Customer Contact Blog
Posted by MDeSallesPA; on Mar 01, 2015
Guyana has a storied reputation in American minds. The question is whether it's a good destination for customer care outsourcing for calls from the U.S..
Posted by ChrisKissel; on Feb 26, 2015
Cloud-based file sharing (CBFS) systems are an important data storage, data handling, and data security platform. CBFS allow data transfer between different divisions and regions and also between partners and contractors. CBFS improve collaboration. …
Posted by BrendanRead; on Feb 25, 2015
Category : Customer Contact
Support Interaction Optimization (SIO) enables a new and productive support level:"Level 1-Plus"
Posted by MDeSallesPA; on Feb 17, 2015
Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
Posted by MDeSallesPA; on Feb 13, 2015
Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors
Posted by BrendanRead; on Feb 12, 2015
Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.