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2016 Web Conferencing Market Trends and Infograph

Frost & Sullivan's latest web conferencing research points at a market in transformation.
Categories Tags Frost & Sullivan's 2016 web conferencing research is out. For the full report and detailed market analysis including forecasts, market shares, and vendor profil… http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-web-conferencing-market-trends-and-infograph/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
Categories Tags Of the customer contact channels, the most prevalent is still in-store B2C and B2B retail.  But it is also is the most difficult channel to integrate voice and… http://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

Unify’s Strategy to Survive the Post-PBX Apocalypse

Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A large organization, still trapped in the halcyon days of selling simple PBXs to the masses, tryi…
Categories Tags Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A … http://digitaltransformation.frost.com/expert-insights/viewpoints/unifys-strategy-survive-post-pbx-apocalypse/

Lifesize Doubles Down on Cloud; Spins Off from Logitech

Lifesize, a global provider of video and web conferencing, has split from Logitech and is now operating as a fully independent company. The company is now focused on fully realizing its potential as a high-growth B2B SaaS provider in the fast growing coll…
Categories Tags Corporate spinoffs can be challenging often entailing a long complex process.  Craig Malloy, Lifesize CEO, states about recent spinoff announcement from parent… http://digitaltransformation.frost.com/expert-insights/viewpoints/lifesize-doubles-down-cloud-spins-logitech/

Mobile Field Service + IoT Connectivity = Game-Changing Responsiveness

What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform? Very happy customers and new ways to make money.
Categories Tags What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform?  Very happy customers and new ways to make mon… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-iot-connectivity-game-changing-responsiveness/

Mobile Asset Management: Beyond Simple Tracking

For Mobile Asset Tracking (MAT) vendors, the quickest way to fail is to focus solely on an asset's location. GPS information is great; but it's not where the profits are.
Categories Tags For Mobile Asset Tracking (MAT) vendors, the quickest way to fail is to focus solely on an asset’s location.  GPS information is great; but it’s not where the … http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-asset-management-beyond-simple-tracking/

2016: The Year of the Infrastructure Vendor Partnership

Categories Tags With the landscape of equipment vendors shifting rapidly, the confirmation of the Nokia and Alcatel-Lucent (ALU) pairing seems all the more timely. 2016 will b… http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-year-infrastructure-vendor-partnership/

ShoreTel Boosts its Cloud Portfolio with Corvisa Acquisition

ShoreTel caught me by surprise with its December 21 announcement to acquire Corvisa, a small, but innovative competitor in the cloud communications space. ShoreTel is acquiring Corvisa from Novation, a company focused on helping entrepreneurs grow their s…
Categories Tags The last thing one expects to hear right before the Christmas holidays is an acquisition. It is hard enough to reach anyone for a serious conversation as we al… http://digitaltransformation.frost.com/expert-insights/viewpoints/shoretel-boosts-its-cloud-portfolio-corvisa-acquisition/

Hyperledger: Giants respond to Blockchain challenge

It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a big part of the future of IT and Software (at least!). The technological foundations of the information age are weaker than we’d like to admit. The year’s major cyber…
Categories Tags     Blockchains: a new fundamental It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a … http://digitaltransformation.frost.com/expert-insights/viewpoints/hyperledger-giants-respond-blockchain-challenge/

The Age of Reason

As we fast approach 2016, we are all looking into the crystal ball trying to predict the future. I believe 2016 and the next few years will go down in history as the age of reason. It may be just wishful thinking and I may be a few years too early with th…
Categories Tags Gotcha! If you thought this article would have anything to do with Jean-Paul Sartre’s famous novel, you thought wrong.  I recently read Mr. Sartre’ book,  but … http://digitaltransformation.frost.com/expert-insights/viewpoints/age-reason/

Infograph on Cloud Video Conferencing - "How Cloud is Changing the Video Conferencing Equation"

Video conferencing has become a vital communications tool for users that are looking for instant, productive and rich personal communications to get work done faster and better. The old complex and expensive hardware-centric approach to video conferencin…
Categories Tags Video conferencing has become a vital communications tool for users looking for instant, productive and rich personal communications to get work done faster an… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-cloud-changing-video-conferencing-equation/

