Posted by robarnold4; on Feb 07, 2017
A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based …
Posted by avnirambhia; on Feb 01, 2017
7 tips to make lasting analyst impressions and get the most out of your briefing.
Posted by robarnold4; on Jan 20, 2017
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. Th…
Posted by KSPrice; on Jan 18, 2017
Migration—whether of data or workloads—remains a key constraint that prevents enterprises from adopting cloud computing services within their IT departments. Despite automation advances in many areas …
Posted by BrendanRead; on Jan 13, 2017
Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Posted by jsterling; on Jan 04, 2017
The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Posted by njamison; on Jan 03, 2017
Category : Customer Contact
2017 Contact Center Trends