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Truly Effective Video CX, Served by Verizon (and John McEnroe)

Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe
Video has long been touted as the next greatest Customer Experience (CX) technology. But it has never taken off, contrary to the hopes (and the hype) of its champions.  There a… http://digitaltransformation.frost.com/expert-insights/viewpoints/truly-effective-video-cx-served-verizon-and-john-mcenroe/

Key Leadership Trends in the Mobile Worker Apps Market

How can you spot a leader in today's rough-and-tumble mobile worker apps market? As the stakes get higher, leadership trends become clearer.
How can you spot a leader in today’s rough-and-tumble mobile worker app market?  As the stakes get higher, leadership trends are becoming clearer. Mobile worker apps are hot.  … http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-mobile-worker-apps-market/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

North American Companies Want Outside Help With Mobile Worker Apps

U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives. But these same businesses also realize they often can’t successfully select and deploy these solutions without help from an outsid…
Categories Tags U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives.  But these same businesses also rea… http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-want-outside-help-mobile-worker-apps/

Show Me The Money – Who Really Makes Money In IoT?

A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Categories Tags A couple of days ago, a senior executive at a large telco asked me this question, “Who really makes money with IoT?” Sounds simple enough – I work with a large… http://digitaltransformation.frost.com/expert-insights/viewpoints/show-me-money-who-really-makes-money-iot/

Privacy is a Myth!

This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.
Categories Tags The title of this blog will raise many eyebrows. After all, don’t we all cherish our privacy? We don’t want people or organizations to obtain information about… http://digitaltransformation.frost.com/expert-insights/viewpoints/privacy-myth/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Mobile Data Usage – Trends and Operator Implications

A blog on the growth of mobile data traffic and mobile operator strategies to manage this growth.
Categories Tags   The Surge in Mobile Data Frost & Sullivan’s research into the US mobile data services market indicates that the mobile data traffic in the US is increasi… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-data-usage-trends-and-operator-implications/

AT&T’s ECOMP is Yuge

Stratecast commentary on the release of AT&T's ECOMP architecture
Categories AT&T's ECOMP is Yuge by Tim McElligott AT&T recently shared its platform vision for product- and service-independent capabilities for the design, creation and l… http://digitaltransformation.frost.com/expert-insights/viewpoints/ts-ecomp-yuge/

Super Bowl 50 Shatters Mobile Data Usage Records

Smartphone users drive surge in mobile data traffic during Super Bowl 50.
Categories Tags The evolution from basic features phones to smartphones has been nothing short of phenomenal. Frost & Sullivan research indicates smartphones accounted for jus… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-bowl-50-shatters-mobile-data-usage-records/

What to Expect from the Internet of Things (IoT) in 2016

Frost & Sullivan predictions and analysis of what to expect in 2016 from the Internet of Things
Categories Tags At the start of each year, analyst firms make predictions about different technologies and overarching themes that will dominate an industry. Most analysts tha… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-expect-internet-things-iot-2016/

Mobile Field Service + IoT Connectivity = Game-Changing Responsiveness

What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform? Very happy customers and new ways to make money.
Categories Tags What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform?  Very happy customers and new ways to make mon… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-iot-connectivity-game-changing-responsiveness/

Mobile Asset Management: Beyond Simple Tracking

For Mobile Asset Tracking (MAT) vendors, the quickest way to fail is to focus solely on an asset's location. GPS information is great; but it's not where the profits are.
Categories Tags For Mobile Asset Tracking (MAT) vendors, the quickest way to fail is to focus solely on an asset’s location.  GPS information is great; but it’s not where the … http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-asset-management-beyond-simple-tracking/

2016: The Year of the Infrastructure Vendor Partnership

Categories Tags With the landscape of equipment vendors shifting rapidly, the confirmation of the Nokia and Alcatel-Lucent (ALU) pairing seems all the more timely. 2016 will b… http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-year-infrastructure-vendor-partnership/

Daniel Ruppar Interview @ Digital Health Summit Studio CES 2016

Consumer Electronics Show (CES) in Las Vegas - Check out Frost & Sullivan Research Director of Transformational Health Daniel Ruppar
The Digital Health Summit, http://www.digitalhealthsummit.com, produced by Living in Digital Times, convenes one of the broadest spectrum of health care and technology audiences i… http://digitaltransformation.frost.com/expert-insights/viewpoints/daniel-ruppar-interview-digital-health-summit-studio-ces-20161/

Daniel Ruppar Interview @ Digital Health Summit Studio CES 2016

Consumer Electronics Show (CES) in Las Vegas - Check out Frost & Sullivan Research Director of Transformational Health Daniel Ruppar
Categories Tags The Digital Health Summit, http://www.digitalhealthsummit.com, produced by Living in Digital Times, convenes one of the broadest spectrum of health care and te… http://digitaltransformation.frost.com/expert-insights/viewpoints/daniel-ruppar-interview-digital-health-summit-studio-ces-2016/

Movers & Shakers with Dr. Stu Elby, Infinera

Fireside chat with Dr. Stu Elby, SVP for Cloud Network Strategy and Technology at Infinera and ex-VP and Chief Technologist of Verizon Labs.
Categories Tags By Ronald Gruia, Director Emerging Telecoms, Frost & Sullivan   We were honored to have a chat with Dr. Stu Elby, SVP for Cloud Network Strategy and Technol… http://digitaltransformation.frost.com/expert-insights/viewpoints/movers-shakers-dr-stu-elby-infinera/

Nokia/ALU Merger: Scale and Execution Yield Competitive Advantage

An analysis of the merger in the aftermath of Monday's Nokia announcement that it gained control of Alcatel-Lucent via a successful public exchange offer.
Categories Tags The telecom vendor space has gone through a flurry of M&A activity in recent years, driven by activist shareholders and private equity funds focusing on balanc… http://digitaltransformation.frost.com/expert-insights/viewpoints/nokiaalu-merger-scale-and-execution-yield-competitive-advantage/

Hyperledger: Giants respond to Blockchain challenge

It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a big part of the future of IT and Software (at least!). The technological foundations of the information age are weaker than we’d like to admit. The year’s major cyber…
Categories Tags     Blockchains: a new fundamental It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a … http://digitaltransformation.frost.com/expert-insights/viewpoints/hyperledger-giants-respond-blockchain-challenge/

Digital Channels Are Driving Customer Contacts to the Cloud

More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
Categories Tags Customer contact centers will continue to lift their solutions to the cloud. A new Frost & Sullivan research report, North America Hosted/Cloud Contact Center … http://digitaltransformation.frost.com/expert-insights/viewpoints/digital-channels-are-driving-customer-contacts-cloud/