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Post-Earth Day Resolution: To Marketize Environmental Decisions

Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet. But Earth Day also serves as a stark reminder of how far yet we have to go in removing t…
Categories Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet.   … http://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-marketize-environmental-decisions/

Can Mergers and Acquisitions Ensure Healthy Growth in the Hosted IP Telephony and Cloud UCC Market?

In spite of the compelling reasons for potential market consolidation, the hosted IP telephony and UCC market remains highly fragmented with many providers looking for merger and acquisition options. As the market continues to grow and mature and competit…
On April 21, 2014, Birch Communications Inc. announced its pending acquisition of Cbeyond Inc. for $323 million in cash. The combined entity will have 200,000 business customers U… http://digitaltransformation.frost.com/expert-insights/viewpoints/can-mergers-and-acquisitions-ensure-healthy-growth-hosted-ip-telephony-and-cloud-ucc-market/

Evaluating AVer's New EVC130P Video Conferencing Endpoint

As a UCC analyst, I see, demo and trial as many end-user applications as possible. One of my recent experiences was a six-week stint with EVC130P, AVer’s newest hardware -based video conferencing endpoint.
Categories Tags As a unified communications and collaboration (UCC) analyst, I see, demo and trial as many end-user applications as possible. One of my recent experiences was a… http://digitaltransformation.frost.com/expert-insights/viewpoints/evaluating-avers-new-evc2013p-video-conferencing-endpoint/

Startups Shaping Productivity through Next-Gen Workspaces

In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similarities in what they do and aspire to achieve. In general, I…
Categories In recent weeks I've had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. All of them strive to bring to… http://digitaltransformation.frost.com/expert-insights/viewpoints/startups-shaping-productivity-through-next-gen-workspaces/

IBM all set to Plunder the Realm of Digital Marketing with the Silverpop acquisition

IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors
A big fish swallows yet another marketing automation platform. This fish is big, blue and very hungry. IBM recently announced an agreement to acquire Silverpop, leading software a… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-all-set-plunder-realm-digital-marketing-silverpop-acquisition/

Citrix Gets on the Freemium Bandwagon - Launches Free Version of GoToMeeting

Freemium services have become an established business model in the fast growing and intensely competitive online meetings and web conferencing space.
Citrix has launched a free scaled back version of its online meeting service, GoToMeeting, called GoToMeeting Free. This follows the launch of GoToMeeting Essentials in Q4 2013,… http://digitaltransformation.frost.com/expert-insights/viewpoints/citrix-gets-freemium-bandwagon-launches-free-version-gotomeeting/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached “maturity,” which is the code word for a gradual demise.  As noted in the analysis “Opportunities i… http://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

Google Apps are Popular AND Effective

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usage and satisfaction, and the successful adoption of a c…
Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to i… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-apps-are-popular-and-effective/

ClickSoftware Acquires Xora: Real Potential to Grow MWM Market

ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) market in North America and beyond.
Categories Tags ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for … http://digitaltransformation.frost.com/expert-insights/viewpoints/clicksoftware-acquires-xora-real-potential-grow-mwm-market/

Believe It - Enterprise Social Networking Adoption is Happening

We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across and organization, and offer a variety of features that are useful for worke…
We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across… http://digitaltransformation.frost.com/expert-insights/viewpoints/believe-it-enterprise-social-networking-adoption-happening/

Google's Enterprise Video Aspirations

Google has launched a video conferencing solution for businesses called Chromebox for Meetings.
Categories Tags Google has launched a video conferencing solution for businesses called Chromebox for Meetings. Chromebox for Meetings is a simple $999 bundle of a Core i7-bas… http://digitaltransformation.frost.com/expert-insights/viewpoints/googles-enterprise-video-aspirations/

Interactive Intelligence and ShoreTel Boast Impressive Performance in 2013

Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors in the enterprise communications space.
Categories Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors… http://digitaltransformation.frost.com/expert-insights/viewpoints/interactive-intelligence-and-shoretel-boast-impressive-performance-2013/

SDDC: Extending Your Grandfather's Virtualization

We’ve spent the last few weeks discussing the benefits a software-defined data center, or SDDC, and how IT is shifting to become a more service-oriented business unit.
Categories We’ve spent the last few weeks discussing the benefits a software-defined data center, or SDDC, and how IT is shifting to become a more service-oriented business unit… http://digitaltransformation.frost.com/expert-insights/viewpoints/sddc-extending-your-grandfathers-virtualization/

Mobile Workforce Management Apps: Is Anyone Innovating?

When it comes to mobile workforce management solutions, the most recent bold technological leaps have come from an interesting set of participants.
Categories Tags When it comes to mobile workforce management solutions, the most recent bold technological leaps have come from an interesting set of participants. First, l… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-workforce-management-apps-anyone-innovating/

Why Employees Ignore the Risks of Shadow IT - and What the Business Can Do About It

Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or exceeding—the expectations.
Categories Tags Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or … http://digitaltransformation.frost.com/expert-insights/viewpoints/why-employees-ignore-risks-shadow-it-and-what-business-can-do-about-it/

Embrace BYOT for the Innovation It Can Deliver

Employees are increasingly using their own technology—devices, services and applications—while at work.
Categories Tags Employees are increasingly using their own technology—devices, services and applications—while at work. This trend, known as “BYOT” (bring-your-own-technology)… http://digitaltransformation.frost.com/expert-insights/viewpoints/embrace-byot-innovation-it-can-deliver/

Mobile Apps for Business: Which Have Captured Companies' Attention?

Which mobile applications seem to be providing real value-add to today’s businesses? How do they rank against each other in terms of current implementation vs. future growth?
Categories Tags Which mobile applications seem to be providing real value-add to today’s businesses? How do they rank against each other in terms of current implementation vs.… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-apps-business-which-have-captured-companies-attention/

Mobile Worker Applications: Companies Want More and Better

Why are so many companies taking mobile enterprise applications so seriously? Because they anticipate real business benefits.
Categories Tags Why are so many companies taking mobile enterprise applications so seriously? Because they anticipate real business benefits. Each year, Frost & Sullivan su… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-worker-applications-companies-want-more-and-better/

Gaining Financial Insight with Software-Defined Data Centers?

In the past few weeks, we’ve been looking at Software-Defined Data Centers (SDDCs) and how they can transform the data center, both technologically and operationally. But SDDCs offer another critical means of business transformation: financial.
Categories Tags In the past few weeks, we’ve been looking at Software-Defined Data Centers (SDDCs) and how they can transform the data center, both technologically and operati… http://digitaltransformation.frost.com/expert-insights/viewpoints/gaining-financial-insight-software-defined-data-centers/

A Rustling of Hot Topics - 2014 Search for Growth Survey - Preliminary Findings

Rumors about the next big thing fly in the air with the frequency of the falling leaves in London at this time of year.
Categories Tags Rumours about the next big thing fly in the air with the frequency of the falling leaves in London at this time of year. After a particularly windy weekend, wh… http://digitaltransformation.frost.com/expert-insights/viewpoints/rustling-hot-topics-2014-search-growth-survey-preliminary-findings/

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