Customer Contact Blog


njamison
Posted by njamison; on Feb 09, 2015
Views: 1578


Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)


njamison
Posted by njamison; on Feb 09, 2015
Views: 1398


Summary of Avaya's annual partner summit in Cancun.

Tags :

BrendanRead
Posted by BrendanRead; on Feb 03, 2015
Views: 809


Tags : HR, public health

BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 1604


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


BrendanRead

BrendanRead

BrendanRead
Posted by BrendanRead; on Dec 19, 2014
Views: 1606


Tags : WebRTC

robarnold4
Posted by robarnold4; on Dec 15, 2014
Views: 1405


Last week Avaya announced new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the company.


BrendanRead

Get this feed