BrendanRead
Posted by BrendanRead; on Jul 24, 2017
Views: 138


Category : Customer Contact

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.


MBrandenburg
Posted by MBrandenburg; on Jun 30, 2017
Views: 731


Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smar…


vgandhi
Posted by vgandhi; on Jun 21, 2017
Views: 1515


Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.


vgandhi
Posted by vgandhi; on Jun 16, 2017
Views: 989



tmcelligott
Posted by tmcelligott; on Jun 15, 2017
Views: 1470


With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed…

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njamison

BrendanRead
Posted by BrendanRead; on Jun 06, 2017
Views: 867


Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.


vgandhi
Posted by vgandhi; on May 19, 2017
Views: 1347


After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.

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MBrandenburg
Posted by MBrandenburg; on May 17, 2017
Views: 1703


The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connec…


robarnold4
Posted by robarnold4; on May 16, 2017
Views: 1499


Category : Enterprise

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio…


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