Posted by robarnold4; on Jan 20, 2017
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. Th…
Posted by KSPrice; on Jan 18, 2017
Migration—whether of data or workloads—remains a key constraint that prevents enterprises from adopting cloud computing services within their IT departments. Despite automation advances in many areas …
Posted by BrendanRead; on Jan 13, 2017
Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Posted by jsterling; on Jan 04, 2017
The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Posted by njamison; on Jan 03, 2017
Category : Customer Contact
2017 Contact Center Trends
Posted by jgonzalez; on Dec 29, 2016
Category : Big Data, Cloud, Consumer, Customer Contact, Enterprise, Mobile & Wireless, The Internet of Things
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusi…
Posted by ashah; on Dec 27, 2016
Nordstrom partners with CashStar to offer digital egifts.
Posted by BrendanRead; on Dec 12, 2016
GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Posted by avnirambhia; on Dec 09, 2016
Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.