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Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Bra… http://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel’s acquisition of competitor ShoreTel this morning, I couldn’t help relating to a book my son once brought home from school titled … http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Nokia Jumpstarts the Future

With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed.
Categories Tags Nokia Jumpstarts the Future by Tim McElligott Hopes and dreams and what-ifs only become reality when the criteria for enabling and supporting them become… http://digitaltransformation.frost.com/expert-insights/viewpoints/nokia-jumpstarts-future/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on … http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

The Channel-Centric Cloud: Creating New Partnership Opportunities for Providers and Partners

More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire business on a hands-off, self-service delivery model—are, in …
Categories Tags The cloud computing model was launched as the ultimate in self-service IT. Yet, from the start, businesses of all sizes and types have found the cloud so utter… http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-centric-cloud-creating-new-partnership-opportunities-providers-and-partners/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
Categories Tags Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digi… http://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

ICYMI: Elka Popova talking UCaaS at Enterprise Connect 2017

If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.
Categories Tags If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor. http://digitaltransformation.frost.com/expert-insights/viewpoints/icymi-elka-popova-talking-ucaas-enterprise-connect-2017/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Categories Tags Amazon is apparently considering directly entering the customer contact market. Its Amazon Web Services (AWS) subsidiary is looking at offering chatbots/virtua… http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

I’m Excited for Avaya’s Future and Its Partners Think it will be a Breeze

Thoughts on Avaya Engage
Categories Tags Just back from, Avaya Engage, in Las Vegas, I’m excited for the company’s future. Avaya Engage is where customers, partners, analysts, consultants and the medi… http://digitaltransformation.frost.com/expert-insights/viewpoints/im-excited-avayas-future-and-its-partners-think-it-will-be-breeze/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
Categories Tags #ALEConnex Rainbow is NOT - yet another messaging tool - a new WhatsApp - a new cloud UC offer only - competitor to other ALE products — Michael Brandenbu… http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
Categories Tags By now, everyone associated with the unified communications and collaboration industry is aware of the unprecedented product launch event on January 24 from wh… http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Categories Tags Improving customer service has become synonymous with improving the overall interaction experience, regardless of the industry. Consumers are increasingly k… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Elon Musk Responds to Customer Tweet with Lightning Speed using a Digital Solution

Charging area abuse problem swiftly solved with software.
Categories Tags Retailers - here's your wake up alarm! Loic Le Meur tweeted Elon Musk after being frustrated by people leaving their cars at charging stations for much longer … http://digitaltransformation.frost.com/expert-insights/viewpoints/elon-musk-responds-customer-tweet-lightning-speed-using-digital-solution/

Serving Multi-DRM Content - A Realistic Perspective

Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.
Categories Tags OTT delivery of premium video is growing, and the use of full-fledged DRM to secure this content is growing as well. Video service operators are realizing, as … http://digitaltransformation.frost.com/expert-insights/viewpoints/serving-multi-drm-content-realistic-perspective/

Brick & Mortar Meet Amazon Go

Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.
Categories Tags Brick & Mortar - Let Me Introduce to Amazon Go Amazon.com Inc. is opening Amazon Go in Seattle, a 1,800-square-foot store (AKA convenience store), which inc… http://digitaltransformation.frost.com/expert-insights/viewpoints/brick-mortar-meet-amazon-go/

Perspectives on AVI-SPL’s Anderson Audio Visual Acquisition

AVI-SPL announced it acquired Anderson Audio Visual, a move that combines two of the top A/V integrators in North America. We discussed the news with CEOs from both companies, and learned important details that customers and partners may want to know.
Categories Tags This week AVI-SPL announced it acquired Anderson Audio Visual. Terms of the deal were not disclosed. The move enhances AVI-SPL’s position as the top revenue ge… http://digitaltransformation.frost.com/expert-insights/viewpoints/market-perspectives-avi-spls-anderson-audio-visual-acquisition/

BroadSoft Accelerates Innovation to Boost Customer Value and Service Provider Differentiation

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry analysts…
Categories Tags At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision m… http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-accelerates-innovation-boost-customer-value-and-service-provider-differentiation/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
Categories Tags It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friend… http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Adobe’s TubeMogul Acquisition – Frost & Sullivan’s Perspectives

An assessment of the TubeMogul acquisition, and what it means for video advertising.
Categories Tags Background On Thursday, Nov 10, Adobe announced its decision to acquire TubeMogul, a leading provider of video advertising solutions for approximately $540 mi… http://digitaltransformation.frost.com/expert-insights/viewpoints/adobes-tubemogul-acquisition-frost-sullivans-perspectives/

Validating Contact Center Trends for 2017 and Beyond

Followup to conversation on survey results and trends in the contact center with 8x8
Categories Tags Last week I had the pleasure of sitting down with Neha Mirchandani, who leads global communications at 8x8, to talk about trends in the industry. 8x8 just comp… http://digitaltransformation.frost.com/expert-insights/viewpoints/validating-contact-center-trends-2017-and-beyond/

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