Customer Contact Blog


ashah
Posted by ashah; on Dec 06, 2016
Views: 2042


mobile_photo
Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.


BrendanRead
Posted by BrendanRead; on Dec 06, 2016
Views: 2203



BrendanRead
Posted by BrendanRead; on Nov 30, 2016
Views: 1336


Category : Customer Contact

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.


epopova
Posted by epopova; on Nov 28, 2016
Views: 7079


At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry ana…


njamison
Posted by njamison; on Nov 04, 2016
Views: 3418


Category : Cloud, Customer Contact

Followup to conversation on survey results and trends in the contact center with 8x8


BrendanRead
Posted by BrendanRead; on Oct 14, 2016
Views: 2606


Calabrio releases Calabrio ONE WFO for the cloud and plans future applications


BrendanRead
Posted by BrendanRead; on Sep 29, 2016
Views: 2010


Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 1559


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


BrendanRead
Posted by BrendanRead; on Aug 23, 2016
Views: 2481


High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial engagements to products’ receipt. With today’s businesses facing highly competitive markets…


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 2341


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


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