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Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Categories Tags It’s time for businesses that already use an EMM or MDM (mobile device management) solution to circle back and conduct an assessment. And it’s long overdue for… http://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Highlights of the 14th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange

Categories Tags  By Alpa Shah, Global Vice President – Digital Transformation It was a true pleasure wrapping up three days of learning and fun with three insight… http://digitaltransformation.frost.com/expert-insights/viewpoints/highlights-14th-annual-customer-contact-east-frost-sullivan-executive-mindxchange/

Key Requirements for Effective IoT Cybersecurity

A blog highlighting the key needs for effective IoT cybersecurity in converged enterprise networks.
Categories Tags IoT Cybersecurity Challenges In an era of digital transformation, cybersecurity implementations must fundamentally transform to deliver protection in enterpri… http://digitaltransformation.frost.com/expert-insights/viewpoints/essential-requirements-effective-iot-cybersecurity/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
Categories Tags The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acq… http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Categories Tags When Siris Capital acquired Polycom two years back, it was clear from the get-go that they would focus on the financial aspects i.e. cost reduction and profita… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
Categories Tags Mobile forms solutions have proven to be a popular way to ease today’s businesses into their individual digital transformation experience. The best vendors lea… http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
Categories Tags Today’s sales cycle – especially in the B2B sector – has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help deal wit… http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

Huddle-room Collaboration – Looking Beyond the Hype

Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaborat…
Categories Tags Huddle rooms, also called war rooms or thinking spaces, are popping up in offices all over. What used to be coffee corners or regular offices in the past are b… http://digitaltransformation.frost.com/expert-insights/viewpoints/huddle-room-video-conferencing-looking-beyond-hype/

Cracking the Code When Selling Mobile Worker Apps to Smaller Businesses

Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their workers?
Categories Tags Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their worker… http://digitaltransformation.frost.com/expert-insights/viewpoints/cracking-code-when-selling-mobile-worker-apps-smaller-businesses/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Categories Tags A New Company with a New Vision Avaya Engage, the communications vendor’s annual partner and customer event, took place from January 28th-31st in quaint, mu… http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
Categories Tags   On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and … http://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Connex18 – A Showcase for ALE’s Forward Direction

Categories Tags Alcatel-Lucent Enterprise’s theme at Connex18 analyst summit was centered on “Building the digital future for everyone”.  Alcatel-Lucent Enterprise (ALE) organ… http://digitaltransformation.frost.com/expert-insights/viewpoints/connex18-showcase-ales-forward-direction/

First Thoughts on Polycom’s Obihai Acquisition

As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and conferencing market. M&A in the UC space typically falls into two categories. The first are strategic technology acquisitions that …
Categories Tags As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and collaboration market. M&A in the UC… http://digitaltransformation.frost.com/expert-insights/viewpoints/first-thoughts-polycoms-obihai-acquisition/

Hello Alexa, Let’s Join the Meeting

Yes!! Alexa for Business is finally here to help enterprise users to join meetings with ease. The conference phone industry has come a long way in empowering users with several innovations including multiple connectivity options; intuitive user interfac…
Categories Tags Yes!!  Alexa for Business is finally here to help enterprise users to join meetings with ease.  The conference phone industry has come a long way in empowering… http://digitaltransformation.frost.com/expert-insights/viewpoints/hello-alexa-lets-join-meeting/

Artificial Intelligence – Coming Soon to a Meeting Room near You

After years of anticipation AI is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily centered on conversational AI while the real potential lies in deeper contextual and predictive applications that will follow …
Categories Tags After years of anticipation, Artificial Intelligence (AI) is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily cen… http://digitaltransformation.frost.com/expert-insights/viewpoints/artificial-intelligence-coming-soon-meeting-room-near-you/

The Future Mobile Office Platform - A few Cool Features of Ding Talk

Categories Tags Team collaboration is one of the emerging trends that reflect increasing adoption among business users in Asia Pacific region. It is a cloud-based collaboratio… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-mobile-office-platform-few-cool-features-ding-talk/

The future of the Cisco-BroadSoft family in the Asia-Pacific market - Some quick thoughts post the announcement

Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash, which undoubtedly became the spotlight for the entire event. The acquisition is expected to be …
Categories Tags Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash,… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-cisco-broadsoft-family-asia-pacific-market-some-quick-thoughts-post-announcement/

Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio

Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering
Categories Tags Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship So… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/

Mobile Business Applications: What's Hot in North America

We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today's companies?
Categories Tags We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today’s companies? An impressive … http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-business-applications-whats-hot-north-america/

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