State of IT in the Healthcare Industry

Jun 30, 2016

We've broken our latest end-user research into vertical studies. Here's a look at the highlights from Healthcare:

  • The top IT challenges for respondents in the healthcare sector are ensuring network stability and reliability, dealing with security threats, and aligning IT with business strategy.
  • By far the biggest driver for IT investments in the healthcare sector is reducing costs. It’s followed by expanding into new markets and boosting creativity and innovation.
  • Interestingly, CEOs are more concerned with improving the customer experience, gaining a competitive advantage, and boosting collaboration than their CIOs, who are more interested in improving productivity and sales and marketing effectiveness.
  • Today, the most commonly deployed IT tools focus infrastructure and data centers, digital marketing, Big Data and analytics, and the customer experience. However, social media and digital marketing are seen as having the biggest impact on revenues. Healthcare companies look to investments in unified communications and collaboration (UCC) to help reduce costs.
  • Top security concerns include cyber-crime, malware, and espionage.
  • mCommerce is important to 90 percent of healthcare companies. More than half view it as critical or very critical.
  • Healthcare organizations are embracing the Internet of Things, especially for improving employee safety. More than 12 percent have IoT deployments live with customers and partners.
  • Most Healthcare companies have deployed at least some of their IT infrastructure, applications, and/or services to the cloud. They see value in being able to store large amounts of data and having the ability to scale up or down as needed.
  • The vast majority of agencies say their employees rely on smartphones, tablets, and even wearable devices to get their jobs done. Forty-nine percent of them pay for smartphones, and 56 percent cover the costs of tablets.
  • Around half of all respondents consider their organizations to be “an early majority” when it comes to IT investments, while 29 percent are self-described as “early adopters.”

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Melanie Turek

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