Digital Media Blog


alaasaayed
Posted by alaasaayed; on Apr 19, 2016
Views: 5201


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Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.


BrendanRead
Posted by BrendanRead; on Mar 24, 2016
Views: 3655


A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.


njamison
Posted by njamison; on Feb 23, 2016
Views: 2894


Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience


BrendanRead
Posted by BrendanRead; on Jan 29, 2016
Views: 3226


There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.


rgruia
Posted by rgruia; on Jan 06, 2016
Views: 3070


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An analysis of the merger in the aftermath of Monday's Nokia announcement that it gained control of Alcatel-Lucent via a successful public exchange offer.


BrendanRead
Posted by BrendanRead; on Dec 18, 2015
Views: 2173


More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.


avnirambhia
Posted by avnirambhia; on Nov 30, 2015
Views: 1888


Category : Cloud, Digital Media

Key takeaways from Streaming Media West around 4K, HEVC, and the continued elusiveness of actually profiting from online entertainment video services.

Tags : 4k, HEVC, AVC, H.265, HDR

ashah
Posted by ashah; on Nov 16, 2015
Views: 3604


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Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.


avnirambhia
Posted by avnirambhia; on Nov 09, 2015
Views: 3799


Ericsson and Cisco Systems announced a comprehensive partnership around products and services for next-generation service provider networks. Who benefits? Who is challenged? Will the partnership yield dividends? This blog is our take on the impact, f…

Tags : video, Cisco, ericsson, ccap

tmcelligott
Posted by tmcelligott; on Nov 09, 2015
Views: 3700


Ericsson and Cisco chose partnering over merging. They may have chosen wisely, at least for the short term.

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