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UC-enabled Headsets Continue to Grow in the Skype for Business Endpoint Ecosystem

The traction of UC headsets in Microsoft Lync/Skype for Business environments
Categories   For many years, Frost & Sullivan has closely tracked the markets of enterprise endpoints, including TDM phones, IP phones, UC clients, wireless devices, and enter… http://digitaltransformation.frost.com/expert-insights/viewpoints/uc-enabled-headsets-continue-grow-skype-business-endpoint-ecosystem/

Aging Population Is Key Critical Market for Internet of Things (IoT)

Why meeting the needs of an aging population is becoming a key market for the Internet of Things
Categories Americans and Canadians who rely on the Internet of Things (IoT) to monitor and adjust their homes’ a/c, alarms, lighting, water taps, and window shades while they ar… http://digitaltransformation.frost.com/expert-insights/viewpoints/aging-population-key-critical-market-internet-things-iot/

Nextiva: The Importance of People and Culture in Company Success

While I was at Thunderbird School of Global Management in Glendale, Arizona, I took a class titled Competing Through People. This class was about the importance of people and company culture in accomplishing key business goals. Earlier this month, I had t…
While I was at Thunderbird School of Global Management in Glendale, Arizona, I took a class titled Competing Through People. This class was about the importance of people and comp… http://digitaltransformation.frost.com/expert-insights/viewpoints/nextiva-importance-people-and-culture-company-success/

Google Sets Sights on Smart Cities

Google has launched a new "urban innovation" initiative called Sidewalk Labs. We look at how this shakes up the smart city market landscape, and the potential challenges facing this new enterprise.
Categories Tags Google Wades into the Smart City Marketplace On June 10th, Google announced a new initiative titled Sidewalk Labs, dubbed an “urban innovation company”, led b… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-sets-sights-smart-cities/

Interactive Intelligence Raises the Stakes in the Cloud Market

I had the pleasure of attending Interactions 2015, Interactive Intelligence’s annual partner, consultant and analyst event. Interactive Intelligence is currently at major cross-roads as it tries to reposition for further success in the evolving business c…
Categories Tags Interactions 2015 I had the pleasure of attending Interactions 2015, Interactive Intelligence’s annual partner, consultant and analyst event. As always, it … http://digitaltransformation.frost.com/expert-insights/viewpoints/interactive-intelligence-raises-stakes-cloud-market/

Unique Use Cases for Social Apps in the Enterprise

Social networking is undoubtedly one of the most impactful consumer technologies today. Many technology developers are trying to replicate the success of the consumer social phenomenon in a business setting.Technology developers that are not entrenched i…
Categories Social networking is undoubtedly one of the most impactful consumer technologies today.  Many technology developers are trying to replicate the success of the consume… http://digitaltransformation.frost.com/expert-insights/viewpoints/unique-use-cases-social-apps-enterprise/

IBM Resolves Government's Public Safety Issues with Digital Transformation

Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multiple organizations that can work together seamlessly is necessary for quick resolution. Advanced an…
Categories Tags Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multipl… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-resolves-governments-public-safety-issues-digital-transformation/

In the End it’s about the People – Dimension Data’s Drive to Claim its Unfair Share

Dimension Data's annual analyst conference overview
Categories Tags While that title sounds negative, the sentiment behind it is the exact opposite.  Last week Dimension Data held its annual industry analyst conference in beaut… http://digitaltransformation.frost.com/expert-insights/viewpoints/end-its-about-people-dimension-datas-drive-claim-its-unfair-share/

IP Phones Are Dying – Not Really

IP Phones Status - 2015
Categories Tags As most of you must have heard by now, there has been a continued campaign to kill the IP desktop phones over the years, driven by vendor interest to boost… http://digitaltransformation.frost.com/expert-insights/viewpoints/ip-phones-are-dying-not-really/

ShoreTel Champions One Path Forward

ShoreTel this week held its Champion One Partner Conference in Orlando. It was the first such event hosted by the company in over two years. A lot has changed during that time – the company, competitive landscape, technology and buyer’s perceptions of UC.
Categories Tags ShoreTel this week held its Champion One Partner Conference in Orlando. It was the first such event hosted by the company in over two years. A lot has changed … http://digitaltransformation.frost.com/expert-insights/viewpoints/shoretel-champions-one-path-forward/

Stronger Customer Interest in More Complex Mobile Worker Apps

North American businesses are enthusiastically deploying mobile applications to their employees ... and they're voicing strong interest in more than simple personal productivity apps.
Categories Tags North American businesses are enthusiastically deploying mobile applications to their employees … and they’re voicing strong interest in more than simple perso… http://digitaltransformation.frost.com/expert-insights/viewpoints/stronger-customer-interest-more-complex-mobile-worker-apps/

Making a Difference in People’s Lives: How Far Can Technology Take You?

Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always seek new ways to make a difference. One of the most interesting people I have met is Dave Gilbert, President and CE…
Categories Tags       Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-difference-peoples-lives-how-far-can-technology-take-you/

Post-Earth Day Resolution: Start Charging For the Environment

If there is one post-Earth Day resolution we should make and follow it is to find a means by which to effectively and equitably charge for environmental goods. Tapping the power of the marketplace is the most defensible and effective method of limiting po…
Categories Tags Economists point out that “there ain’t no such thing as a free lunch (TANSTAAFL). That goods are scarce; as more of them are consumed there will be less availa… http://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-start-charging-environment/

Vonage Climbs Up the Market Share Ladder

On March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the Year Award in the North American hosted IP telephony and UCC Se…
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… http://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder/

Is a Hosted Contact Center Right for Your Company?

Changing consumer behavior is forcing organizations to re-define the customer interaction experience. The supporting technology that enterprises use to shape the new customer experience paradigm, continues to evolve. This includes front-end IVR, back-end …
Categories Tags Frost & Sullivan recently invited select companies to participate in a new and unique thought leadership forum – our Virtual Think Tank (VTT). The executives… http://digitaltransformation.frost.com/expert-insights/viewpoints/hosted-contact-center-right-your-company/

Tracking More Than One Mobile Asset Category at a Time

For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset’s location, activities and condition can result in real problems.
Categories Tags For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset's location, acti… http://digitaltransformation.frost.com/expert-insights/viewpoints/tracking-more-one-mobile-asset-category-time/

Mobile Enterprise Apps Are the Real Thing

Why are headlines suddenly popping up to proclaim that mobile enterprise apps have "finally" arrived? Mobile software solutions are certainly not a new phenomenon.
Categories Tags We’ve been amused by the headlines popping up lately breathlessly proclaiming that mobile enterprise apps are suddenly on everyone’s radar. Frost has been cond… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-enterprise-apps-are-real-thing/

Trip to Enterprise Connect 2015 – It’s UC, C & C

Highlights of Enterprise Connect 2015
Categories Tags In the early days of Enterprise Connect when it was called VoiceCon, I regularly went to the San Francisco show, but when the West coast version was shut down,… http://digitaltransformation.frost.com/expert-insights/viewpoints/trip-enterprise-connect-2015-its-uc-c-c/

Will Circuit and Spark Ignite the Social Collaboration Space?

Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two communications vendors made significant annou…
Categories Tags Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two comm… http://digitaltransformation.frost.com/expert-insights/viewpoints/will-circuit-and-spark-ignite-social-collaboration-space/

Vonage Climbs Up the Market Share Ladder

Yesterday, March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the …
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… http://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder1/