BrendanRead
Posted by BrendanRead; on Sep 03, 2014
Views: 1635


Focusing on the “Customer Experience” should be obvious to companies, but it is honored more in the breach, including by vendors, for several reasons.


BrendanRead
Posted by BrendanRead; on Jul 23, 2014
Views: 2640


Social media marketing issues and an approach to finding answers to them.


jsterling
Posted by jsterling; on Jul 10, 2014
Views: 13479


Today's field service management apps are very emphatically moving away from simple worker tracking. Location is great to know, but it's just the beginning of what needs to be accomplished out on the …


jsterling
Posted by jsterling; on Jun 30, 2014
Views: 1861


A couple of weeks ago, Salesforce.com announced that it is launching Salesforce Wear – CRM software and developer tools for wearables. We give the company high marks for being on the cutting edge … ho…


Posted by Unknown user on Jun 10, 2014
Views: 3046


Category : Big Data, Digital Media

Big data is the buzzword for data sets too large and complex to be analyzed efficiently using conventional tools. The ability of humans to measure and analyze more and more of our surroundings has cre…


njamison
Posted by njamison; on Jun 09, 2014
Views: 5026


Category : Cloud, Customer Contact

Last week I attended Interactions14, Interactive Intelligence’s partner, customer and analyst summit in Indianapolis. It didn’t disappoint. There were lots of good sessions, catching up, and Interacti…

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robarnold4
Posted by robarnold4; on Jun 09, 2014
Views: 4147


Category : Enterprise

Last week Polycom held its analyst event where the company's executives mapped out the current state of the business and go-forward plans. This blog discussions my key takeaways.

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MBrandenburg
Posted by MBrandenburg; on Jun 05, 2014
Views: 2963


Category : Cloud, Enterprise

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.


jsterling
Posted by jsterling; on May 29, 2014
Views: 2816


Oh, yes indeed, smaller businesses continue to be skeptical of mobile worker apps. But there are ways to still make the sale ... and to keep these infamous high-churners as long-term, profitable custo…


tday
Posted by tday; on May 13, 2014
Views: 9859


Category : Mobile & Wireless

History has now provided patterns for the sales of Android devices. What it shows is that smartphones are seeing one full year of strong sales and then being replaced by newer Android devices only th…


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