Customer Contact Blog


epopova
Posted by epopova; on Jun 15, 2015
Views: 3383


I had the pleasure of attending Interactions 2015, Interactive Intelligence’s annual partner, consultant and analyst event. Interactive Intelligence is currently at major cross-roads as it tries to reposition for further success in the evolving busin…


njamison
Posted by njamison; on May 26, 2015
Views: 2401


Tags :

BrendanRead
Posted by BrendanRead; on Apr 28, 2015
Views: 1347


Category : Customer Contact

How Mural used support interaction optimization (SIO) from Support.com to improve its business


MDeSallesPA
Posted by MDeSallesPA; on Apr 16, 2015
Views: 1141


Delta customer service at its best across the logistics chain - in the air and on the ground. This analyst LOVES Delta.

Tags :

BrendanRead
Posted by BrendanRead; on Apr 14, 2015
Views: 1390


The prevailing wisdom is that providing an excellent Customer Experience is vital for companies' success and growth. But there are all too many reports about poor customer service. Why is there a disconnect? The blog presents several theories. Reader…


njamison
Posted by njamison; on Apr 13, 2015
Views: 916



MDeSallesPA
Posted by MDeSallesPA; on Apr 07, 2015
Views: 1055


Changing consumer behavior is forcing organizations to re-define the customer interaction experience. The supporting technology that enterprises use to shape the new customer experience paradigm, continues to evolve. This includes front-end IVR, back…

Tags :

njamison
Posted by njamison; on Mar 27, 2015
Views: 808


Highlights of Enterprise Connect 2015


njamison
Posted by njamison; on Mar 27, 2015
Views: 833


Tags :

BrendanRead
Posted by BrendanRead; on Mar 26, 2015
Views: 1116


A new, disquieting, but refreshingly honest, and yet unsurprising International Customer Management Institute (ICMI)/ LiveOps report calls into question the underlying value of having contact centers to support the Customer Experience.


Get this feed