BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 1152


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.…


BrendanRead
Posted by BrendanRead; on Mar 23, 2017
Views: 1094


Category : Enterprise

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 1625


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 1588


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


admin
Posted by admin; on Feb 27, 2017
Views: 1689


Category : Enterprise

Most business use cases don't require ultra-HD video, however the technology is creeping into the enterprise as the default resolution.


rgruia
Posted by rgruia; on Feb 22, 2017
Views: 2004


Huawei provided an analyst update in London ahead of #MWC17


avnirambhia
Posted by avnirambhia; on Feb 21, 2017
Views: 1671


Category :

Cloud processing can take bandwidth-heavy, resource-hungry workflows and reduce them to mainstream OTT streaming workflows. Low-latency signaling protocols and state of the art virtualized transcoding…

Tags :

njamison
Posted by njamison; on Feb 19, 2017
Views: 7869


Tags :

MBrandenburg
Posted by MBrandenburg; on Feb 14, 2017
Views: 2749


Category : Cloud, Enterprise

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcat…


tmcelligott
Posted by tmcelligott; on Feb 09, 2017
Views: 1916


Category : Mobile & Wireless

On February 9, 2017 Nokia announced its intent to acquire Comptel for $370 million. Stratecast believes it to be a good fit--and about time.

Tags :

Get this feed