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Preventing the Digital Landfill with Smarter Business Practices Using Enterprise Content Management (ECM)

digital landfill
Categories Tags The television network A&E had a long-running series called Hoarders. Admittedly, I like most watch with morbid curiosity to see what items a person would keep… http://digitaltransformation.frost.com/expert-insights/viewpoints/preventing-digital-landfill-smarter-business-practices-using-enterprise-content-management-ecm/

The Cruelty of the Airlines’ Customer Experience

Categories There is no better term than cruelty to explain how airlines have been treating its economy customers and favoring their first class patrons, in order to reduce costs… http://digitaltransformation.frost.com/expert-insights/viewpoints/cruelty-airlines-customer-experience/

The Rise of Latin American Based BPO Providers

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.
Categories There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is … http://digitaltransformation.frost.com/expert-insights/viewpoints/rise-latin-american-based-bpo-providers/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… http://digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Why Social is Different (and How to Adapt Marketingwise)

Social media marketing issues and an approach to finding answers to them.
Categories Tags Every company understands the necessity of listening and engaging with customers on social media. But have most companies grasped how to effectively market to … http://digitaltransformation.frost.com/expert-insights/viewpoints/why-social-different-and-how-adapt-marketingwise/

Quantum - The Biggest Development in Computing Since Computers

Big data is the buzzword for data sets too large and complex to be analyzed efficiently using conventional tools. The ability of humans to measure and analyze more and more of our surroundings has created opportunities for control and optimization never b…
Big data is the buzzword for data sets too large and complex to be analyzed efficiently using conventional tools. The ability of humans to measure and analyze more and more of our… http://digitaltransformation.frost.com/expert-insights/viewpoints/quantum-biggest-development-computing-computers/

The View from Belmar: Sandy, Disaster Response, Social Media, and Limiting Future Events

A firsthand account of how Belmar, New Jersey residents and the local government communicated during and after Hurricane Sandy, how tools such as the Web, proactive notifications, and social media proved invaluable, but also about how future disasters sh…
Categories Tags My wife and I live in Belmar, New Jersey, and from our home we can see the beach and the ocean. It is hard to find a more pleasant place to be. That is, except… http://digitaltransformation.frost.com/expert-insights/viewpoints/view-belmar-sandy-disaster-response-social-media-and-limiting-future-events/

Post-Earth Day Resolution: To Marketize Environmental Decisions

Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet. But Earth Day also serves as a stark reminder of how far yet we have to go in removing t…
Categories Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet.   … http://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-marketize-environmental-decisions/

IBM and Fluid Join to Provide an Innovative Shopping Experience

IBM is partnering with Fluid, Inc. to change the shape of the consumer shopping experience.
IBM is partnering with Fluid, Inc. to change the shape of the consumer shopping experience. The companies are honing in on the missing link in on-line shopping (as compared to in-… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-and-fluid-join-provide-innovative-shopping-experience/

IBM all set to Plunder the Realm of Digital Marketing with the Silverpop acquisition

IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors
A big fish swallows yet another marketing automation platform. This fish is big, blue and very hungry. IBM recently announced an agreement to acquire Silverpop, leading software a… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-all-set-plunder-realm-digital-marketing-silverpop-acquisition/

Audio Resumes First Class Citizen Status in Digital Media

Audio, once critical to ensuring online video QoE, has been taken for granted in recent years. However, it is experiencing renewed attention as a key component of user experience with the advent of UltraHD and also as a key tool in next generation user in…
Categories Tags In the early days of online video communication and online video delivery, audio was a critical component of the overall quality of experience. When audio is s… http://digitaltransformation.frost.com/expert-insights/viewpoints/audio-resumes-first-class-citizen-status-digital-media/

Google's Enterprise Video Aspirations

Google has launched a video conferencing solution for businesses called Chromebox for Meetings.
Categories Tags Google has launched a video conferencing solution for businesses called Chromebox for Meetings. Chromebox for Meetings is a simple $999 bundle of a Core i7-bas… http://digitaltransformation.frost.com/expert-insights/viewpoints/googles-enterprise-video-aspirations/

Verizon's Planned Acquisition Of OnCue Is About Cost Savings and Making FiOS TV 100% IP Based

I’ve read just about every piece on the web about Verizon’s plans to acquire the OnCue assets from Intel, and the one question I haven’t seen anyone answer is, what exactly is Verizon getting for their money?
I’ve read just about every piece on the web about Verizon’s plans to acquire the OnCue assets from Intel, and the one question I haven’t seen anyone answer is, what exactly is Ver… http://digitaltransformation.frost.com/expert-insights/viewpoints/verizons-planned-acquisition-oncue-about-cost-savings-and-making-fios-tv-100-ip-based/

Google Launches Video Quality Report, Rates ISPs On Delivery Of YouTube Content

Google has just launched something new called the “Google Video Quality Report“, which ranks ISPs based on how well they deliver YouTube content.
Categories Google has just launched something new called the “Google Video Quality Report“, which ranks ISPs based on how well they deliver YouTube content. It’s an interesting … http://digitaltransformation.frost.com/expert-insights/viewpoints/google-launches-video-quality-report-rates-isps-delivery-youtube-content/

Learn How the Cloud is Driving Multi-screen Revenue at Convergence India

Last year at a conference in Singapore, I predicted that the days of Pay TV services as we know it- Cable/ DTH/ IPTV- will fast disappear.
Last year at a conference in Singapore, I predicted that the days of Pay TV services as we know it- Cable/ DTH/ IPTV- will fast disappear. These modes of distribution identified w… http://digitaltransformation.frost.com/expert-insights/viewpoints/learn-how-cloud-driving-multi-screen-revenue-convergence-india/

My Thoughts On Brightcove Acquiring Unicorn Media; Why Company Won't Be Profitable In 2014

On Monday, Brightcove announced they have entered into a definitive agreement to acquire privately held Unicorn Media at a deal valued around $49M.
Categories Tags On Monday, Brightcove announced they have entered into a definitive agreement to acquire privately held Unicorn Media at a deal valued around $49M. Unicorn wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/my-thoughts-brightcove-acquiring-unicorn-media-why-company-wont-be-profitable-2014/

The Dirty Little Secret About 4K Streaming: Content Owners Can't Afford The Bandwidth Costs

When vendors and industry executives go to a show like CES, none of them seem to be satisfied to talk about what they are doing now.
Categories Tags When vendors and industry executives go to a show like CES, none of them seem to be satisfied to talk about what they are doing now. Almost always, they want t… http://digitaltransformation.frost.com/expert-insights/viewpoints/dirty-little-secret-about-4k-streaming-content-owners-cant-afford-bandwidth-costs/

The Verizon & EdgeCast Deal: What Analysts and Media Got Wrong

When Verizon announced the news of their intent to acquire EdgeCast, naturally a lot of outlets picked up on the story and published their thoughts on the proposed deal.
Categories Tags When Verizon announced the news of their intent to acquire EdgeCast, naturally a lot of outlets picked up on the story and published their thoughts on the prop… http://digitaltransformation.frost.com/expert-insights/viewpoints/verizon-edgecast-deal-what-analysts-and-media-got-wrong/

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