Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Sep 07, 2016
Views: 846


Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As


BrendanRead
Posted by BrendanRead; on Aug 23, 2016
Views: 1620


High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial engagements to products’ receipt. With today’s businesses facing highly competitive markets…


BrendanRead
Posted by BrendanRead; on Jul 28, 2016
Views: 1493


Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals


briancotton1
Posted by briancotton1; on Jul 15, 2016
Views: 4057


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Artificial intelligence in customer care is changing the face of customer service.


BrendanRead
Posted by BrendanRead; on Jun 21, 2016
Views: 1898


Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it…


BrendanRead
Posted by BrendanRead; on Jun 15, 2016
Views: 2602


Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)


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njamison
Posted by njamison; on May 31, 2016
Views: 1521


Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact


BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 2390


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


MDeSallesPA
Posted by MDeSallesPA; on Apr 19, 2016
Views: 2658


Category : Customer Contact

IBEX Global opens new delivery center in Nicaragua

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