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Infograph on Cloud Video Conferencing - "How Cloud is Changing the Video Conferencing Equation"

Video conferencing has become a vital communications tool for users that are looking for instant, productive and rich personal communications to get work done faster and better. The old complex and expensive hardware-centric approach to video conferencin…
Categories Tags Video conferencing has become a vital communications tool for users looking for instant, productive and rich personal communications to get work done faster an… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-cloud-changing-video-conferencing-equation/

Getting Back to Basics: Understanding the Core Values of SIP Trunking

As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service is all that most of our clients want to talk about. What often gets overlooked, however, are the …
Categories Tags As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service i… http://digitaltransformation.frost.com/expert-insights/viewpoints/getting-back-basics-understanding-core-values-sip-trunking/

Discovering the New HPE #HPEDiscover

Ronald Gruia's impressions of HPE's discover event in London, which came at the heels of the split of the old Hewlett-Packard into two separate companies: HPE Inc. dedicated to PC and printers, and HPE, which is focusing on transformational solutions tack…
Categories Tags   Discovering the New HPE    http://digitaltransformation.frost.com/expert-insights/viewpoints/discovering-new-hpe-hpediscover/

Optimizing VoIP Deployments with Adaptable Customer Premises Equipment

Considerations for Service Providers to Accelerate SIP Deployments
Categories Tags Business communications services are undergoing a fundamental change. Voice over Internet Protocol (VoIP) and session initiation protocol (SIP) trunking servic… http://digitaltransformation.frost.com/expert-insights/viewpoints/optimizing-voip-deployments-adaptable-customer-premises-equipment/

Cisco to Extend its Reach in Software and Cloud Collaboration With Acano Acquisition

Cisco has announced its intent to acquire Acano, a next-generation collaboration infrastructure and conferencing software platform that further accelerates Cisco’s vision and push into software and cloud-based collaboration
Categories Tags Cisco announced today its intent to acquire Acano, a next-generation collaboration infrastructure and conferencing software company. Acano offers a software… http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-announces-intent-acquire-acano-accelerate-its-reach-software-and-cloud-based-collaboration/

Why Microsoft is Interested in Blockchains

Microsoft has partnered with a blockchain production studio, Consensys, on a suite of products and tools referred to as Blockchain-as-a-service (BaaS). The collection, based on the Ethereum blockchain platform and provided on Microsoft’s Azure cloud, laun…
Categories Tags Consensys brings Ethereum’s blockchain to the enterprise Microsoft has partnered with a blockchain production studio, Consensys, on a suite of products and to… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-microsoft-interested-blockchains/

Creating a Digital Collaborative Space the Size of a Football Field

Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.
I met with the Bluescape team (Elizabeth McGlauflin (COO), Nicholas Brown (VP Products), and Hillary Harper (Marcom Manager) in San Carlos, California to see a demo and discuss th… http://digitaltransformation.frost.com/expert-insights/viewpoints/creating-digital-collaborative-space-size-football-field1/

Creating a Digital Collaborative Space the Size of a Football Field

Bluescape is an innovative company delivering a cloud-based, collaborative solution for the Workplace of the Future. It is being effectively used in highly collaborative, creative, and interactive environments across industries today.
Categories Tags I met with the Bluescape team (Elizabeth McGlauflin (COO), Nicholas Brown (VP Products), and Hillary Harper (Marcom Manager)) in San Carlos, California to see … http://digitaltransformation.frost.com/expert-insights/viewpoints/creating-digital-collaborative-space-size-football-field/

How to Make Conference Room System Users First-class Citizens in Skype for Business Environments

Because they demand high-quality, professional video conferencing experiences in their meeting rooms many organizations have invested in, or plan to invest in, both Skype for Business and room video conferencing systems from other developers. The right ch…
Categories Tags Microsoft has inarguably upended the competitive unified communications and collaboration (UCC) market. It has quickly established itself as the leader or amon… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-make-conference-room-system-users-first-class-citizens-skype-business-environments/

Careful Application of Big Data Analytics to Prevent and Solve Crimes

Law enforcement organizations can greatly benefit from Big Data Analytics, but they must be very careful in how they apply them. They can learn lessons from customer contact organizations.
Categories Tags The dark satirical Orwellian 1984-evoking movie Brazil graphically, if black-humorously, illustrates the consequences of bad data in law enforcement. There is … http://digitaltransformation.frost.com/expert-insights/viewpoints/careful-application-big-data-analytics-prevent-and-solve-crimes/

