BrendanRead
Posted by BrendanRead; on Apr 12, 2017
Views: 506


Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 240


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


epopova
Posted by epopova; on Apr 10, 2017
Views: 570


Category : Cloud, Enterprise

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates …


vgandhi
Posted by vgandhi; on Apr 06, 2017
Views: 359


Highlights of the U.S. carriers' network, platforms, applications and big data strategy for IoT.

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MBrandenburg
Posted by MBrandenburg; on Mar 30, 2017
Views: 709


Category : Cloud, Enterprise

If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.

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BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 514


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.…


BrendanRead
Posted by BrendanRead; on Mar 23, 2017
Views: 532


Category : Enterprise

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 940


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 825


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


admin
Posted by admin; on Feb 27, 2017
Views: 1090


Category : Enterprise

Most business use cases don't require ultra-HD video, however the technology is creeping into the enterprise as the default resolution.


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