Customer Contact Blog
Posted by BrendanRead; on Dec 24, 2014
Posted by BrendanRead; on Sep 03, 2014
Focusing on the “Customer Experience” should be obvious to companies, but it is honored more in the breach, including by vendors, for several reasons.
Posted by njamison; on Jun 09, 2014
Last week I attended Interactions14, Interactive Intelligence’s partner, customer and analyst summit in Indianapolis. It didn’t disappoint. There were lots of good sessions, catching up, and Interactive Intelligence news.The big news was the introduc…
Posted by BrendanRead; on May 09, 2014
A firsthand account of how Belmar, New Jersey residents and the local government communicated during and after Hurricane Sandy, how tools such as the Web, proactive notifications, and social media proved invaluable, but also about how future disaste…
Posted by ashah; on Apr 24, 2014
IBM is partnering with Fluid, Inc. to change the shape of the consumer shopping experience.