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BroadSoft Affirms Allegiance to Service Provider Success

In the last week of October, BroadSoft held its annual partner and customer event dubbed BroadSoft Connections. During two packed days, BroadSoft demonstrated its commitment to technology innovation and service provider success. What most intrigued th…
Categories Tags In the last week of October, BroadSoft held its annual partner and customer event dubbed BroadSoft Connections. During two packed days, BroadSoft demonstrated … http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-affirms-allegiance-service-provider-success/

How 3D Printing Will Change the Customer Experience

3D Printing is beginning to revolutionize manufacturing and disrupt the supply chain. But ultimately 3D Printing will radically alter the Customer Experience including changing customer service and service delivery.
Categories Tags Imagine contacting a company either online, by phone, or walking into their location and ordering products custom-made to your specifications. And then receivi… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-3d-printing-will-change-customer-experience/

The Future of Work: Digital Autonomy

High transaction costs in the inefficient markets of the past led to the creation of the business as we know it. A huge proportion of today’s business sector is designed to meet these needs. However, the world is rapidly changing, and making these old ent…
Categories Tags The State of Business in 2015 It’s the year when the world’s biggest retailer, Amazon, has no inventory, the world’s biggest media publisher, Facebook, create… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-work-digital-autonomy/

Crossroads: What the Dell - EMC merger means

DELL - EMC if played well has the potential of giving other majors like IBM and HP many sleepless nights! From Dell's perspective buy vs build or partner to transform its brand image of a device/hardware-centric company and leverage EMC's well put togethe…
Categories Tags For a long time the market perception of Dell has been that of a device/hardware centric company playing in commodities with low margins. EMC on the other hand… http://digitaltransformation.frost.com/expert-insights/viewpoints/crossroads-what-dell-emc-merger-means/

The Human Brain: The Unsaleable Commodity

Technology has always replaced human labour. But artificial intelligence will replace jobs so quickly, workers will be left without jobs. Society will have to adapt to an age of worklessness. The Universal Basic Income offers a policy prescription.
Categories Tags Technology has always replaced humans  “If, then, man’s principal asset and value is his brain and his ability to calculate, he will become an unsaleabl… http://digitaltransformation.frost.com/expert-insights/viewpoints/human-brain-unsaleable-commodity/

No Nasty Surprises: AT&T and Maersk Use Asset Tracking Technology to Monitor Refrigerated Shipping Containers

Want to keep enjoying strawberries in the middle of winter? Then you have to trust that these and other perishables are maintained in good condition over vast shipping distances.
Categories Tags Want to keep enjoying strawberries in the middle of winter? Then you have to trust that these and other perishables are maintained in good condition over vast … http://digitaltransformation.frost.com/expert-insights/viewpoints/no-nasty-surprises-t-and-maersk-use-asset-tracking-technology-monitor-refrigerated-shipping-containers/

Polycom Aims to Disrupt the Status Quo in Video Conferencing - Launches New Products to Improve the User Experience

Polycom's new line of collaboration products aim to improve the user experience and expand the market into open workspaces and huddle rooms
Categories Tags Marking its 25th year anniversary of providing conferencing and collaboration products, Polycom hosted a product launch event yesterday at its New York City of… http://digitaltransformation.frost.com/expert-insights/viewpoints/polycom-aims-disrupt-status-quo-video-conferencing-launches-new-products-improve-user-experience/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

Mobile Worker (B2E) Apps: More, More, More

North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E). Why? ROI, more engaged customers, and happier workers.
Categories Tags North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E).  Why?  ROI, more engaged cu… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-worker-b2e-apps-more-more-more/

Mobile Application Partners: Who Do Businesses Prefer?

Most North American companies prefer to work with an outside expert when choosing and deploying mobile apps. However, their partner preferences are changing -- and the shift may be troubling to wireless carriers.
Categories Tags The majority of North American companies prefer to work with an outside expert when selecting and implementing mobile software applications.  However, just who… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-application-partners-who-do-businesses-prefer/

Survey Says: Prepackaged Mobile Apps Beat Custom Solutions

When a company decides to deploy a mobile business application, one of the first walls they run into is the "build or buy?" decision. Our latest decision-maker survey reveals a clear preference.
Categories Tags When a company decides to deploy a mobile business application, one of the first walls they run into is the “build or buy?” decision.  For many years, while… http://digitaltransformation.frost.com/expert-insights/viewpoints/survey-says-prepackaged-mobile-apps-beat-custom-solutions/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
Categories Tags To access the full report, please go to the following site: https://www.frost.com/nf15      http://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

What to make of the Apple announcements today..

Apple ipad Pro, Apple Upgrade Plan and Apple TV Stand Out
Categories Tags Its amazing to see how well the Apple team has continued the legacy of Steve Jobs. The trademark annual launch events continue to generate the same excitemen… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-make-apple-announcements-today/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
Categories Tags The conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video confere… http://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media1/

Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media/

BlackBerry Bolsters Its Enterprise Acumen with Good Technology Acquisition

BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. The acquisition further boosts BlackBerry’s software portfolio, after buying the l…
Tags BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. … http://digitaltransformation.frost.com/expert-insights/viewpoints/blackberry-bolsters-its-enterprise-acumen-good-technology-acquisition/

Risk of Not Encrypting Data Just Jumped to Over $500M

In the wake of the recent Ashley Madison hack, the spotlight is squarely on protection of data at rest. For too long, enterprises have complacently relied on perimeter security measures. Today's hacking sophistication, however, requires that data be perva…
Tags Stories of leaked data, stolen personal information, organized cyber-espionage and willful misuse of proprietary intellectual property are hitting the news wires at increas… http://digitaltransformation.frost.com/expert-insights/viewpoints/risk-not-encrypting-data-just-jumped-over-500m/

Sponsored Data Can Accelerate Mobile Service Adoption for Latin American Businesses & Governments

By sponsoring consumers’ mobile data use, companies and governments can reduce costs, create new revenues, expand reach and enhance their brand perception
In today’s highly mobile, data-driven world, consumers everywhere place a high value on the time-saving and money-saving facilities mobile data technologies allow, and businesses … http://digitaltransformation.frost.com/expert-insights/viewpoints/sponsored-data-can-accelerate-mobile-service-adoption-latin-american-businesses-governments/

The Kansas City Shuffle, Bitcoin and the End of the Accounting Industry

Blog explaining Bitcoin, blockchains, and how the accounting industry will be disrupted
Bitcoin is the saviour. Bitcoin is a Ponzi scheme. Just like everything else on the Internet these days, debate has been polarised and constructive discussion is hard to find.… http://digitaltransformation.frost.com/expert-insights/viewpoints/kansas-city-shuffle-bitcoin-and-end-accounting-industry/