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Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media1/

Implications of Formation of "The Alliance for Open Media"

The past week has been eventful for the video compression industry, with key events including the formation of The Alliance for Open Media, and the acquisition of Elemental Technologies by Amazon. This blog post discusses the immediate and long term impli…
Video growth statistics are easy and plentiful to find, and they all bear the promise of exuberant ongoing growth. Adobe reported online video consumption soared over 60% in 2015 … http://digitaltransformation.frost.com/expert-insights/viewpoints/implications-formation-alliance-open-media/

BlackBerry Bolsters Its Enterprise Acumen with Good Technology Acquisition

BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. The acquisition further boosts BlackBerry’s software portfolio, after buying the l…
Tags BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. … http://digitaltransformation.frost.com/expert-insights/viewpoints/blackberry-bolsters-its-enterprise-acumen-good-technology-acquisition/

Risk of Not Encrypting Data Just Jumped to Over $500M

In the wake of the recent Ashley Madison hack, the spotlight is squarely on protection of data at rest. For too long, enterprises have complacently relied on perimeter security measures. Today's hacking sophistication, however, requires that data be perva…
Tags Stories of leaked data, stolen personal information, organized cyber-espionage and willful misuse of proprietary intellectual property are hitting the news wires at increas… http://digitaltransformation.frost.com/expert-insights/viewpoints/risk-not-encrypting-data-just-jumped-over-500m/

Sponsored Data Can Accelerate Mobile Service Adoption for Latin American Businesses & Governments

By sponsoring consumers’ mobile data use, companies and governments can reduce costs, create new revenues, expand reach and enhance their brand perception
In today’s highly mobile, data-driven world, consumers everywhere place a high value on the time-saving and money-saving facilities mobile data technologies allow, and businesses … http://digitaltransformation.frost.com/expert-insights/viewpoints/sponsored-data-can-accelerate-mobile-service-adoption-latin-american-businesses-governments/

Innovation in Education - Udacity is Changing the Model

Google X founder Sebastian Thrun created an education startup to offer free, online classes on technology topics such as artificial intelligence and data visualization. This on-line business is vying for the $400 billion higher education business.
You must have heard the age-old, sage advice that when the going gets tough, break down those big, unwieldy projects into small, achievable parts so that you feel a sense of accom… http://digitaltransformation.frost.com/expert-insights/viewpoints/innovation-education-udacity-changing-model/

Solid Customer Experience and Trust Are Key in Growing eCommerce

eCommerce has become entrenched as a retail channel but one where customers still tend to browse rather than buy. Companies must take steps to improve the Customer Experience to grow online sales, particularly from mobile devices.
Tags eCommerce has evolved from a novelty, since its inception with the World Wide Web some 20 years ago, to a practical and ubiquitous channel. It has replaced faxes, paper cat… http://digitaltransformation.frost.com/expert-insights/viewpoints/solid-customer-experience-and-trust-are-key-growing-ecommerce/

Google rewrites the Alphabet: They’re coming for your industry too

In less than 1000 words, Larry Page just created a new company big enough to own Google
In less than 1000 words, Larry Page just created a new company big enough to own Google Google, the Silicon Valley search giant, has just announced plans to reorganize under a ne… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-rewrites-alphabet-theyre-coming-your-industry-too/

AI Meets... Stratecast’s Big Data & Analytics (BDA) Practice

I’m pleased to join my colleague in London, Lawrence Lundy, here on the AI Meets... blog and happy to reassure him that AI won’t be putting any competent researchers or analysts out of a job anytime soon. (In case you missed it, I’m referring to his recen…
Tags Categories I'm pleased to join my colleague in London, Lawrence Lundy, here on the AI Meets... blog, and happy to reassure him that AI won't be putting any competent rese… http://digitaltransformation.frost.com/expert-insights/viewpoints/ai-meets-stratecasts-big-data-analytics-bda-practice/

The Role of a Standardized TEE in the DRM Industry

The (perceived) need for hardware-rooted DRM clients is growing, which creates new challenges and costs in porting services across many client platforms. Standardized TEE interfaces could, in theory, ameliorate the porting challenges while providing relia…
Categories Tags The trusted execution environment (TEE) is a secure area that resides in the main processor of a connected device and ensures that sensitive applications are s… http://digitaltransformation.frost.com/expert-insights/viewpoints/role-standardized-tee-drm-industry/

Why the USA Women's Soccer Team is Important for the World

Categories After viewing the amazing efforts left on the field by the US Women’s Soccer team alongside the rest of the country, I stumbled across the following Los Angeles Times… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-usa-womens-soccer-team-important-world/

Gun Violence in US and Long-term Implications to Future Life

Categories Tags Gun violence appears to be great fodder for media as it always becomes the top news story and is discussed and overanalyzed. Unfortunately, it sets a tone for s… http://digitaltransformation.frost.com/expert-insights/viewpoints/gun-violence-us-and-long-term-implications-future-life/

Is a Hosted Contact Center Right for Your Company?

Changing consumer behavior is forcing organizations to re-define the customer interaction experience. The supporting technology that enterprises use to shape the new customer experience paradigm, continues to evolve. This includes front-end IVR, back-end …
Categories Tags Frost & Sullivan recently invited select companies to participate in a new and unique thought leadership forum – our Virtual Think Tank (VTT). The executives… http://digitaltransformation.frost.com/expert-insights/viewpoints/hosted-contact-center-right-your-company/

When Culture Helps Innovate Customer Engagement: The South Africa Example

A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.
Categories Tags On my fourth visit to South Africa, I attended the March, 2015, "Offshoring South Africa" Conference in Cape Town, where I sat on a panel to discuss "The Futur… http://digitaltransformation.frost.com/expert-insights/viewpoints/when-culture-helps-innovate-customer-engagement-south-africa-example/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

Is Guyana Ready for Prime Time as a Nearshore BPO Destination??

Guyana has a storied reputation in American minds. The question is whether it's a good destination for customer care outsourcing for calls from the U.S..
Categories Tags In the last couple of years I’ve been blessed to travel to several nearshore geographies and BPO sites. We’re talking about with some the leading BPOs on the p… http://digitaltransformation.frost.com/expert-insights/viewpoints/guyana-ready-prime-time-nearshore-bpo-destination/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Innovating the Virtual Office & Optimizing the Client Experience in BPO

A summary of the recent opening of a Teleperformance virtual office in Dubai.
On February 4, 2015, a group of BPO industry analysts joined Teleperformance Group for the opening of their new virtual office in Dubai, the United Arab Emirates (UAE). Yannis … http://digitaltransformation.frost.com/expert-insights/viewpoints/innovating-virtual-office-optimizing-client-experience-bpo/

The Stepped-Up Need to Immediately Uncover and Address Technology Risks

Categories Tags Safety and security have always been the afterthoughts of almost every technology innovation and deployment.  As a result, innocent, and sometimes not-so innoc… http://digitaltransformation.frost.com/expert-insights/viewpoints/stepped-need-immediately-uncover-and-address-technology-risks/