Customer Contact Blog


briancotton1
Posted by briancotton1; on Jul 15, 2016
Views: 5127


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Artificial intelligence in customer care is changing the face of customer service.


BrendanRead
Posted by BrendanRead; on Jun 21, 2016
Views: 2521


Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it…


BrendanRead
Posted by BrendanRead; on Jun 15, 2016
Views: 3351


Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)


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njamison
Posted by njamison; on May 31, 2016
Views: 2693


Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact


BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 3205


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


MDeSallesPA
Posted by MDeSallesPA; on Apr 19, 2016
Views: 3387


Category : Customer Contact

IBEX Global opens new delivery center in Nicaragua

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robarnold4
Posted by robarnold4; on Apr 15, 2016
Views: 4448


An analysis of the long-rumored Mitel acquisition of Polycom.


BrendanRead
Posted by BrendanRead; on Mar 24, 2016
Views: 4077


A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.


njamison
Posted by njamison; on Mar 17, 2016
Views: 4635


Category : Cloud, Customer Contact

Summary of some of the contact center announcements at Enterprise Connect 2016


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