Getting Back to Basics: Understanding the Core Values of SIP Trunking

As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service is all that most of our clients want to talk about. What often gets overlooked, however, are the …
Categories Tags As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service i… http://digitaltransformation.frost.com/expert-insights/viewpoints/getting-back-basics-understanding-core-values-sip-trunking/

Discovering the New HPE #HPEDiscover

Ronald Gruia's impressions of HPE's discover event in London, which came at the heels of the split of the old Hewlett-Packard into two separate companies: HPE Inc. dedicated to PC and printers, and HPE, which is focusing on transformational solutions tack…
Categories Tags   Discovering the New HPE    http://digitaltransformation.frost.com/expert-insights/viewpoints/discovering-new-hpe-hpediscover/

Optimizing VoIP Deployments with Adaptable Customer Premises Equipment

Considerations for Service Providers to Accelerate SIP Deployments
Categories Tags Business communications services are undergoing a fundamental change. Voice over Internet Protocol (VoIP) and session initiation protocol (SIP) trunking servic… http://digitaltransformation.frost.com/expert-insights/viewpoints/optimizing-voip-deployments-adaptable-customer-premises-equipment/

Cisco to Extend its Reach in Software and Cloud Collaboration With Acano Acquisition

Cisco has announced its intent to acquire Acano, a next-generation collaboration infrastructure and conferencing software platform that further accelerates Cisco’s vision and push into software and cloud-based collaboration
Categories Tags Cisco announced today its intent to acquire Acano, a next-generation collaboration infrastructure and conferencing software company. Acano offers a software… http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-announces-intent-acquire-acano-accelerate-its-reach-software-and-cloud-based-collaboration/

Why Microsoft is Interested in Blockchains

Microsoft has partnered with a blockchain production studio, Consensys, on a suite of products and tools referred to as Blockchain-as-a-service (BaaS). The collection, based on the Ethereum blockchain platform and provided on Microsoft’s Azure cloud, laun…
Categories Tags Consensys brings Ethereum’s blockchain to the enterprise Microsoft has partnered with a blockchain production studio, Consensys, on a suite of products and to… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-microsoft-interested-blockchains/

Creating a Digital Collaborative Space the Size of a Football Field

Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.
I met with the Bluescape team (Elizabeth McGlauflin (COO), Nicholas Brown (VP Products), and Hillary Harper (Marcom Manager) in San Carlos, California to see a demo and discuss th… http://digitaltransformation.frost.com/expert-insights/viewpoints/creating-digital-collaborative-space-size-football-field1/

Creating a Digital Collaborative Space the Size of a Football Field

Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.
Categories Tags I met with the Bluescape team (Elizabeth McGlauflin (COO), Nicholas Brown (VP Products), and Hillary Harper (Marcom Manager)) in San Carlos, California to see … http://digitaltransformation.frost.com/expert-insights/viewpoints/creating-digital-collaborative-space-size-football-field/

How to Make Conference Room System Users First-class Citizens in Skype for Business Environments

Because they demand high-quality, professional video conferencing experiences in their meeting rooms many organizations have invested in, or plan to invest in, both Skype for Business and room video conferencing systems from other developers. The right ch…
Categories Tags Microsoft has inarguably upended the competitive unified communications and collaboration (UCC) market. It has quickly established itself as the leader or amon… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-make-conference-room-system-users-first-class-citizens-skype-business-environments/

Careful Application of Big Data Analytics to Prevent and Solve Crimes

Law enforcement organizations can greatly benefit from Big Data Analytics, but they must be very careful in how they apply them. They can learn lessons from customer contact organizations.
Categories Tags The dark satirical Orwellian 1984-evoking movie Brazil graphically, if black-humorously, illustrates the consequences of bad data in law enforcement. There is … http://digitaltransformation.frost.com/expert-insights/viewpoints/careful-application-big-data-analytics-prevent-and-solve-crimes/