Posted by jsterling; on Sep 25, 2017
Today's field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help?
Posted by jsterling; on Sep 21, 2017
The smart field service organization is outfitting its workers with the mobile devices and mobile apps they need for real-time tracking and on-the-job information exchange. But the visionary business …
Posted by jsterling; on Sep 18, 2017
It's making a lot of sense these days for companies to remotely monitor their mobile assets. So what should you look for in a mobile asset tracking solution?
Posted by robarnold4; on Sep 15, 2017
Category : Digital Media
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives, demonstrations and trial use of their collaboration s…
Posted by jsterling; on Sep 10, 2017
The mobile asset tracking (MAT) market continues to evolve in terms of capabilities and target customers, presenting an interesting set of challenges to MAT providers and their channels.
Posted by epopova; on Sep 06, 2017
Category : Big Data, Cloud, Consumer, Customer Contact, Digital Media, Enterprise, Mobile & Wireless, The Internet of Things
Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and ear…
Posted by alaasaayed; on Aug 22, 2017
Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Posted by SMenutti; on Aug 15, 2017
Category : Cloud
A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people w…
Posted by epopova; on Jul 27, 2017
Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately …
Posted by BrendanRead; on Jul 24, 2017
Category : Customer Contact
The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.