Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Mar 26, 2014
Views: 1955


Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break this behavior pattern?


BrendanRead
Posted by BrendanRead; on Mar 14, 2014
Views: 2365


Category : Customer Contact

What will the new customer experience environment, or landscape look like.


BrendanRead
Posted by BrendanRead; on Mar 05, 2014
Views: 1836


A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.


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