Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 2018


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 1569


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 2192


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 2150


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


njamison
Posted by njamison; on Feb 19, 2017
Views: 9390


Tags :

njamison
Posted by njamison; on Feb 02, 2017
Views: 4349


Tags :

njamison
Posted by njamison; on Jan 25, 2017
Views: 3345


Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.


BrendanRead
Posted by BrendanRead; on Jan 13, 2017
Views: 2190


Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


njamison

Posted by Unknown user on Dec 29, 2016
Views: 5579


Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.


Get this feed