Customer Contact Blog
Posted by BrendanRead; on Jan 13, 2017
Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Posted by njamison; on Jan 03, 2017
2017 Contact Center Trends
Posted by Unknown user on Dec 29, 2016
Category : Big Data, Cloud, Consumer, Customer Contact, Enterprise, Mobile & Wireless, The Internet of Things
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Posted by BrendanRead; on Dec 12, 2016
GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Posted by BrendanRead; on Dec 06, 2016
Adobe's latest online holiday shopping results shows key trends
Posted by BrendanRead; on Nov 30, 2016
Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.
Posted by epopova; on Nov 28, 2016
At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry ana…