Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Apr 12, 2017
Views: 506


Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 240


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 514


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 940


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 825


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


njamison
Posted by njamison; on Feb 19, 2017
Views: 6008


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njamison
Posted by njamison; on Feb 02, 2017
Views: 1309


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njamison
Posted by njamison; on Jan 25, 2017
Views: 1783


Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.


BrendanRead
Posted by BrendanRead; on Jan 13, 2017
Views: 960


Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


njamison

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