Customer Contact Blog
Posted by BrendanRead; on Jun 21, 2016
Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it…
Posted by BrendanRead; on Jun 15, 2016
Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)
Posted by BrendanRead; on May 23, 2016
Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
Posted by BrendanRead; on Mar 24, 2016
A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.
Posted by njamison; on Mar 17, 2016
Summary of some of the contact center announcements at Enterprise Connect 2016