Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Mar 14, 2014
Views: 3212


Category : Customer Contact

What will the new customer experience environment, or landscape look like.


BrendanRead
Posted by BrendanRead; on Mar 05, 2014
Views: 2753


A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.


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