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Google Sets Sights on Smart Cities

Google has launched a new "urban innovation" initiative called Sidewalk Labs. We look at how this shakes up the smart city market landscape, and the potential challenges facing this new enterprise.
Categories Tags Google Wades into the Smart City Marketplace On June 10th, Google announced a new initiative titled Sidewalk Labs, dubbed an “urban innovation company”, led b… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-sets-sights-smart-cities/

Stronger Customer Interest in More Complex Mobile Worker Apps

North American businesses are enthusiastically deploying mobile applications to their employees ... and they're voicing strong interest in more than simple personal productivity apps.
Categories Tags North American businesses are enthusiastically deploying mobile applications to their employees … and they’re voicing strong interest in more than simple perso… http://digitaltransformation.frost.com/expert-insights/viewpoints/stronger-customer-interest-more-complex-mobile-worker-apps/

Nuance Analyst Day - Broadening the Conversation

Notes on Nuance's West Coast Analyst Day
Categories Tags When I started working with Nuance around 1993 or 1994 I thought adding speech recognition to IVRs and creating grammars so that we would allow users to easily… http://digitaltransformation.frost.com/expert-insights/viewpoints/nuance-analyst-day-broadening-conversation/

Tracking More Than One Mobile Asset Category at a Time

For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset’s location, activities and condition can result in real problems.
Categories Tags For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset's location, acti… http://digitaltransformation.frost.com/expert-insights/viewpoints/tracking-more-one-mobile-asset-category-time/

Mobile Enterprise Apps Are the Real Thing

Why are headlines suddenly popping up to proclaim that mobile enterprise apps have "finally" arrived? Mobile software solutions are certainly not a new phenomenon.
Categories Tags We’ve been amused by the headlines popping up lately breathlessly proclaiming that mobile enterprise apps are suddenly on everyone’s radar. Frost has been cond… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-enterprise-apps-are-real-thing/

Outcome-based Pricing for M2M and IoT Solution Providers

An overview of the M2M and IoT solutions space, with a discussion of the move towards outcome-based pricing for M2M and IoT solution providers in North America.
Categories Tags Background M2M and IoT System Integrators (SIs) integrate various technologies, and component platforms to develop and manage connected solutions. Their pri… http://digitaltransformation.frost.com/expert-insights/viewpoints/outcome-based-pricing-m2m-and-iot-solution-providers/

Making Mobile Happen in Cloud-Based File Sharing

Mobile devices are the last frontier in cloud-based file sharing services. Mobility frees workers from on-premises networks and allows for in the field reporting. However, to work seamlessly in a mobi…
Categories Tags Smartphones are celebrated for empowering the people that use them. Smartphone users can access a wide range of applications, consume mountains of digital cont… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-mobile-happen-cloud-based-file-sharing/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Support Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Today’s sophisticated consumer and increasingly complex products and services have put a strain on technical support personnel who are on the front lines of providing customer ser… http://digitaltransformation.frost.com/expert-insights/viewpoints/support-interaction-optimization-sio-takes-changing-face-customer-service/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Connected Living: Brave New World or Utopia?

The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off
Categories Tags As William Gibson once said; “The future is already here — it’s just not very evenly distributed”. This is true of the geographic distribution of new technologi… http://digitaltransformation.frost.com/expert-insights/viewpoints/connected-living-brave-new-world-or-utopia/

Improving Digital Advertising – the NinthDecimal Approach

Next Generation Digital Advertising
Categories Tags Brand Challenges Brand advertisers want to reach the right audience with the right message at the right time, regardless of whether they are viewing content o… http://digitaltransformation.frost.com/expert-insights/viewpoints/improving-digital-advertising-ninthdecimal-approach/

Consider the “Gift” of WebRTC for your Contact Center

Categories Web Real-Time Communication (WebRTC) is the realizable future of contact center voice and video by allowing customers and agents to interact with each other through W… http://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… http://digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Why We Need a New Way to Work

With all of the "New Ways to Work", what was so wrong with the old way?
Categories Tags It has certainly been an interesting time to follow the unified communications and collaboration space. In the last two months alone, the market has seen the l… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-we-need-new-way-work/

New Directions in Intelligent Transportation Systems

Advances in automated driving technology combined with ubiquitous connectivity solutions are changing the face of transaportation. See Frost & Sullivan's thoughts on the recently completed 21st World Congress on Intelligent Transportation Systems.
Categories Tags The 21st World Congress on Intelligent Transport Systems (ITS) was held in Detroit, Michigan, September 7th through September 11th, 2014.  The theme of the Con… http://digitaltransformation.frost.com/expert-insights/viewpoints/new-directions-intelligent-transportation-systems/

Apple's Projected September 9th iPhone 6 Announcement: What Will the Impact Be?

Since its launch onto the scene in June of 2007, the iPhone has been largely looked at as the model of innovation. While recent years have seen competitors like Samsung proactively adding new features to their products, Apple continues to receive the pra…
Apple’s Newest Product – iPhone 6 There is no shortage of rumors which always surround the anticipated release of a new Apple product – specifically the iPhone line.  Since its la… http://digitaltransformation.frost.com/expert-insights/viewpoints/apples-september-9th-announcement/

Mobile Field Service Management: More Predictive, More Proactive, More Preventive

Today's field service management apps are very emphatically moving away from simple worker tracking. Location is great to know, but it's just the beginning of what needs to be accomplished out on the front line.
Categories Tags Today's field service management apps are very emphatically moving away from simple worker tracking.  Location is great to know, but it's just the beginning of… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-more-predictive-more-proactive-more-preventive/