Posted by BrendanRead; on Jun 06, 2017
Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
Posted by vgandhi; on May 19, 2017
After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.
Posted by MBrandenburg; on May 17, 2017
The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connec…
Posted by robarnold4; on May 16, 2017
Category : Enterprise
Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio…
Posted by ashah; on May 11, 2017
GLOW (Growth & Leadership of Women) is an exciting new initiative that Frost & Sullivan has launched globally. The company plans to lead the way as an innovative, global organization, and one that rec…
Posted by KSPrice; on May 03, 2017
Category : Cloud
More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire busine…
Posted by vgandhi; on Apr 26, 2017
Category : Big Data
Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Posted by BrendanRead; on Apr 12, 2017
Category : Customer Contact
In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance
Posted by BrendanRead; on Apr 11, 2017
Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly