Customer Contact Blog


MDeSallesPA
Posted by MDeSallesPA; on Mar 12, 2015
Views: 632


For contact center transactions, Frost & Sullivan defines Cost-to-Serve (CTS) as the total cost across all channels to resolve customer issues.


sloynd
Posted by sloynd; on Mar 12, 2015
Views: 1028


A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.


BrendanRead
Posted by BrendanRead; on Mar 02, 2015
Views: 1024


Category : Customer Contact

In the Chat's social media and SMS/text solutions


MDeSallesPA
Posted by MDeSallesPA; on Mar 01, 2015
Views: 1051


Guyana has a storied reputation in American minds. The question is whether it's a good destination for customer care outsourcing for calls from the U.S..

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ChrisKissel
Posted by ChrisKissel; on Feb 26, 2015
Views: 827


Cloud-based file sharing (CBFS) systems are an important data storage, data handling, and data security platform. CBFS allow data transfer between different divisions and regions and also between partners and contractors. CBFS improve collaboration. …


BrendanRead
Posted by BrendanRead; on Feb 25, 2015
Views: 1033


Category : Customer Contact

Support Interaction Optimization (SIO) enables a new and productive support level:"Level 1-Plus"


MDeSallesPA
Posted by MDeSallesPA; on Feb 17, 2015
Views: 1862


Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.


MDeSallesPA
Posted by MDeSallesPA; on Feb 13, 2015
Views: 1193


Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors


BrendanRead
Posted by BrendanRead; on Feb 12, 2015
Views: 1088


Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.


sloynd
Posted by sloynd; on Feb 11, 2015
Views: 1844


A summary of the recent opening of a Teleperformance virtual office in Dubai.


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