epopova
Posted by epopova; on Apr 24, 2014
Views: 8699


Category : Cloud, Enterprise

In spite of the compelling reasons for potential market consolidation, the hosted IP telephony and UCC market remains highly fragmented with many providers looking for merger and acquisition options. …


robarnold4
Posted by robarnold4; on Apr 18, 2014
Views: 12350


Category : Enterprise

As a UCC analyst, I see, demo and trial as many end-user applications as possible. One of my recent experiences was a six-week stint with EVC130P, AVer’s newest hardware -based video conferencing endp…


robarnold4
Posted by robarnold4; on Apr 15, 2014
Views: 3690


In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similariti…


hiraljasani
Posted by hiraljasani; on Apr 11, 2014
Views: 9244


IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors


roopamjain
Posted by roopamjain; on Apr 08, 2014
Views: 2397


Category : Enterprise

Freemium services have become an established business model in the fast growing and intensely competitive online meetings and web conferencing space.


BrendanRead
Posted by BrendanRead; on Mar 26, 2014
Views: 2243


Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break t…


BrendanRead
Posted by BrendanRead; on Mar 14, 2014
Views: 2653


Category : Customer Contact

What will the new customer experience environment, or landscape look like.


BrendanRead
Posted by BrendanRead; on Mar 05, 2014
Views: 2103


A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.


avnirambhia
Posted by avnirambhia; on Mar 02, 2014
Views: 1507


Category : Digital Media

Audio, once critical to ensuring online video QoE, has been taken for granted in recent years. However, it is experiencing renewed attention as a key component of user experience with the advent of Ul…

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Melanieturek
Posted by Melanieturek; on Feb 26, 2014
Views: 2495


Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usa…


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