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Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Categories Tags Improving customer service has become synonymous with improving the overall interaction experience, regardless of the industry. Consumers are increasingly k… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Nordstrom Meets Customer Needs with Digital Solution

Nordstrom partners with CashStar to offer digital egifts.
Categories Tags Recognizing that a fifth of its sales already comes from ecommerce and mcommerce, Nordstrom is taking big steps towards digital transformation. The company wan… http://digitaltransformation.frost.com/expert-insights/viewpoints/nordstrom-meets-customer-needs-digital-solution/

Apple v. Samsung Supreme Court Ruling: What Does it Mean?

With the Supreme Court ruling in favor of Samsung, this blog looks at how the ruling will affect the future of mobile devices in the U.S. going forward.
Categories Tags The US Supreme Court ruled in favor of Samsung in its long court battle against Apple regarding patent infringement - kind of. The Supreme Court ruled that … http://digitaltransformation.frost.com/expert-insights/viewpoints/apple-v-samsung-supreme-court-ruling-what-does-it-mean/

Brick & Mortar Meet Amazon Go

Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.
Categories Tags Brick & Mortar - Let Me Introduce to Amazon Go Amazon.com Inc. is opening Amazon Go in Seattle, a 1,800-square-foot store (AKA convenience store), which inc… http://digitaltransformation.frost.com/expert-insights/viewpoints/brick-mortar-meet-amazon-go/

Adobe's Latest Holiday Shopping Results Show Desktop Continued Tops for Online Sales

Adobe's latest online holiday shopping results shows key trends
Categories Tags Adobe’s Adobe Digital Insights (ADI) has just released its latest 2016 Holiday Shopping Season Summary, which provides a great bellwether of this year’s omnich… http://digitaltransformation.frost.com/expert-insights/viewpoints/adobe-latest-holiday-shopping-resultsshow-desktop-continued-tops-online-sales/

Innovations in Digital Advertising –– Impact, Cost Implications, and Best Practice Examples for Header Bidding

A blog on header bidding, an important advertising technique, and AudienceScience's participation in the header bidding opportunity.
Categories Tags Introduction Frost & Sullivan expects the US digital advertising market to be worth over $100 billion by the year 2022. A significant percentage of the foreca… http://digitaltransformation.frost.com/expert-insights/viewpoints/innovations-digital-advertising-impact-cost-implications-and-best-practice-examples-header-bidding/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
Categories Tags It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friend… http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Digital Advertising Grows, So does Ad Fraud

This blog highlights the impact of fraud on digital advertising. It also talks about the steps taken by the industry to counter fraud.
Categories Tags The Growing Digital Advertising Market The US digital advertising market is on a growth trajectory. Frost & Sullivan’s research indicates that advertisers spe… http://digitaltransformation.frost.com/expert-insights/viewpoints/digital-advertising-grows-so-does-ad-fraud/

Vodafone Stands Tall as a Digital Transformation Partner

In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Throughout the event, the company sent a strong message to the analyst community and, indirectly, to customers and partners abou…
Categories Tags In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Surrounded by ducks and the love… http://digitaltransformation.frost.com/expert-insights/viewpoints/vodafone-stands-tall-digital-transformation-partner/

AT&T Sees Growth Opportunities in IoT with LTE-M

A blog on AT&T's Low Power Wide Area Network trials and its impact on AT&T's strategy.
Tags Categories Cellular networks are currently the prime wireless wide area network connectivity option for IoT in the United States. However, supporting IoT in a scalable, c… http://digitaltransformation.frost.com/expert-insights/viewpoints/t-sees-growth-opportunities-iot-lte-m/

The 2016 AT&T Analyst Summit – Thoughts and Feedback from Frost & Sullivan

Thoughts on the 2016 AT&T Industry Analyst Summit from Dilip Sarangan, Industry Principal for IoT at Frost & Sullivan. The event was held between October 5-7, 2016 in Dallas, TX.
Categories Another year has come and gone. Frost & Sullivan ended its fiscal year 2016 at the end of September, and last week marked the start of a new year. It also marked the … http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-t-analyst-summit-thoughts-and-feedback-frost-sullivan/

What Lies Ahead for Samsung after the Galaxy Note 7 Recall?

What Lies Ahead for Samsung after the Galaxy Note 7 Recall?
Categories Tags LONDON – 11 October 2016 – “Samsung is stopping global sales of their new Galaxy Note 7 phone, and stopping production indefinitely. A catastrophic battery cel… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-lies-ahead-samsung-after-galaxy-note-7-recall/

Are Wearables a Viable Modality for Mobile Payment?

Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone. What should retailers keep in mind as this development unfolds?
Categories Tags Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone.  What should retailers keep in mind a… http://digitaltransformation.frost.com/expert-insights/viewpoints/are-wearables-viable-modality-mobile-payment/

Retail Beacons Make Demands on Both Retailer and Shopper

Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality?
Categories Tags Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality? Major retailers su… http://digitaltransformation.frost.com/expert-insights/viewpoints/retail-beacons-make-demands-both-retailer-and-shopper/

Retailers, It's Time to Give Digital Signage a Good Hard Look

Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment.
Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment. For brick and mortar ret… http://digitaltransformation.frost.com/expert-insights/viewpoints/retailers-its-time-give-digital-signage-good-hard-look/

Truly Effective Video CX, Served by Verizon (and John McEnroe)

Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe
Video has long been touted as the next greatest Customer Experience (CX) technology. But it has never taken off, contrary to the hopes (and the hype) of its champions.  There a… http://digitaltransformation.frost.com/expert-insights/viewpoints/truly-effective-video-cx-served-verizon-and-john-mcenroe/

Key Leadership Trends in the Mobile Worker Apps Market

How can you spot a leader in today's rough-and-tumble mobile worker apps market? As the stakes get higher, leadership trends become clearer.
How can you spot a leader in today’s rough-and-tumble mobile worker app market?  As the stakes get higher, leadership trends are becoming clearer. Mobile worker apps are hot.  … http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-mobile-worker-apps-market/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

North American Companies Want Outside Help With Mobile Worker Apps

U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives. But these same businesses also realize they often can’t successfully select and deploy these solutions without help from an outsid…
Categories Tags U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives.  But these same businesses also rea… http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-want-outside-help-mobile-worker-apps/

Show Me The Money – Who Really Makes Money In IoT?

A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Categories Tags A couple of days ago, a senior executive at a large telco asked me this question, “Who really makes money with IoT?” Sounds simple enough – I work with a large… http://digitaltransformation.frost.com/expert-insights/viewpoints/show-me-money-who-really-makes-money-iot/