Customer Contact Blog


robarnold4
Posted by robarnold4; on Apr 15, 2014
Views: 3634


In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similarities in what they do and aspire to achieve. In gener…


BrendanRead
Posted by BrendanRead; on Mar 26, 2014
Views: 2187


Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break this behavior pattern?


BrendanRead
Posted by BrendanRead; on Mar 14, 2014
Views: 2607


Category : Customer Contact

What will the new customer experience environment, or landscape look like.


BrendanRead
Posted by BrendanRead; on Mar 05, 2014
Views: 2054


A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.


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