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Artificial Intelligence – Coming Soon to a Meeting Room near You

After years of anticipation AI is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily centered on conversational AI while the real potential lies in deeper contextual and predictive applications that will follow …
Categories Tags After years of anticipation, Artificial Intelligence (AI) is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily cen… http://digitaltransformation.frost.com/expert-insights/viewpoints/artificial-intelligence-coming-soon-meeting-room-near-you/

The Future Mobile Office Platform - A few Cool Features of Ding Talk

Categories Tags Team collaboration is one of the emerging trends that reflect increasing adoption among business users in Asia Pacific region. It is a cloud-based collaboratio… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-mobile-office-platform-few-cool-features-ding-talk/

The future of the Cisco-BroadSoft family in the Asia-Pacific market - Some quick thoughts post the announcement

Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash, which undoubtedly became the spotlight for the entire event. The acquisition is expected to be …
Categories Tags Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash,… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-cisco-broadsoft-family-asia-pacific-market-some-quick-thoughts-post-announcement/

Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio

Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering
Categories Tags Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship So… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/

Mobile Business Applications: What's Hot in North America

We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today's companies?
Categories Tags We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today’s companies? An impressive … http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-business-applications-whats-hot-north-america/

How Can Wireless Carriers Remain a Go-To Source for Mobile Business Apps?

Wireless carriers were the earliest champions of mobile B2E (business-to-employee) apps. How do they remain a preferred provider in a market bursting with new competitors?
Categories Tags Wireless carriers were the earliest champions of mobile B2E (business-to-employee) apps. How can they remain a preferred provider in a market bursting with new… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-can-wireless-carriers-remain-go-source-mobile-business-apps/

North American Companies Know What They Want in a Mobile App

North American businesses have clearly embraced the idea of deploying mobile software apps to their employees. What criteria are they using today to select these solutions?
Categories Tags North American businesses have clearly embraced the idea of deploying mobile software apps to their employees. What criteria are they using today to select the… http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-know-what-they-want-mobile-app/

Can Google Glass Find a Home in Field Service Organizations?

Today's field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help?
Categories Tags Today’s field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help? Field service technicians a… http://digitaltransformation.frost.com/expert-insights/viewpoints/can-google-glass-find-home-field-service-organizations/

Mobile Field Worker Apps: Avoid the Silos. Embrace Integration

The smart field service organization is outfitting its workers with the mobile devices and mobile apps they need for real-time tracking and on-the-job information exchange. But the visionary business is already going a step further.
Categories Tags The smart field service organization is outfitting its workers with the mobile devices and mobile apps they need for real-time tracking and on-the-job informat… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-worker-apps-avoid-silos-embrace-integration/

Who Will You Trust to Track Your Mobile Assets?

It's making a lot of sense these days for companies to remotely monitor their mobile assets. So what should you look for in a mobile asset tracking solution?
Categories Tags It’s making a lot of sense these days to remotely monitor mobile assets – including your high-value cargo or any large pieces of equipment in the field. So wha… http://digitaltransformation.frost.com/expert-insights/viewpoints/who-will-you-trust-track-your-mobile-assets/

Mobile Asset Tracking: A Challenging Checklist

The mobile asset tracking (MAT) market continues to evolve in terms of capabilities and target customers, presenting an interesting set of challenges to MAT providers and their channels.
Categories Tags The North American mobile asset tracking (MAT) market continues to evolve in terms of capabilities and target customers, presenting an interesting set of chall… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-asset-tracking-challenging-checklist/

Women in Leadership: Finding the Right Workplace to Build a Successful Career

Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s also…
Categories Tags  Gender Equality in the Pursuit of Common Goals Progressively-minded people around the world increasingly raise their voices in support of women’s rights, i… http://digitaltransformation.frost.com/expert-insights/viewpoints/women-leadership-finding-right-workplace-build-successful-career/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Categories Tags As part of my continuous coverage of the digital journey in the hospitality space, I recently had the opportunity to be briefed by Mr. Frederick Sabty, Vice… http://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel’s acquisition of competitor ShoreTel this morning, I couldn’t help relating to a book my son once brought home from school titled … http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
Categories Tags There has been a lot of coverage about the major milestone in personal communications: the tenth anniversary of the first shipments of the original iPhone. Blo… http://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Categories Tags Blockchains The bitcoin mania has taken over the globe; the cryptocurrency is up more than 230% in the last one year and most cryptocurrency enthusiasts belie… http://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

The 2017 Sprint Business Analyst Day: Update on Sprint’s Strategy and Roadmap

Update on Sprint's strategy for the business segment.
Categories Tags Introduction Frost & Sullivan’s analyst team recently attended the 2017 Sprint Business Analyst Day where Sprint shared information on its product strategy an… http://digitaltransformation.frost.com/expert-insights/viewpoints/2017-sprint-business-analyst-day-update-sprints-strategy-and-roadmap/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on … http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Finding the Value of HD Voice Beyond Conferencing Services

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio interactions. Yet, there is a challenge to more widesp…
Categories Tags The Connected Work research team at Frost & Sullivan has long advocated high-definition (HD) audio as part of business communications solutions. High-definitio… http://digitaltransformation.frost.com/expert-insights/viewpoints/finding-value-hd-voice-beyond-conferencing-services/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
Categories Tags There is a strong sense of déjà vu arising from the conversations about whether the new wave of artificial intelligence (AI)-driven chatbots and virtual assist… http://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

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