KSPrice
Posted by KSPrice; on May 03, 2017
Views: 1111


Category : Cloud

More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire busine…

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avnirambhia
Posted by avnirambhia; on Apr 28, 2017
Views: 1055


Category :

Trends, takeaways and technology highlights from this year's broadcasting show.

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vgandhi
Posted by vgandhi; on Apr 26, 2017
Views: 757


Category : Big Data

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.


BrendanRead
Posted by BrendanRead; on Apr 12, 2017
Views: 1198


Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 1004


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


epopova
Posted by epopova; on Apr 10, 2017
Views: 2062


Category : Cloud, Enterprise

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates …


vgandhi
Posted by vgandhi; on Apr 06, 2017
Views: 1234


Highlights of the U.S. carriers' network, platforms, applications and big data strategy for IoT.

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MBrandenburg
Posted by MBrandenburg; on Mar 30, 2017
Views: 1111


Category : Cloud, Enterprise

If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.

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BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 804


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.…


BrendanRead
Posted by BrendanRead; on Mar 23, 2017
Views: 792


Category : Enterprise

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.


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