Posted by SMenutti; on Aug 15, 2017
Views: 2083
A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people w…
Posted by epopova; on Jul 27, 2017
Views: 3225
Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately …
Posted by BrendanRead; on Jul 24, 2017
Views: 2007
The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
Posted by MBrandenburg; on Jun 30, 2017
Views: 2366
Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smar…
Posted by vgandhi; on Jun 21, 2017
Views: 5318
Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Posted by vgandhi; on Jun 16, 2017
Views: 3662
Update on Sprint's strategy for the business segment.
Posted by tmcelligott; on Jun 15, 2017
Views: 3984
With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed…
Posted by njamison; on Jun 12, 2017
Views: 3823
The growing use of VAs and Bots for customer service
Posted by BrendanRead; on Jun 06, 2017
Views: 2429
Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
Posted by vgandhi; on May 19, 2017
Views: 2965
After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.
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