Huawei Global Analyst Summit 2016 – Update on Unified Communications & Collaboration (UC&C) Business

Jun 06, 2016

During the Huawei Global Analyst Summit in Shenzhen from 11 to 13th April, senior executives from Huawei shared the company’s strategic thinking, latest product and solution updates and market progress on cloud computing, the Internet of Things (IoT) and operations transformation.

Revenue from Enterprise Cloud business grew by 6.3% in 2015

Mainly driven by hosting services, safe city & emergency command center solutions and video conferencing solutions, the enterprise cloud communication platform has fully integrated IP Telephony/UC, Contact Centre, Conferencing and IM/Presence into the unified architecture. The unified cloud platform will bring convergent services experience to organizations and enable the open capabilities for vertical application integration.

From 2016 onwards, Huawei will continue to work close with more than 1,000 of channels, system integrators, individual software vendors (ISVs) and internet content providers (ICPs) to further strengthen the unified enablement plan for such ecosystem partnership.

Video conferencing business continued to achieve major breakthrough in the Asia-Pacific (APAC) region

Huawei’s video conferencing and Telepresence managed to report high double-digit growth from both revenue and shipments in 2015. It held the market leading position in APAC on both hosting (by conferencing service providers) and on-premises models.

Its comprehensive product portfolio include high-end immersive and room-based Telepresence, multipoint control unit (MCUs), hardware-based video endpoints targeting at multiple tiers of the market, as well as software-based desktop/mobile clients. In order to further tap into the SMB market, Huawei will launch TE 10 and TE 20, which are pervasive but innovative conferencing endpoints aiming to unlock the growth opportunities from the SMB segment with sufficient cost-effectiveness.

The future video collaboration roadmap will be mainly focusing on virtualization and software-based MCUs to improve the agility of business through cloud platform. The Ultra-HD video conferencing solution portfolio will be further enhanced to bring higher quality of video image with lower bandwidth requirements.

Huawei Omni-channel customer contact platform empowers organizations with seamless customer interaction experience and unified management functionalities   

The Omni-channel service platform, supporting both hosted and on-premises deployment model, has integrated various customer interaction channels including voice, fax, SMS, email, video, chat, social media and collaboration tools. This open and convergent multimedia platform is fully technological-ready for ISVs to develop industry-leading innovative applications on top of it.

The Cloud IP contact centre service based on Huawei public cloud or third-party cloud platform is the key future roadmap in the next two years. Leveraging on the industry-oriented, and scenarized application programming interface (API), convergent platform and increasingly matured cloud infrastructure, Huawei will further capture the growth opportunities from the contact centre industry.

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