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February 14, 2014

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MichaelDeSalles

Michael

DeSalles

Frost & Sullivan

Principal Analyst

Information & Communications

Yes

DeSalles has 25 years of contact center operational experience. He combines this with 10 years of research and analytical expertise in: Emerging trends, convergence, collapse and disruptive technologies in the contact center industry; Insight into site management, supervision and agent development; Customer care outsourcing; Skills based routing; BPO Near shore deployment; Home based agents

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