2059

Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance

Posted by BrendanRead; on Apr 11, 2017
Views: 1939

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly

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