Digital Media Blog


BrendanRead
Posted by BrendanRead; on Sep 29, 2016
Views: 2301


Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe


BrendanRead
Posted by BrendanRead; on Jun 15, 2016
Views: 3767


Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)


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vgandhi
Posted by vgandhi; on May 24, 2016
Views: 3479


This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.

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alaasaayed
Posted by alaasaayed; on Apr 19, 2016
Views: 6266


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Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.


BrendanRead
Posted by BrendanRead; on Mar 24, 2016
Views: 4387


A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.


njamison
Posted by njamison; on Feb 23, 2016
Views: 3615


Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience


BrendanRead
Posted by BrendanRead; on Jan 29, 2016
Views: 4219


There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.


rgruia
Posted by rgruia; on Jan 06, 2016
Views: 3980


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An analysis of the merger in the aftermath of Monday's Nokia announcement that it gained control of Alcatel-Lucent via a successful public exchange offer.


BrendanRead
Posted by BrendanRead; on Dec 18, 2015
Views: 3046


More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.


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