Posted by jsterling; on Sep 10, 2017
The mobile asset tracking (MAT) market continues to evolve in terms of capabilities and target customers, presenting an interesting set of challenges to MAT providers and their channels.
Posted by epopova; on Sep 06, 2017
Category : Big Data, Cloud, Consumer, Customer Contact, Digital Media, Enterprise, Mobile & Wireless, The Internet of Things
Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and ear…
Posted by alaasaayed; on Aug 22, 2017
Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Posted by SMenutti; on Aug 15, 2017
Category : Cloud
A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people w…
Posted by epopova; on Jul 27, 2017
Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately …
Posted by BrendanRead; on Jul 24, 2017
Category : Customer Contact
The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
Posted by MBrandenburg; on Jun 30, 2017
Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smar…
Posted by vgandhi; on Jun 16, 2017
Update on Sprint's strategy for the business segment.
Posted by tmcelligott; on Jun 15, 2017
With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed…