Customer Contact Blog


MDeSallesPA
Posted by MDeSallesPA; on Feb 17, 2015
Views: 2349


Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.


MDeSallesPA
Posted by MDeSallesPA; on Feb 13, 2015
Views: 1574


Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors


BrendanRead
Posted by BrendanRead; on Feb 12, 2015
Views: 1213


Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.


sloynd
Posted by sloynd; on Feb 11, 2015
Views: 2251


A summary of the recent opening of a Teleperformance virtual office in Dubai.


njamison
Posted by njamison; on Feb 09, 2015
Views: 1949


Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)


njamison
Posted by njamison; on Feb 09, 2015
Views: 1789


Summary of Avaya's annual partner summit in Cancun.

Tags :

BrendanRead
Posted by BrendanRead; on Feb 03, 2015
Views: 1217


Tags : HR, public health

BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 1958


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


BrendanRead

Get this feed