Customer Contact Blog


njamison
Posted by njamison; on Feb 19, 2017
Views: 10894


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njamison
Posted by njamison; on Feb 02, 2017
Views: 6030


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njamison
Posted by njamison; on Jan 25, 2017
Views: 4367


Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.


BrendanRead
Posted by BrendanRead; on Jan 13, 2017
Views: 3106


Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


njamison

Posted by Unknown user on Dec 29, 2016
Views: 6791


Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.


ashah

BrendanRead
Posted by BrendanRead; on Dec 12, 2016
Views: 4538


GamEffective demonstrates how gamification can help contact center agents deliver an improved CX


ashah
Posted by ashah; on Dec 06, 2016
Views: 2957


mobile_photo
Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.


BrendanRead
Posted by BrendanRead; on Dec 06, 2016
Views: 3171



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