Member Since
January 15, 2014

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robarnold4

Robert

Arnold

Frost & Sullivan

Principal Analyst

Information & Communications

Yes

Yes

Sixteen + years of experience in enterprise communications markets. Particular expertise in: Competitive and market intelligence, Market trend analysis and forecasting, Solutions development, marketing, sales and service support strategies.

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Cisco Acquires Acano for Next-gen Conferecing Infrastructure

Today Cisco announced its intent to acquire startup conferencing and collaboration competitor Acano for $700 million.http://blogs.cisco.com/news/cisco-collaboration-news... Its a high price given our estimates of Acano's annual run rate. But Cisco takes out a rival that has been seeing notable attention and success among enterprises and service providers looking for next-gen collab services. That said, this is primarily a technology acquisition Cisco's part.
What will be the domino impact on the market? How will the likes of Polycom and Pexip respond?

Posted on November 20, 2015 at 9:25 AM
Did SMART Technologies Create a New Collaboration Category?

Last year SMART Technologies unveiled the SMART kapp interactive white board. The product quickly gained a lot of industry interest an accolade because of its perfect balance of simplicity and technology which take the dry erase board into the 21st century by addressing dry erase board shortcomings while maintaining the pure ease of use we all know.

Yesterday SMART announced an expansion of the product line with SMART kapp IQ. The new products build on the kapp's concept and add the "what if it had this" type of features that bring in more complexity and increase the cost.
When asked how this fits into SMART's portfolio of interactive white boards, conferencing systems, Lync Room Systems and more, company executives responded that it is a whole new category that has a little overlap with other product but absolutely no direct competition.
Looking at the kapp IQ features, I might agree, but only tested deployments and research on actual use cases by end users will be proof for me.

What do you think? Please find the press release here -http://bit.ly/1Hl7RQB

Posted on May 15, 2015 at 12:28 PM
Digium Discusses the Latest in UC Trends

Are SMB-focused UC providers concerned about the same trends as providers who serve enterprises?

Recently, I sat down for a Google Hangouts video interview with Digium's Brian Ferguson. From the Q&A discussion it became clear that while there are differences, SMB-focused UC providers such as Digium, are addressing many of the same technology and adoption trends that enterprise-focused UC providers are facing.
We covered a lot of ground. Check out the discussion here:http://www.youtube.com/watch?t=745&v=oaxdFE3RuMQ...

Posted on May 07, 2015 at 10:51 AM
Re: Are Hybrid Architectures the Future of Enterprise Communications?

Thanks for sharing Elka. This solution makes a lot of sense to me. Aside from small businesses, most organizations will ultimately end up with some type of hybrid communications solution. This demand is already proven in how IT solutions are implemented as a mix of customer-owned and outsourced infrastructure and apps.
What I don't believe, is that cloud IP telephony or UC services in any form (hybrid or pure cloud) will necessarily produce higher levels of churn than CPE. Just as with CPE, switching cloud providers is often too disruptive and the incentives providers dangle to get customers to stay are too compelling. It appears Toshiba just gave its CPE customers yet another good reason to stay.

Posted on June 11, 2014 at 6:49 AM