Customer Contact Blog


MBrandenburg
Posted by MBrandenburg; on Mar 26, 2019
Views: 2827


For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerg…


njamison

robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 1907


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 2183


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


ashah
Posted by ashah; on Nov 13, 2018
Views: 1829


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Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide …


njamison
Posted by njamison; on Aug 20, 2018
Views: 1995


Category : Cloud, Customer Contact

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…


ashah
Posted by ashah; on Aug 02, 2018
Views: 1708


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https://www.cisco.com/c/en/us/solutions/collaboration/mobile-healthcare-apps.html?CAMPAIGN=Corporate%20Communications&Country_Site=GL&POSITION=Social+Media&REFERRING_SITE=LinkedIn&CREATIVE=Cisco++ !


ashah

epopova
Posted by epopova; on Apr 03, 2018
Views: 5650


The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many business…


epopova
Posted by epopova; on Feb 09, 2018
Views: 4777


It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most o…


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