BroadSoft Affirms Allegiance to Service Provider Success

In the last week of October, BroadSoft held its annual partner and customer event dubbed BroadSoft Connections. During two packed days, BroadSoft demonstrated its commitment to technology innovation and service provider success. What most intrigued th…
Categories Tags In the last week of October, BroadSoft held its annual partner and customer event dubbed BroadSoft Connections. During two packed days, BroadSoft demonstrated … http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-affirms-allegiance-service-provider-success/

How 3D Printing Will Change the Customer Experience

3D Printing is beginning to revolutionize manufacturing and disrupt the supply chain. But ultimately 3D Printing will radically alter the Customer Experience including changing customer service and service delivery.
Categories Tags Imagine contacting a company either online, by phone, or walking into their location and ordering products custom-made to your specifications. And then receivi… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-3d-printing-will-change-customer-experience/

The Future of Work: Digital Autonomy

High transaction costs in the inefficient markets of the past led to the creation of the business as we know it. A huge proportion of today’s business sector is designed to meet these needs. However, the world is rapidly changing, and making these old ent…
Categories Tags The State of Business in 2015 It’s the year when the world’s biggest retailer, Amazon, has no inventory, the world’s biggest media publisher, Facebook, create… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-work-digital-autonomy/

Crossroads: What the Dell - EMC merger means

DELL - EMC if played well has the potential of giving other majors like IBM and HP many sleepless nights! From Dell's perspective buy vs build or partner to transform its brand image of a device/hardware-centric company and leverage EMC's well put togethe…
Categories Tags For a long time the market perception of Dell has been that of a device/hardware centric company playing in commodities with low margins. EMC on the other hand… http://digitaltransformation.frost.com/expert-insights/viewpoints/crossroads-what-dell-emc-merger-means/

The Human Brain: The Unsaleable Commodity

Technology has always replaced human labour. But artificial intelligence will replace jobs so quickly, workers will be left without jobs. Society will have to adapt to an age of worklessness. The Universal Basic Income offers a policy prescription.
Categories Tags Technology has always replaced humans  “If, then, man’s principal asset and value is his brain and his ability to calculate, he will become an unsaleabl… http://digitaltransformation.frost.com/expert-insights/viewpoints/human-brain-unsaleable-commodity/

No Nasty Surprises: AT&T and Maersk Use Asset Tracking Technology to Monitor Refrigerated Shipping Containers

Want to keep enjoying strawberries in the middle of winter? Then you have to trust that these and other perishables are maintained in good condition over vast shipping distances.
Categories Tags Want to keep enjoying strawberries in the middle of winter? Then you have to trust that these and other perishables are maintained in good condition over vast … http://digitaltransformation.frost.com/expert-insights/viewpoints/no-nasty-surprises-t-and-maersk-use-asset-tracking-technology-monitor-refrigerated-shipping-containers/

Polycom Aims to Disrupt the Status Quo in Video Conferencing - Launches New Products to Improve the User Experience

Polycom's new line of collaboration products aim to improve the user experience and expand the market into open workspaces and huddle rooms
Categories Tags Marking its 25th year anniversary of providing conferencing and collaboration products, Polycom hosted a product launch event yesterday at its New York City of… http://digitaltransformation.frost.com/expert-insights/viewpoints/polycom-aims-disrupt-status-quo-video-conferencing-launches-new-products-improve-user-experience/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

Mobile Worker (B2E) Apps: More, More, More

North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E). Why? ROI, more engaged customers, and happier workers.
Categories Tags North American businesses continue to demonstrate high interest in deploying mobile software applications to their employees (B2E).  Why?  ROI, more engaged cu… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-worker-b2e-apps-more-more-more/

Mobile Application Partners: Who Do Businesses Prefer?

Most North American companies prefer to work with an outside expert when choosing and deploying mobile apps. However, their partner preferences are changing -- and the shift may be troubling to wireless carriers.
Categories Tags The majority of North American companies prefer to work with an outside expert when selecting and implementing mobile software applications.  However, just who… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-application-partners-who-do-businesses-prefer/

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