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Will Circuit and Spark Ignite the Social Collaboration Space?

Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two communications vendors made significant annou…
Categories Tags Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two comm… http://digitaltransformation.frost.com/expert-insights/viewpoints/will-circuit-and-spark-ignite-social-collaboration-space/

Vonage Climbs Up the Market Share Ladder

Yesterday, March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the …
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… http://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder1/

Customer Intelligence is the new BLACK

For contact center transactions, Frost & Sullivan defines Cost-to-Serve (CTS) as the total cost across all channels to resolve customer issues.
Categories Tags Contact centers represent the 'tip of the spear' in global customer interactions. With the latest customer intelligence tools, organizations can: Better re… http://digitaltransformation.frost.com/expert-insights/viewpoints/customer-intelligence-new-black/

Making Mobile Happen in Cloud-Based File Sharing

Mobile devices are the last frontier in cloud-based file sharing services. Mobility frees workers from on-premises networks and allows for in the field reporting. However, to work seamlessly in a mobi…
Categories Tags Smartphones are celebrated for empowering the people that use them. Smartphone users can access a wide range of applications, consume mountains of digital cont… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-mobile-happen-cloud-based-file-sharing/

Steel Bars Around Clouds – Secure Content Protection in Cloud-Based File Sharing Systems

In a recent blog series about enterprise file sharing (EFSS), I discussed the features and benefits, the added productivity gains, and the financial sense that enterprises realize when you using this …
Categories Tags In the 2014 Frost & Sullivan Cloud User Survey, cloud adopters were asked why they adopted the cloud. The top responses were: Improve IT flexibility/agilit… http://digitaltransformation.frost.com/expert-insights/viewpoints/steel-bars-around-clouds-secure-content-protection-cloud-based-file-sharing-systems/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

Fiscally Sound Cloud—Business Cost Reduction Savings from Using Cloud-Based File Sharing Services

Cloud-based file sharing (CBFS) systems are an important data storage, data handling, and data security platform. CBFS allow data transfer between different divisions and regions and also between partners and contractors. CBFS improve collaboration. For a…
Categories In previous blogs, we discussed the advantages of cloud-based file sharing services (CBFS). Content collaboration becomes easier. The application interface (API) make… http://digitaltransformation.frost.com/expert-insights/viewpoints/fiscally-sound-cloudbusiness-cost-reduction-savings-using-cloud-based-file-sharing-services/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Game-Changer: BPO Innovation Up and Across the Value Chain

Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
The Game-Changer: BPO Innovation Up and Across the Value Chain Frost & Sullivan continues to research and report on trends in the customer care Business Process Outsourcing (BP… http://digitaltransformation.frost.com/expert-insights/viewpoints/game-changer-bpo-innovation-and-across-value-chain/

Clouds Improved the Forecast: Avaya Partner Summit 2015

Summary of Avaya's annual partner summit in Cancun.
Categories Tags Getting to hear first hand from those in the sales trenches – the partners – is always a treat, made even better by getting to hear from them in Cancun, Mexico… http://digitaltransformation.frost.com/expert-insights/viewpoints/clouds-improved-forecast-avaya-partner-summit-2015/

When Technology Innovation Makes a Real Difference

The market for business-grade collaboration solutions is increasingly crowded, complex and potentially confusing. A broad array of endpoint products including high-definition multi-touch displays and panels, whiteboards, video walls, and web, computer des…
Categories The market for business-grade collaboration solutions is increasingly crowded, complex and potentially confusing. A broad array of endpoint products including high-de… http://digitaltransformation.frost.com/expert-insights/viewpoints/when-technology-innovation-makes-real-difference/

Preventing the Digital Landfill with Smarter Business Practices Using Enterprise Content Management (ECM)

digital landfill
Categories Tags The television network A&E had a long-running series called Hoarders. Admittedly, I like most watch with morbid curiosity to see what items a person would keep… http://digitaltransformation.frost.com/expert-insights/viewpoints/preventing-digital-landfill-smarter-business-practices-using-enterprise-content-management-ecm/

Exchange Your Office and Travel Budgets for Work at Home and Conferencing Solutions

Categories Tags ‘Tis the season of many “happy” returns, of gifts that turn out to be less desirable, useful, and, or flawed.  These gifts are then exchanged for more desirabl… http://digitaltransformation.frost.com/expert-insights/viewpoints/exchange-your-office-and-travel-budgets-work-home-and-conferencing-solutions/

Consider the “Gift” of WebRTC for your Contact Center

Categories Web Real-Time Communication (WebRTC) is the realizable future of contact center voice and video by allowing customers and agents to interact with each other through W… http://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

The Cruelty of the Airlines’ Customer Experience

Categories There is no better term than cruelty to explain how airlines have been treating its economy customers and favoring their first class patrons, in order to reduce costs… http://digitaltransformation.frost.com/expert-insights/viewpoints/cruelty-airlines-customer-experience/

Avaya Engages the Cloud

Last week Avaya announced new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the company.
Categories Tags Last week Avaya announced a bevy of new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the c… http://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-engages-cloud/

2015 Predictions for Enterprise Communications

Categories Tags I always liked to read the articles written by fellow analysts related to yearly predictions. This time I decided to give it a shot myself and write my own obs… http://digitaltransformation.frost.com/expert-insights/viewpoints/2015-predictions-enterprise-communications/

The Benefits of Content Collaboration

About the benefits of IBM Navigator on Cloud Platform
Categories Tags Historically, the concept of data had a simple connotation as something that had to be searched for and retrieved behind a network firewall in an IT-managed re… http://digitaltransformation.frost.com/expert-insights/viewpoints/benefits-content-collaboration/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… http://digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Connecting Customers to Connected Devices/Internet of Things

Categories Tags Each day more products and services are becoming connected to each other, to customers, and to employees.  Appliances, equipment, furnaces, dimmers, thermostat… http://digitaltransformation.frost.com/expert-insights/viewpoints/connecting-customers-connected-devicesinternet-things/