Customer Contact Blog


epopova
Posted by epopova; on Nov 28, 2016
Views: 5998


At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry ana…


njamison
Posted by njamison; on Nov 04, 2016
Views: 2605


Category : Cloud, Customer Contact

Followup to conversation on survey results and trends in the contact center with 8x8


BrendanRead
Posted by BrendanRead; on Oct 14, 2016
Views: 2118


Calabrio releases Calabrio ONE WFO for the cloud and plans future applications


BrendanRead
Posted by BrendanRead; on Sep 29, 2016
Views: 1559


Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 1142


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


BrendanRead
Posted by BrendanRead; on Aug 23, 2016
Views: 2022


High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial engagements to products’ receipt. With today’s businesses facing highly competitive markets…


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 1811


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


briancotton1
Posted by briancotton1; on Jul 15, 2016
Views: 4517


mobile_photo
Artificial intelligence in customer care is changing the face of customer service.


BrendanRead
Posted by BrendanRead; on Jun 21, 2016
Views: 2127


Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it…


BrendanRead
Posted by BrendanRead; on Jun 15, 2016
Views: 2954


Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)


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