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Outcome-based Pricing for M2M and IoT Solution Providers

An overview of the M2M and IoT solutions space, with a discussion of the move towards outcome-based pricing for M2M and IoT solution providers in North America.
Categories Tags Background M2M and IoT System Integrators (SIs) integrate various technologies, and component platforms to develop and manage connected solutions. Their pri… http://digitaltransformation.frost.com/expert-insights/viewpoints/outcome-based-pricing-m2m-and-iot-solution-providers/

Making Mobile Happen in Cloud-Based File Sharing

Mobile devices are the last frontier in cloud-based file sharing services. Mobility frees workers from on-premises networks and allows for in the field reporting. However, to work seamlessly in a mobi…
Categories Tags Smartphones are celebrated for empowering the people that use them. Smartphone users can access a wide range of applications, consume mountains of digital cont… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-mobile-happen-cloud-based-file-sharing/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Support Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Today’s sophisticated consumer and increasingly complex products and services have put a strain on technical support personnel who are on the front lines of providing customer ser… http://digitaltransformation.frost.com/expert-insights/viewpoints/support-interaction-optimization-sio-takes-changing-face-customer-service/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Connected Living: Brave New World or Utopia?

The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off
Categories Tags As William Gibson once said; “The future is already here — it’s just not very evenly distributed”. This is true of the geographic distribution of new technologi… http://digitaltransformation.frost.com/expert-insights/viewpoints/connected-living-brave-new-world-or-utopia/

Improving Digital Advertising – the NinthDecimal Approach

Next Generation Digital Advertising
Categories Tags Brand Challenges Brand advertisers want to reach the right audience with the right message at the right time, regardless of whether they are viewing content o… http://digitaltransformation.frost.com/expert-insights/viewpoints/improving-digital-advertising-ninthdecimal-approach/

Consider the “Gift” of WebRTC for your Contact Center

Categories Web Real-Time Communication (WebRTC) is the realizable future of contact center voice and video by allowing customers and agents to interact with each other through W… http://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… http://digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Why We Need a New Way to Work

With all of the "New Ways to Work", what was so wrong with the old way?
Categories Tags It has certainly been an interesting time to follow the unified communications and collaboration space. In the last two months alone, the market has seen the l… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-we-need-new-way-work/

New Directions in Intelligent Transportation Systems

Advances in automated driving technology combined with ubiquitous connectivity solutions are changing the face of transaportation. See Frost & Sullivan's thoughts on the recently completed 21st World Congress on Intelligent Transportation Systems.
Categories Tags The 21st World Congress on Intelligent Transport Systems (ITS) was held in Detroit, Michigan, September 7th through September 11th, 2014.  The theme of the Con… http://digitaltransformation.frost.com/expert-insights/viewpoints/new-directions-intelligent-transportation-systems/

Apple's Projected September 9th iPhone 6 Announcement: What Will the Impact Be?

Since its launch onto the scene in June of 2007, the iPhone has been largely looked at as the model of innovation. While recent years have seen competitors like Samsung proactively adding new features to their products, Apple continues to receive the pra…
Apple’s Newest Product – iPhone 6 There is no shortage of rumors which always surround the anticipated release of a new Apple product – specifically the iPhone line.  Since its la… http://digitaltransformation.frost.com/expert-insights/viewpoints/apples-september-9th-announcement/

Mobile Field Service Management: More Predictive, More Proactive, More Preventive

Today's field service management apps are very emphatically moving away from simple worker tracking. Location is great to know, but it's just the beginning of what needs to be accomplished out on the front line.
Categories Tags Today's field service management apps are very emphatically moving away from simple worker tracking.  Location is great to know, but it's just the beginning of… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-more-predictive-more-proactive-more-preventive/

Wearables in the Enterprise Market

A couple of weeks ago, Salesforce.com announced that it is launching Salesforce Wear – CRM software and developer tools for wearables. We give the company high marks for being on the cutting edge … however, we’re not sure just how real the value is at thi…
A couple of weeks ago, Salesforce.com announced that it is launching Salesforce Wear – CRM software and developer tools for wearables. We give the company high marks for being on … http://digitaltransformation.frost.com/expert-insights/viewpoints/wearables-enterprise-market/

Making the Mobile App Sale to SMBs -- And Then Keeping It!

Oh, yes indeed, smaller businesses continue to be skeptical of mobile worker apps. But there are ways to still make the sale ... and to keep these infamous high-churners as long-term, profitable customers.
Categories Tags Oh, yes indeed, smaller businesses continue to be skeptical of mobile worker apps.  But there are ways to still make the sale … and to keep these infamous high… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-mobile-app-sale-smbs-and-then-keeping-it/

Android Versions Seeing One Year of Strong Sales

History has now provided patterns for the sales of Android devices. What it shows is that smartphones are seeing one full year of strong sales and then being replaced by newer Android devices only three quarters later.
Categories Tags In 2008, Frost & Sullivan began tracking shelf presence for smartphones in the top 20 countries globally.  The concept behind the research was to analyze the c… http://digitaltransformation.frost.com/expert-insights/viewpoints/android-versions-seeing-one-year-strong-sales/

The View from Belmar: Sandy, Disaster Response, Social Media, and Limiting Future Events

A firsthand account of how Belmar, New Jersey residents and the local government communicated during and after Hurricane Sandy, how tools such as the Web, proactive notifications, and social media proved invaluable, but also about how future disasters sh…
Categories Tags My wife and I live in Belmar, New Jersey, and from our home we can see the beach and the ocean. It is hard to find a more pleasant place to be. That is, except… http://digitaltransformation.frost.com/expert-insights/viewpoints/view-belmar-sandy-disaster-response-social-media-and-limiting-future-events/

Mobile Worker Applications: Prebuilt or Custom? In-House or 3rd-Party?

One of the key questions a business has to grapple with when implementing a new mobile app for its employees is "Do we build or do we buy?"
Categories Tags One of the key questions a business has to grapple with when implementing a new mobile software app for its employees is “Do we build or do we buy?” There a… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-worker-applications-prebuilt-or-custom-house-or-3rd-party/