Customer Contact Blog

Posted by njamison; on May 31, 2016
Views: 1749

Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact

Posted by BrendanRead; on May 23, 2016
Views: 2599

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.

Posted by MDeSallesPA; on Apr 19, 2016
Views: 2854

Category : Customer Contact

IBEX Global opens new delivery center in Nicaragua

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Posted by robarnold4; on Apr 15, 2016
Views: 3910

An analysis of the long-rumored Mitel acquisition of Polycom.

Posted by BrendanRead; on Mar 24, 2016
Views: 3476

A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.

Posted by njamison; on Mar 17, 2016
Views: 3852

Category : Cloud, Customer Contact

Summary of some of the contact center announcements at Enterprise Connect 2016

Posted by MDeSallesPA; on Mar 14, 2016
Views: 3308

Principal Analyst Michael DeSalles, specializing in customer experience, uncovers a "hidden BPO gem" nestled in the heart of San Antonio's bustling customer care industry.

Posted by alaasaayed; on Mar 07, 2016
Views: 2374

Over the years, Plantronics has successfully led in the market with the concept of “one headset does not fill all”. As such, the vendor has relentlessly analyzed the behavior and environments of business users in order to identify their evolving comm…

Posted by njamison; on Feb 23, 2016
Views: 2722

Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience

Posted by BrendanRead; on Jan 29, 2016
Views: 3082

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.

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