Digital Media Blog
Posted by BrendanRead; on Mar 24, 2016
A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.
Posted by njamison; on Feb 23, 2016
Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience
Posted by BrendanRead; on Jan 29, 2016
There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
Posted by rgruia; on Jan 06, 2016
An analysis of the merger in the aftermath of Monday's Nokia announcement that it gained control of Alcatel-Lucent via a successful public exchange offer.
Posted by BrendanRead; on Dec 18, 2015
More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
Posted by ashah; on Nov 16, 2015
Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.
Posted by avnirambhia; on Nov 09, 2015
Ericsson and Cisco Systems announced a comprehensive partnership around products and services for next-generation service provider networks. Who benefits? Who is challenged? Will the partnership yield dividends? This blog is our take on the impact, f…
Posted by tmcelligott; on Nov 09, 2015
Ericsson and Cisco chose partnering over merging. They may have chosen wisely, at least for the short term.