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BroadSoft Accelerates Innovation to Boost Customer Value and Service Provider Differentiation

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry analysts…
Categories Tags At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision m… http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-accelerates-innovation-boost-customer-value-and-service-provider-differentiation/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
Categories Tags It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friend… http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Rationalizing the CenturyLink/Level 3 Merger

This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and voice services markets. Here are the things I plan on keeping an eye on as this particular acquisi…
Categories Tags This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and vo… http://digitaltransformation.frost.com/expert-insights/viewpoints/rationalizing-centurylinklevel-3-merger/

Conferencing Standardization, Differentiation and the Impact on User Experience

Conferencing and collaboration vendors and service providers are supporting an increasingly broad array of checklist features. They are often differentiating on both look and feel as well as extended features. It is the differentiation on look and feel th…
Categories Tags In the first half of this year I’d been keeping a log of my online meeting experiences. As I use a variety of tools frequently, I try to keep notes on what wor… http://digitaltransformation.frost.com/expert-insights/viewpoints/conferencing-standardization-differentiation-and-impact-user-experience/

Three Things Businesses Need to Know about Workplace by Facebook

After an extended beta period, Facebook @ Work recently launched for general business consumption, officially known as Workplace by Facebook. After pouring through all the available online content, including snazzy videos, to better understand Workplace h…
Categories Tags After an extended beta period, Facebook @ Work recently launched for general business consumption, officially known as Workplace by Facebook. After pouring thr… http://digitaltransformation.frost.com/expert-insights/viewpoints/three-things-businesses-need-know-about-workplace-facebook/

Vodafone Stands Tall as a Digital Transformation Partner

In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Throughout the event, the company sent a strong message to the analyst community and, indirectly, to customers and partners abou…
Categories Tags In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Surrounded by ducks and the love… http://digitaltransformation.frost.com/expert-insights/viewpoints/vodafone-stands-tall-digital-transformation-partner/

Is Cloud Communications the Right Place for Talented Women?

There is a general perception that IT is mostly a male-centric industry. In fact, the entire business world is still largely male-dominated. However, women are increasingly empowered to take leadership roles, including in IT companies. Many start as progr…
Categories Tags There is a general perception that IT is mostly a male-centric industry. In fact, the entire business world is still largely male-dominated. However, women are… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-right-place-talented-women/

Calabrio Promotes a Stronger CX in New and Future Solutions

Calabrio releases Calabrio ONE WFO for the cloud and plans future applications
Categories Tags Well-designed workforce optimization (WFO) applications have become critical to delivering excellent and customer-delight-producing Customer Experiences (CXes)… http://digitaltransformation.frost.com/expert-insights/viewpoints/calabrio-promotes-stronger-cx-new-and-future-solutions/

The 2016 AT&T Analyst Summit – Thoughts and Feedback from Frost & Sullivan

Thoughts on the 2016 AT&T Industry Analyst Summit from Dilip Sarangan, Industry Principal for IoT at Frost & Sullivan. The event was held between October 5-7, 2016 in Dallas, TX.
Categories Another year has come and gone. Frost & Sullivan ended its fiscal year 2016 at the end of September, and last week marked the start of a new year. It also marked the … http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-t-analyst-summit-thoughts-and-feedback-frost-sullivan/

Can Women Add a Unique Dimension to a Technology-centric Future World?

Women inevitably add a unique quality to technology discussions. Whether you call it female sensitivity, the human factor, or something else, women often apply a more practical, yet also more holistic approach to technology design and application. Indust…
Categories Tags I’ve reflected numerous times that one of the greatest perks of being a cloud communications analyst is the ability to meet so many amazing people. Regardless … http://digitaltransformation.frost.com/expert-insights/viewpoints/can-women-add-unique-dimension-technology-centric-future-world/

Are Wearables a Viable Modality for Mobile Payment?

Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone. What should retailers keep in mind as this development unfolds?
Categories Tags Powerful players want to make today’s mobile payment process even easier by using a smart watch instead of a smart phone.  What should retailers keep in mind a… http://digitaltransformation.frost.com/expert-insights/viewpoints/are-wearables-viable-modality-mobile-payment/

Retail Beacons Make Demands on Both Retailer and Shopper

Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality?
Categories Tags Forecasts are bullish on the potential impact of beacons in the retail sector. But is enthusiasm for this technology grounded in reality? Major retailers su… http://digitaltransformation.frost.com/expert-insights/viewpoints/retail-beacons-make-demands-both-retailer-and-shopper/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
Categories Tags Understanding How Users and Lines are Provisioned in Hosted PBX Deployments Cloud communications are gaining popularity and businesses are increasingly eval… http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Retailers, It's Time to Give Digital Signage a Good Hard Look

Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment.
Retailers that have resisted the siren call of digital displays to date should revisit the technology and give serious consideration to its deployment. For brick and mortar ret… http://digitaltransformation.frost.com/expert-insights/viewpoints/retailers-its-time-give-digital-signage-good-hard-look/

Key Leadership Trends in the Mobile Worker Apps Market

How can you spot a leader in today's rough-and-tumble mobile worker apps market? As the stakes get higher, leadership trends become clearer.
How can you spot a leader in today’s rough-and-tumble mobile worker app market?  As the stakes get higher, leadership trends are becoming clearer. Mobile worker apps are hot.  … http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-mobile-worker-apps-market/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
Tags Categories As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking … http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
Categories Tags The Genesys Interactive Intelligence deal announced last week has opened the door to speculation about other possible M&As.  After all, business romances bloo… http://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/

Improving the Customer Experiences’ First & Last Miles/Kms

High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial engagements to products’ receipt. With today’s businesses facing highly competitive markets and …
Categories Tags High quality Customer Experiences depends on how easily customers navigate the first and last miles of kilometers (kms) of their buying journeys, from initial … http://digitaltransformation.frost.com/expert-insights/viewpoints/improving-customer-experiences-first-last-mileskms/