Customer Contact Blog


BrendanRead
Posted by BrendanRead; on May 23, 2016
Views: 2447


Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.


MDeSallesPA
Posted by MDeSallesPA; on Apr 19, 2016
Views: 2720


Category : Customer Contact

IBEX Global opens new delivery center in Nicaragua

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robarnold4
Posted by robarnold4; on Apr 15, 2016
Views: 3748


An analysis of the long-rumored Mitel acquisition of Polycom.


BrendanRead
Posted by BrendanRead; on Mar 24, 2016
Views: 3337


A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.


njamison
Posted by njamison; on Mar 17, 2016
Views: 3650


Category : Cloud, Customer Contact

Summary of some of the contact center announcements at Enterprise Connect 2016


MDeSallesPA
Posted by MDeSallesPA; on Mar 14, 2016
Views: 3146


Principal Analyst Michael DeSalles, specializing in customer experience, uncovers a "hidden BPO gem" nestled in the heart of San Antonio's bustling customer care industry.


alaasaayed
Posted by alaasaayed; on Mar 07, 2016
Views: 2205


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Over the years, Plantronics has successfully led in the market with the concept of “one headset does not fill all”. As such, the vendor has relentlessly analyzed the behavior and environments of business users in order to identify their evolving comm…


njamison
Posted by njamison; on Feb 23, 2016
Views: 2545


Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience


BrendanRead
Posted by BrendanRead; on Jan 29, 2016
Views: 2949


There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.


BrendanRead
Posted by BrendanRead; on Dec 18, 2015
Views: 1897


More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.


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