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Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

Mobile Worker (B2E) Apps: More, More, More

North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E). Why? ROI, more engaged customers, and happier workers.
Categories Tags North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E).  Why?  ROI, more engaged cu… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-worker-b2e-apps-more-more-more/

Mobile Application Partners: Who Do Businesses Prefer?

Most North American companies prefer to work with an outside expert when choosing and deploying mobile apps. However, their partner preferences are changing -- and the shift may be troubling to wireless carriers.
Categories Tags The majority of North American companies prefer to work with an outside expert when selecting and implementing mobile software applications.  However, just who… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-application-partners-who-do-businesses-prefer/

Survey Says: Prepackaged Mobile Apps Beat Custom Solutions

When a company decides to deploy a mobile business application, one of the first walls they run into is the "build or buy?" decision. Our latest decision-maker survey reveals a clear preference.
Categories Tags When a company decides to deploy a mobile business application, one of the first walls they run into is the “build or buy?” decision.  For many years, while… http://digitaltransformation.frost.com/expert-insights/viewpoints/survey-says-prepackaged-mobile-apps-beat-custom-solutions/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
Categories Tags To access the full report, please go to the following site: https://www.frost.com/nf15      http://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

What to make of the Apple announcements today..

Apple ipad Pro, Apple Upgrade Plan and Apple TV Stand Out
Categories Tags Its amazing to see how well the Apple team has continued the legacy of Steve Jobs. The trademark annual launch events continue to generate the same excitemen… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-make-apple-announcements-today/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
Categories Tags The conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video confere… http://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media/

Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media1/

BlackBerry Bolsters Its Enterprise Acumen with Good Technology Acquisition

BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. The acquisition further boosts BlackBerry’s software portfolio, after buying the l…
Tags BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. … http://digitaltransformation.frost.com/expert-insights/viewpoints/blackberry-bolsters-its-enterprise-acumen-good-technology-acquisition/

Risk of Not Encrypting Data Just Jumped to Over $500M

In the wake of the recent Ashley Madison hack, the spotlight is squarely on protection of data at rest. For too long, enterprises have complacently relied on perimeter security measures. Today's hacking sophistication, however, requires that data be perva…
Tags Stories of leaked data, stolen personal information, organized cyber-espionage and willful misuse of proprietary intellectual property are hitting the news wires at increas… http://digitaltransformation.frost.com/expert-insights/viewpoints/risk-not-encrypting-data-just-jumped-over-500m/

Sponsored Data Can Accelerate Mobile Service Adoption for Latin American Businesses & Governments

By sponsoring consumers’ mobile data use, companies and governments can reduce costs, create new revenues, expand reach and enhance their brand perception
In today’s highly mobile, data-driven world, consumers everywhere place a high value on the time-saving and money-saving facilities mobile data technologies allow, and businesses … http://digitaltransformation.frost.com/expert-insights/viewpoints/sponsored-data-can-accelerate-mobile-service-adoption-latin-american-businesses-governments/

The Kansas City Shuffle, Bitcoin and the End of the Accounting Industry

Blog explaining Bitcoin, blockchains, and how the accounting industry will be disrupted
Bitcoin is the saviour. Bitcoin is a Ponzi scheme. Just like everything else on the Internet these days, debate has been polarised and constructive discussion is hard to find.… http://digitaltransformation.frost.com/expert-insights/viewpoints/kansas-city-shuffle-bitcoin-and-end-accounting-industry/

Google rewrites the Alphabet: They’re coming for your industry too

In less than 1000 words, Larry Page just created a new company big enough to own Google
In less than 1000 words, Larry Page just created a new company big enough to own Google Google, the Silicon Valley search giant, has just announced plans to reorganize under a ne… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-rewrites-alphabet-theyre-coming-your-industry-too/

AI Meets… Research

Blog on how artificial intelligence will impact the research industry.
Categories Tags At Frost & Sullivan, we are undertaking a large scale research project exploring the applications of artificial intelligence (AI) across vertical indust… http://digitaltransformation.frost.com/expert-insights/viewpoints/ai-meets-research/

The Role of Government in Financial Affairs

Categories Tags China’s recent stock market crash caused the Chinese government to intervene and make every strenuous effort to resolve what’s left of the aftermath.  An artic… http://digitaltransformation.frost.com/expert-insights/viewpoints/role-government-financial-affairs/

MIT's "Enigma" Project Secures Cloud Computation

Google, Facebook, Dropbox... Anyone who stores your data online could give any or all of their customers' data up to the government, or hackers. How many of the services you use do you really trust with that data any further than necessary? MIT's Media La…
Categories Tags What is it? Google, Facebook, Dropbox... Anyone who stores your data online could give any or all of their customers' data up to the government, or hackers. H… http://digitaltransformation.frost.com/expert-insights/viewpoints/mits-enigma-project-secures-cloud-computation/

Investor Panic in China

Is there a Future for this Risk?
Categories Tags It is a very interesting situation in China. What impact are FinTech or the disruptive new business models in finance going to have on public stock exchanges? … http://digitaltransformation.frost.com/expert-insights/viewpoints/investor-panic-china/

UC-enabled Headsets Continue to Grow in the Skype for Business Endpoint Ecosystem

The traction of UC headsets in Microsoft Lync/Skype for Business environments
Categories   For many years, Frost & Sullivan has closely tracked the markets of enterprise endpoints, including TDM phones, IP phones, UC clients, wireless devices, and enter… http://digitaltransformation.frost.com/expert-insights/viewpoints/uc-enabled-headsets-continue-grow-skype-business-endpoint-ecosystem/

Aging Population Is Key Critical Market for Internet of Things (IoT)

Why meeting the needs of an aging population is becoming a key market for the Internet of Things
Categories Americans and Canadians who rely on the Internet of Things (IoT) to monitor and adjust their homes’ a/c, alarms, lighting, water taps, and window shades while they ar… http://digitaltransformation.frost.com/expert-insights/viewpoints/aging-population-key-critical-market-internet-things-iot/

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