Customer Contact Blog
Posted by BrendanRead; on Mar 26, 2015
A new, disquieting, but refreshingly honest, and yet unsurprising International Customer Management Institute (ICMI)/ LiveOps report calls into question the underlying value of having contact centers to support the Customer Experience.
Posted by MDeSallesPA; on Mar 25, 2015
Important questions to ask when considering whether to outsource your brand's customer care
Posted by MDeSallesPA; on Mar 18, 2015
Frost & Sullivan has noted in our interviews with leading market participants, a trend toward reducing the number of provider partners. This movement has been particularly acute over the last 3 years.…
Posted by MDeSallesPA; on Mar 01, 2015
Guyana has a storied reputation in American minds. The question is whether it's a good destination for customer care outsourcing for calls from the U.S..
Posted by ChrisKissel; on Feb 26, 2015
Cloud-based file sharing (CBFS) systems are an important data storage, data handling, and data security platform. CBFS allow data transfer between different divisions and regions and also between partners and contractors. CBFS improve collaboration. …
Posted by BrendanRead; on Feb 25, 2015
Category : Customer Contact
Support Interaction Optimization (SIO) enables a new and productive support level:"Level 1-Plus"
Posted by MDeSallesPA; on Feb 17, 2015
Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.