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MDeSallesPA
Posted by MDeSallesPA; on Apr 07, 2015
Views: 991


Changing consumer behavior is forcing organizations to re-define the customer interaction experience. The supporting technology that enterprises use to shape the new customer experience paradigm, continues to evolve. This includes front-end IVR, back…

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sloynd
Posted by sloynd; on Mar 12, 2015
Views: 999


A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.


vmichalik
Posted by vmichalik; on Mar 03, 2015
Views: 1178


The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth …


MDeSallesPA
Posted by MDeSallesPA; on Mar 01, 2015
Views: 1026


Guyana has a storied reputation in American minds. The question is whether it's a good destination for customer care outsourcing for calls from the U.S..

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lawrencelundy
Posted by lawrencelundy; on Feb 24, 2015
Views: 1192


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The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth …


lawrencelundy
Posted by lawrencelundy; on Feb 17, 2015
Views: 1610


mobile_photo
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth …


sloynd
Posted by sloynd; on Feb 11, 2015
Views: 1815


A summary of the recent opening of a Teleperformance virtual office in Dubai.


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