Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Feb 12, 2015
Views: 1112


Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.


sloynd
Posted by sloynd; on Feb 11, 2015
Views: 1895


A summary of the recent opening of a Teleperformance virtual office in Dubai.


njamison
Posted by njamison; on Feb 09, 2015
Views: 1614


Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)


njamison
Posted by njamison; on Feb 09, 2015
Views: 1440


Summary of Avaya's annual partner summit in Cancun.

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BrendanRead
Posted by BrendanRead; on Feb 03, 2015
Views: 871


Tags : HR, public health

BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 1640


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


BrendanRead

BrendanRead

BrendanRead
Posted by BrendanRead; on Dec 19, 2014
Views: 1711


Tags : WebRTC

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