Posted by robarnold4; on May 16, 2017
Category : Enterprise
Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio…
Posted by ashah; on May 11, 2017
GLOW (Growth & Leadership of Women) is an exciting new initiative that Frost & Sullivan has launched globally. The company plans to lead the way as an innovative, global organization, and one that rec…
Posted by KSPrice; on May 03, 2017
Category : Cloud
More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire busine…
Posted by vgandhi; on Apr 26, 2017
Category : Big Data
Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Posted by BrendanRead; on Apr 12, 2017
Category : Customer Contact
In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance
Posted by BrendanRead; on Apr 11, 2017
Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
Posted by epopova; on Apr 10, 2017
Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates …
Posted by vgandhi; on Apr 06, 2017
Highlights of the U.S. carriers' network, platforms, applications and big data strategy for IoT.
Posted by MBrandenburg; on Mar 30, 2017
If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.