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Can Women Add a Unique Dimension to a Technology-centric Future World?

Women inevitably add a unique quality to technology discussions. Whether you call it female sensitivity, the human factor, or something else, women often apply a more practical, yet also more holistic approach to technology design and application. Indust…
Categories Tags I’ve reflected numerous times that one of the greatest perks of being a cloud communications analyst is the ability to meet so many amazing people. Regardless … http://digitaltransformation.frost.com/expert-insights/viewpoints/can-women-add-unique-dimension-technology-centric-future-world/

Are Wearables a Viable Modality for Mobile Payment?

Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone. What should retailers keep in mind as this development unfolds?
Categories Tags Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone.  What should retailers keep in mind a… http://digitaltransformation.frost.com/expert-insights/viewpoints/are-wearables-viable-modality-mobile-payment/

Retail Beacons Make Demands on Both Retailer and Shopper

Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality?
Categories Tags Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality? Major retailers su… http://digitaltransformation.frost.com/expert-insights/viewpoints/retail-beacons-make-demands-both-retailer-and-shopper/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
Categories Tags Understanding How Users and Lines are Provisioned in Hosted PBX Deployments Cloud communications are gaining popularity and businesses are increasingly eval… http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Retailers, It's Time to Give Digital Signage a Good Hard Look

Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment.
Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment. For brick and mortar ret… http://digitaltransformation.frost.com/expert-insights/viewpoints/retailers-its-time-give-digital-signage-good-hard-look/

Key Leadership Trends in the Mobile Worker Apps Market

How can you spot a leader in today's rough-and-tumble mobile worker apps market? As the stakes get higher, leadership trends become clearer.
How can you spot a leader in today’s rough-and-tumble mobile worker app market?  As the stakes get higher, leadership trends are becoming clearer. Mobile worker apps are hot.  … http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-mobile-worker-apps-market/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
Tags Categories As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking … http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
Categories Tags The Genesys Interactive Intelligence deal announced last week has opened the door to speculation about other possible M&As.  After all, business romances bloo… http://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/

Improving the Customer Experiences’ First & Last Miles/Kms

High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial engagements to products’ receipt. With today’s businesses facing highly competitive markets and …
Categories Tags High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial … http://digitaltransformation.frost.com/expert-insights/viewpoints/improving-customer-experiences-first-last-mileskms/

North American Companies Want Outside Help With Mobile Worker Apps

U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives. But these same businesses also realize they often can’t successfully select and deploy these solutions without help from an outsid…
Categories Tags U.S. and Canadian companies have strongly embraced the need for incorporating mobile apps into their employees’ work lives.  But these same businesses also rea… http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-want-outside-help-mobile-worker-apps/

Zoom Runs the Analyst’s Gauntlet

This week I’m putting pen to paper to detail my experiences with Zoom Meetings, an all-in-one, cloud-based multi-media conferencing service that is available worldwide on a subscription basis.
Categories Tags Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstra… http://digitaltransformation.frost.com/expert-insights/viewpoints/zoom-runs-analysts-gauntlet/

Merger of LogMeIn and Citrix’s GoTo Business Creates a Force to be Reckoned With

LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity that will be among the world’s top 10 SaaS companies with $1B+ in anticipated annual revenue and more than two million customers around the globe.
Categories Tags LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity which will be among the world’s top 10 SaaS companies with $1… http://digitaltransformation.frost.com/expert-insights/viewpoints/merger-logmein-and-citrixs-goto-business-creates-force-be-reckoned/

Squaring Excellent Customer Experiences with Customer Affordability

Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… http://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/

PGi iMeetLive Runs the Analyst’s Gauntlet

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.
Categories Tags As a UCC analyst, I am exposed to numerous types of collaboration tools from which I host and join remote, multiparty meetings. Recently, I had the opportunity… http://digitaltransformation.frost.com/expert-insights/viewpoints/pgi-imeetlive-runs-analysts-gauntlet/

Escalating cyber threats in an online world

A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!
Categories Tags You are likely well aware that businesses are increasing their expenditures on cloud services. And with that, anywhere accessible is the new normal, whether to… http://digitaltransformation.frost.com/expert-insights/viewpoints/escalating-cyber-threats-online-world/

The Growing Challenges in Recruiting/Retaining Staff to Deliver Quality CX

Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it also…
Categories Tags Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, empl… http://digitaltransformation.frost.com/expert-insights/viewpoints/growing-challenges-recruitingretaining-staff-deliver-quality-cx/

Webinar invitation

Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional
Categories Tags Real-time communication services are moving to IP-based networks, the Internet. Driven by several user and technology trends, performance reliability for real-… http://digitaltransformation.frost.com/expert-insights/viewpoints/webinar-invitation/

Microsoft LinkedIn Deal May Force Facebook and Salesforce Together

Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)
Categories Tags Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SA… http://digitaltransformation.frost.com/expert-insights/viewpoints/microsoft-linkedin-deal-may-force-facebook-and-salesforce-together1/