Posted by BrendanRead; on Apr 11, 2017
Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
Posted by epopova; on Apr 10, 2017
Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates …
Posted by vgandhi; on Apr 06, 2017
Highlights of the U.S. carriers' network, platforms, applications and big data strategy for IoT.
Posted by MBrandenburg; on Mar 30, 2017
If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.
Posted by BrendanRead; on Mar 27, 2017
Category : Customer Contact
Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.…
Posted by BrendanRead; on Mar 23, 2017
Category : Enterprise
The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
Posted by BrendanRead; on Mar 10, 2017
Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Posted by BrendanRead; on Mar 08, 2017
Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.
Posted by rgruia; on Feb 22, 2017
Huawei provided an analyst update in London ahead of #MWC17