Customer Contact Blog
Posted by BrendanRead; on Mar 26, 2014
Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break this behavior pattern?
Posted by BrendanRead; on Mar 14, 2014
Category : Customer Contact
What will the new customer experience environment, or landscape look like.
Posted by BrendanRead; on Mar 05, 2014
A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.