Seach this site

The Thirst for Power: Is Electric Liberation any Closer?

Humans have always had a thirst for power – while political and economic supremacy is still a goal for some, most of us are happy just getting enough juice just to keep our gadgets running.
Categories Tags Humans have always had a thirst for power – while political and economic supremacy is still a goal for some, most of us are happy just getting enough juice jus… http://digitaltransformation.frost.com/expert-insights/viewpoints/thirst-power-electric-liberation-any-closer/

Careful Application of Big Data Analytics to Prevent and Solve Crimes

Law enforcement organizations can greatly benefit from Big Data Analytics, but they must be very careful in how they apply them. They can learn lessons from customer contact organizations.
Categories Tags The dark satirical Orwellian 1984-evoking movie Brazil graphically, if black-humorously, illustrates the consequences of bad data in law enforcement. There is … http://digitaltransformation.frost.com/expert-insights/viewpoints/careful-application-big-data-analytics-prevent-and-solve-crimes/

How 3D Printing Will Change the Customer Experience

3D Printing is beginning to revolutionize manufacturing and disrupt the supply chain. But ultimately 3D Printing will radically alter the Customer Experience including changing customer service and service delivery.
Categories Tags Imagine contacting a company either online, by phone, or walking into their location and ordering products custom-made to your specifications. And then receivi… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-3d-printing-will-change-customer-experience/

The Human Brain: The Unsaleable Commodity

Technology has always replaced human labour. But artificial intelligence will replace jobs so quickly, workers will be left without jobs. Society will have to adapt to an age of worklessness. The Universal Basic Income offers a policy prescription.
Categories Tags Technology has always replaced humans  “If, then, man’s principal asset and value is his brain and his ability to calculate, he will become an unsaleabl… http://digitaltransformation.frost.com/expert-insights/viewpoints/human-brain-unsaleable-commodity/

Creating a Sustainable Model for Peer-to-Peer Car Sharing

Tackling Smart City issues, starting with transport, offers quick wins for any policy maker
Categories Tags The weight of urbanization is exerting mounting pressure on policy makers on a global scale. The trend is not a recent phenomenon. Cities did not undergo massi… http://digitaltransformation.frost.com/expert-insights/viewpoints/creating-sustainable-model-peer-peer-car-sharing/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

The 2015 AT&T Analyst Summit: Laser focus emerges around the Internet of Things (IoT)

AT&Ts IoT Strategy and plans as highlighted at the 2015 AT&T Industry Analyst Summit
Categories Tags Over the past 5 years, AT&T’s commitment to IoT has never been in question. The company made large investments to create and build up the 2 different divisions… http://digitaltransformation.frost.com/expert-insights/viewpoints/2015-t-analyst-summit-laser-focus-emerges-around-internet-things-iot/

The iPhone Upgrade Program – Carriers Beware!

On 9/9/2015, Apple announced its latest devices in San Francisco. While much of the analyst commentary has been focused on new device features and functionality, I would like to discuss a small footnote of the announcement that is likely to send shockwave…
Categories Tags On 9/9/2015, Apple announced its latest devices in San Francisco. While much of the analyst commentary has been focused on new device features and functionalit… http://digitaltransformation.frost.com/expert-insights/viewpoints/iphone-upgrade-program-carriers-beware/

What to make of the Apple announcements today..

Apple ipad Pro, Apple Upgrade Plan and Apple TV Stand Out
Categories Tags Its amazing to see how well the Apple team has continued the legacy of Steve Jobs. The trademark annual launch events continue to generate the same excitemen… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-make-apple-announcements-today/

“Hey Siri” Tomorrow Widely Anticipated to be One of Apple’s Biggest Media Events

One hint about the importance of tomorrow’s media event to Apple lies in the choice the company made for this year’s venue: the Bill Graham Auditorium, which can seat up to 7,000 people, as opposed to last year’s September location, the Flint Center, whic…
One hint about the importance of tomorrow’s media event to Apple lies in the choice the company made for this year’s venue: the Bill Graham Auditorium, which can seat up to 7,000 … http://digitaltransformation.frost.com/expert-insights/viewpoints/hey-siri-tomorrow-widely-anticipated-be-one-apples-biggest-media-events/

Sharing Economy 2.0: La Zooz and Ride Sharing

Blockchains finally give the people the tools to create a real 'Sharing Economy'.
The Most Important Democratising Force in History Blockchains finally give the people the tools to create a real 'Sharing Economy'. We now have the technology to build systems … http://digitaltransformation.frost.com/expert-insights/viewpoints/sharing-economy-20-la-zooz-and-ride-sharing/

