BrendanRead
Posted by BrendanRead; on Jun 06, 2017
Views: 1459


Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.


vgandhi
Posted by vgandhi; on May 19, 2017
Views: 1958


After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.

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MBrandenburg
Posted by MBrandenburg; on May 17, 2017
Views: 2299


The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connec…


robarnold4
Posted by robarnold4; on May 16, 2017
Views: 1894


Category : Enterprise

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio…


ashah
Posted by ashah; on May 11, 2017
Views: 1366


Category :

mobile_photo
GLOW (Growth & Leadership of Women) is an exciting new initiative that Frost & Sullivan has launched globally. The company plans to lead the way as an innovative, global organization, and one that rec…

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KSPrice
Posted by KSPrice; on May 03, 2017
Views: 1501


Category : Cloud

More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire busine…

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avnirambhia
Posted by avnirambhia; on Apr 28, 2017
Views: 1433


Category :

Trends, takeaways and technology highlights from this year's broadcasting show.

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vgandhi
Posted by vgandhi; on Apr 26, 2017
Views: 1095


Category : Big Data

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.


BrendanRead
Posted by BrendanRead; on Apr 12, 2017
Views: 1444


Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 1296


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


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