Posted by jsterling; on Jan 04, 2017
The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Posted by njamison; on Jan 03, 2017
Category : Customer Contact
2017 Contact Center Trends
Posted by jgonzalez; on Dec 29, 2016
Category : Big Data, Cloud, Consumer, Customer Contact, Enterprise, Mobile & Wireless, The Internet of Things
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusi…
Posted by ashah; on Dec 27, 2016
Nordstrom partners with CashStar to offer digital egifts.
Posted by BrendanRead; on Dec 12, 2016
GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Posted by avnirambhia; on Dec 09, 2016
Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.
Posted by tday; on Dec 07, 2016
Category : Mobile & Wireless
With the Supreme Court ruling in favor of Samsung, this blog looks at how the ruling will affect the future of mobile devices in the U.S. going forward.
Posted by BrendanRead; on Dec 06, 2016
Adobe's latest online holiday shopping results shows key trends