BlackBerry Bolsters Its Enterprise Acumen with Good Technology Acquisition

BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. The acquisition further boosts BlackBerry’s software portfolio, after buying the l…
Tags BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. … http://digitaltransformation.frost.com/expert-insights/viewpoints/blackberry-bolsters-its-enterprise-acumen-good-technology-acquisition/

Bitcoin 2.0? A Fork in the Road Ahead

Two factions have emerged in what will prove, however it is resolved, to be a pivotal moment for the Bitcoin Blockchain. Bitcoin is heading into dangerous territory and an unnecessary crisis point, according to one faction of developers. The time has come…
Two sides of the same coin: Bitcoin Core and BitcoinXT Two factions have emerged in what will prove, however it is resolved, to be a pivotal moment for the Bitcoin Blockchain. … http://digitaltransformation.frost.com/expert-insights/viewpoints/bitcoin-20-fork-road-ahead/

Risk of Not Encrypting Data Just Jumped to Over $500M

In the wake of the recent Ashley Madison hack, the spotlight is squarely on protection of data at rest. For too long, enterprises have complacently relied on perimeter security measures. Today's hacking sophistication, however, requires that data be perva…
Tags Stories of leaked data, stolen personal information, organized cyber-espionage and willful misuse of proprietary intellectual property are hitting the news wires at increas… http://digitaltransformation.frost.com/expert-insights/viewpoints/risk-not-encrypting-data-just-jumped-over-500m/

Sponsored Data Can Accelerate Mobile Service Adoption for Latin American Businesses & Governments

By sponsoring consumers’ mobile data use, companies and governments can reduce costs, create new revenues, expand reach and enhance their brand perception
In today’s highly mobile, data-driven world, consumers everywhere place a high value on the time-saving and money-saving facilities mobile data technologies allow, and businesses … http://digitaltransformation.frost.com/expert-insights/viewpoints/sponsored-data-can-accelerate-mobile-service-adoption-latin-american-businesses-governments/

Innovation in Education - Udacity is Changing the Model

Google X founder Sebastian Thrun created an education startup to offer free, online classes on technology topics such as artificial intelligence and data visualization. This on-line business is vying for the $400 billion higher education business.
You must have heard the age-old, sage advice that when the going gets tough, break down those big, unwieldy projects into small, achievable parts so that you feel a sense of accom… http://digitaltransformation.frost.com/expert-insights/viewpoints/innovation-education-udacity-changing-model/

Solid Customer Experience and Trust Are Key in Growing eCommerce

eCommerce has become entrenched as a retail channel but one where customers still tend to browse rather than buy. Companies must take steps to improve the Customer Experience to grow online sales, particularly from mobile devices.
Tags eCommerce has evolved from a novelty, since its inception with the World Wide Web some 20 years ago, to a practical and ubiquitous channel. It has replaced faxes, paper cat… http://digitaltransformation.frost.com/expert-insights/viewpoints/solid-customer-experience-and-trust-are-key-growing-ecommerce/

Google rewrites the Alphabet: They’re coming for your industry too

In less than 1000 words, Larry Page just created a new company big enough to own Google
In less than 1000 words, Larry Page just created a new company big enough to own Google Google, the Silicon Valley search giant, has just announced plans to reorganize under a ne… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-rewrites-alphabet-theyre-coming-your-industry-too/

Moving From Multi-Channel To Omni-Channel Customer Engagement: Intelligent Interaction Analytics Are The Foundation

One of the key foundational elements along the customer journey is having a multi-channel analytical framework that captures and analyzes customer interactions—both traditional and digital channels. Once the groundwork is established, the next step is to …
Categories Tags The following is an excerpt from a Frost & Sullivan July 2015 Whitepaper written in association with HP WFO Software. Consider this: Can the sophisticated u… http://digitaltransformation.frost.com/expert-insights/viewpoints/moving-multi-channel-omni-channel-customer-engagement-intelligent-interaction-analytics-are-foundation/

The Role of Government in Financial Affairs

Categories Tags China’s recent stock market crash caused the Chinese government to intervene and make every strenuous effort to resolve what’s left of the aftermath.  An artic… http://digitaltransformation.frost.com/expert-insights/viewpoints/role-government-financial-affairs/