Posted by SMenutti; on Aug 15, 2017
Views: 101


Category : Cloud

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people w…


epopova
Posted by epopova; on Jul 27, 2017
Views: 1160


Category : Cloud, Enterprise

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately …


BrendanRead
Posted by BrendanRead; on Jul 24, 2017
Views: 372


Category : Customer Contact

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.


MBrandenburg
Posted by MBrandenburg; on Jun 30, 2017
Views: 940


Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smar…


vgandhi
Posted by vgandhi; on Jun 21, 2017
Views: 2070


Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.


vgandhi
Posted by vgandhi; on Jun 16, 2017
Views: 1236



tmcelligott
Posted by tmcelligott; on Jun 15, 2017
Views: 1732


With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed…

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njamison

BrendanRead
Posted by BrendanRead; on Jun 06, 2017
Views: 1041


Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.


vgandhi
Posted by vgandhi; on May 19, 2017
Views: 1600


After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.

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