Customer Contact Blog

Posted by briancotton1; on Jul 15, 2016
Views: 5127

Artificial intelligence in customer care is changing the face of customer service.

Posted by BrendanRead; on Jun 21, 2016
Views: 2521

Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it…

Posted by BrendanRead; on Jun 15, 2016
Views: 3351

Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)


Posted by njamison; on May 31, 2016
Views: 2693

Category : Cloud, Customer Contact

Analyst take on the NICE acquisition of inContact

Posted by BrendanRead; on May 23, 2016
Views: 3205

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.

Posted by MDeSallesPA; on Apr 19, 2016
Views: 3387

Category : Customer Contact

IBEX Global opens new delivery center in Nicaragua

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Posted by robarnold4; on Apr 15, 2016
Views: 4448

An analysis of the long-rumored Mitel acquisition of Polycom.

Posted by BrendanRead; on Mar 24, 2016
Views: 4077

A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.

Posted by njamison; on Mar 17, 2016
Views: 4635

Category : Cloud, Customer Contact

Summary of some of the contact center announcements at Enterprise Connect 2016

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