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Mobile Field Service Management Solutions: 2018 Survey Reveals Customer Preferences and Plans

Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service management solutions.
Categories Tags Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service m… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-solutions-2018-survey-reveals-customer-preferences-and-plans/

The Exception is the Rule: "The New Normal for Modern LANs"

The exceptions that lurk within every corporate LAN.
Categories Tags A couple of years ago, if you had asked a group of network architects about the local area networks they manage, they might have regaled you with a clear list … http://digitaltransformation.frost.com/expert-insights/viewpoints/exception-rule-new-normal-modern-lans/

Outside-in: Build the Network around the Devices you're Using

Here at Frost & Sullivan, my colleagues and I have been looking at the conventional wisdom associated with building and supporting local area networks, and we came away with a serious question: Is the current way to do things actually the best way to supp…
Categories Tags Here at Frost & Sullivan, my colleagues and I have been looking at the conventional wisdom associated with building and supporting local area networks, and we … http://digitaltransformation.frost.com/expert-insights/viewpoints/outside-build-network-around-devices-youre-using/

Environmental Sustainability: "Reduce, Reuse, Refocus Applies to the Network Too"

We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental impact of the products they produce, from manufacturing to disposal. Environmental responsibili…
Categories Tags We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental… http://digitaltransformation.frost.com/expert-insights/viewpoints/environmental-sustainability-reduce-reuse-refocus-applies-network-too/

5 Ways to Catch Up on Deploying Mobile Worker Apps

The future success of companies rests in large part on their ability to truly mobilize their employees. We're not talking just about outfitting workers with smartphones and tablets.
Categories Tags The future success of North American companies rests in large part on their ability to truly mobilize their employees.  We’re not talking just about outfitting… http://digitaltransformation.frost.com/expert-insights/viewpoints/5-ways-catch-deploying-mobile-worker-apps/

Top 5 Reasons Why Zoom is Winning the Cloud Video Conferencing Wars

Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.
Categories Tags Video conferencing adoption is booming. According to Frost & Sullivan research, the overall video and web conferencing market is on a high growth trajectory an… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-reasons-why-zoom-winning-cloud-video-conferencing-wars/

Programming the Future of Enterprise Communications

For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs …
Categories Tags For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vend… http://digitaltransformation.frost.com/expert-insights/viewpoints/programming-future-enterprise-communications/

Securing the Customer Journey – Essential Requirements for Enterprise Fraud Management

A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Categories Tags Multiple Customer Touchpoints Create More Opportunities for Fraudsters  From the moment a customer visits a merchant’s website, to when they redeem loyalty po… http://digitaltransformation.frost.com/expert-insights/viewpoints/securing-customer-journey-essential-requirements-enterprise-fraud-management/

Canadian Businesses Are Craving Mobile Worker Apps

After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their evolving expectations regarding product performance and provider expertise are instructive.
Categories Tags After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their ev… http://digitaltransformation.frost.com/expert-insights/viewpoints/canadian-businesses-are-craving-mobile-worker-apps/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Categories Tags It’s time for businesses that already use an EMM or MDM (mobile device management) solution to circle back and conduct an assessment. And it’s long overdue for… http://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Highlights of the 14th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange

Categories Tags  By Alpa Shah, Global Vice President – Digital Transformation It was a true pleasure wrapping up three days of learning and fun with three insight… http://digitaltransformation.frost.com/expert-insights/viewpoints/highlights-14th-annual-customer-contact-east-frost-sullivan-executive-mindxchange/

Key Requirements for Effective IoT Cybersecurity

A blog highlighting the key needs for effective IoT cybersecurity in converged enterprise networks.
Categories Tags IoT Cybersecurity Challenges In an era of digital transformation, cybersecurity implementations must fundamentally transform to deliver protection in enterpri… http://digitaltransformation.frost.com/expert-insights/viewpoints/essential-requirements-effective-iot-cybersecurity/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
Categories Tags The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acq… http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Categories Tags When Siris Capital acquired Polycom two years back, it was clear from the get-go that they would focus on the financial aspects i.e. cost reduction and profita… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
Categories Tags Mobile forms solutions have proven to be a popular way to ease today’s businesses into their individual digital transformation experience. The best vendors lea… http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
Categories Tags Today’s sales cycle – especially in the B2B sector – has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help deal wit… http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

Huddle-room Collaboration – Looking Beyond the Hype

Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaborat…
Categories Tags Huddle rooms, also called war rooms or thinking spaces, are popping up in offices all over. What used to be coffee corners or regular offices in the past are b… http://digitaltransformation.frost.com/expert-insights/viewpoints/huddle-room-video-conferencing-looking-beyond-hype/

Cracking the Code When Selling Mobile Worker Apps to Smaller Businesses

Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their workers?
Categories Tags Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their worker… http://digitaltransformation.frost.com/expert-insights/viewpoints/cracking-code-when-selling-mobile-worker-apps-smaller-businesses/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Categories Tags A New Company with a New Vision Avaya Engage, the communications vendor’s annual partner and customer event, took place from January 28th-31st in quaint, mu… http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

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