Posted by vgandhi; on Jun 16, 2017
Update on Sprint's strategy for the business segment.
Posted by tmcelligott; on Jun 15, 2017
With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed…
Posted by njamison; on Jun 12, 2017
Category : Customer Contact
The growing use of VAs and Bots for customer service
Posted by BrendanRead; on Jun 06, 2017
Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
Posted by vgandhi; on May 19, 2017
After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.
Posted by MBrandenburg; on May 17, 2017
The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connec…
Posted by robarnold4; on May 16, 2017
Category : Enterprise
Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio…
Posted by ashah; on May 11, 2017
GLOW (Growth & Leadership of Women) is an exciting new initiative that Frost & Sullivan has launched globally. The company plans to lead the way as an innovative, global organization, and one that rec…
Posted by KSPrice; on May 03, 2017
Category : Cloud
More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire busine…