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Steel Bars Around Clouds – Secure Content Protection in Cloud-Based File Sharing Systems

In a recent blog series about enterprise file sharing (EFSS), I discussed the features and benefits, the added productivity gains, and the financial sense that enterprises realize when you using this …
Categories Tags In the 2014 Frost & Sullivan Cloud User Survey, cloud adopters were asked why they adopted the cloud. The top responses were: Improve IT flexibility/agilit… http://digitaltransformation.frost.com/expert-insights/viewpoints/steel-bars-around-clouds-secure-content-protection-cloud-based-file-sharing-systems/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

Fiscally Sound Cloud—Business Cost Reduction Savings from Using Cloud-Based File Sharing Services

Cloud-based file sharing (CBFS) systems are an important data storage, data handling, and data security platform. CBFS allow data transfer between different divisions and regions and also between partners and contractors. CBFS improve collaboration. For a…
Categories In previous blogs, we discussed the advantages of cloud-based file sharing services (CBFS). Content collaboration becomes easier. The application interface (API) make… http://digitaltransformation.frost.com/expert-insights/viewpoints/fiscally-sound-cloudbusiness-cost-reduction-savings-using-cloud-based-file-sharing-services/

Green Wisdom

What the older generations can teach the newer ones about "going green"
My wife shared with me this humorous and cutting Facebook post that speaks to how “green” previous generations were without knowing it, and the lessons offered to all of us as we … http://digitaltransformation.frost.com/expert-insights/viewpoints/green-wisdom/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

Moratorium on IoT-enabled Toys, Monitors, Until Strict Security Standards are Imposed

The dangers of IoT connected consumer devices, especially toys and monitors are so great that governments must step in with sales moratoriums until tough new security standards are developed and are in place.
My colleague, Principal Analyst Nancy Jamison recently Tweeted a BBC article about a disturbing trend in children’s toys and that is their being connected to the Internet (the Int… http://digitaltransformation.frost.com/expert-insights/viewpoints/moratorium-iot-enabled-toys-monitors-until-strict-security-standards-are-imposed/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

BPO Growth Climbs with a Laser Focus on Industry Verticals

Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors
As many of you who follow BPO growth already know, the market for the outsourcing of customer care in North America is very fragmented and fiercely competitive. There are fewer th… http://digitaltransformation.frost.com/expert-insights/viewpoints/bpo-growth-climbs-laser-focus-industry-verticals/

Automakers Must Address Vehicle IoT Security Risks Immediately

Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.
Last month I blogged about the critical need for companies to bolster their IT security. They must especially pay attention to connected devices or the Internet of Things (IoT), i… http://digitaltransformation.frost.com/expert-insights/viewpoints/automakers-must-address-vehicle-iot-security-risks-immediately/

Innovating the Virtual Office & Optimizing the Client Experience in BPO

A summary of the recent opening of a Teleperformance virtual office in Dubai.
On February 4, 2015, a group of BPO industry analysts joined Teleperformance Group for the opening of their new virtual office in Dubai, the United Arab Emirates (UAE). Yannis … http://digitaltransformation.frost.com/expert-insights/viewpoints/innovating-virtual-office-optimizing-client-experience-bpo/

Support Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Today’s sophisticated consumer and increasingly complex products and services have put a strain on technical support personnel who are on the front lines of providing customer ser… http://digitaltransformation.frost.com/expert-insights/viewpoints/support-interaction-optimization-sio-takes-changing-face-customer-service/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Connected Living: Brave New World or Utopia?

The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off
Categories Tags As William Gibson once said; “The future is already here — it’s just not very evenly distributed”. This is true of the geographic distribution of new technologi… http://digitaltransformation.frost.com/expert-insights/viewpoints/connected-living-brave-new-world-or-utopia/

Employers: Insist on Contagious Disease Vaccinations for Employees and Families

Categories Tags Communicable deadly and debilitating diseases like the measles cause immense havoc, not only to individuals and their families, but to the economy and society … http://digitaltransformation.frost.com/expert-insights/viewpoints/employers-insist-contagious-disease-vaccinations-employees-and-families/

The Changing Landscape for Consumer Devices and Customer Service: A View of CES2015

Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.
Categories Tags   On the consumer electronics front, I need a wearable that I can program to warn me in early Fall that I need to register for the 2015 Consumer Electronics… http://digitaltransformation.frost.com/expert-insights/viewpoints/changing-landscape-consumer-devices-and-customer-service-view-ces2015/

Make Providing a Superior Customer Experience Your New Year’s Resolution

Customers want immediate, thorough, and successful omni-channel customer care, and for a growing range of products and services.  So why not make it your 2015 resolution to provid… http://digitaltransformation.frost.com/expert-insights/viewpoints/make-providing-superior-customer-experience-your-new-years-resolution/

Consider the “Gift” of WebRTC for your Contact Center

Categories Web Real-Time Communication (WebRTC) is the realizable future of contact center voice and video by allowing customers and agents to interact with each other through W… http://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

The Cruelty of the Airlines’ Customer Experience

Categories There is no better term than cruelty to explain how airlines have been treating its economy customers and favoring their first class patrons, in order to reduce costs… http://digitaltransformation.frost.com/expert-insights/viewpoints/cruelty-airlines-customer-experience/

The Rise of Latin American Based BPO Providers

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.
Categories There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is … http://digitaltransformation.frost.com/expert-insights/viewpoints/rise-latin-american-based-bpo-providers/

The Benefits of Content Collaboration

About the benefits of IBM Navigator on Cloud Platform
Categories Tags Historically, the concept of data had a simple connotation as something that had to be searched for and retrieved behind a network firewall in an IT-managed re… http://digitaltransformation.frost.com/expert-insights/viewpoints/benefits-content-collaboration/