Customer Contact Blog


BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 2325


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


BrendanRead

BrendanRead

BrendanRead
Posted by BrendanRead; on Dec 19, 2014
Views: 2653


Tags : WebRTC

robarnold4
Posted by robarnold4; on Dec 15, 2014
Views: 1742


Last week Avaya announced new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the company.


BrendanRead

BrendanRead
Posted by BrendanRead; on Nov 24, 2014
Views: 3345


Tags :

BrendanRead
Posted by BrendanRead; on Sep 03, 2014
Views: 1582


Focusing on the “Customer Experience” should be obvious to companies, but it is honored more in the breach, including by vendors, for several reasons.


BrendanRead
Posted by BrendanRead; on Jul 23, 2014
Views: 2577


Social media marketing issues and an approach to finding answers to them.


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