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The Exception is the Rule: "The New Normal for Modern LANs"

The exceptions that lurk within every corporate LAN.
Categories Tags A couple of years ago, if you had asked a group of network architects about the local area networks they manage, they might have regaled you with a clear list … http://digitaltransformation.frost.com/expert-insights/viewpoints/exception-rule-new-normal-modern-lans/

Environmental Sustainability: "Reduce, Reuse, Refocus Applies to the Network Too"

We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental impact of the products they produce, from manufacturing to disposal. Environmental responsibili…
Categories Tags We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental… http://digitaltransformation.frost.com/expert-insights/viewpoints/environmental-sustainability-reduce-reuse-refocus-applies-network-too/

Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation

Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide you w…
Categories Tags Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation Frost & Sullivan hosted an eye-opening, thought provo… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-takeaways-frost-sullivans-gil-2018-surviving-next-decade-digital-transformation/

Top 5 Reasons Why Zoom is Winning the Cloud Video Conferencing Wars

Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.
Categories Tags Video conferencing adoption is booming. According to Frost & Sullivan research, the overall video and web conferencing market is on a high growth trajectory an… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-reasons-why-zoom-winning-cloud-video-conferencing-wars/

“Navigating Business Mobility in the Era of BYOD”

The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
Categories Tags  Introduction The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the … http://digitaltransformation.frost.com/expert-insights/viewpoints/navigating-business-mobility-era-byod/

Programming the Future of Enterprise Communications

For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs …
Categories Tags For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vend… http://digitaltransformation.frost.com/expert-insights/viewpoints/programming-future-enterprise-communications/

Securing the Customer Journey – Essential Requirements for Enterprise Fraud Management

A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Categories Tags Multiple Customer Touchpoints Create More Opportunities for Fraudsters  From the moment a customer visits a merchant’s website, to when they redeem loyalty po… http://digitaltransformation.frost.com/expert-insights/viewpoints/securing-customer-journey-essential-requirements-enterprise-fraud-management/

You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improvin… http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

Key Requirements for Effective IoT Cybersecurity

A blog highlighting the key needs for effective IoT cybersecurity in converged enterprise networks.
Categories Tags IoT Cybersecurity Challenges In an era of digital transformation, cybersecurity implementations must fundamentally transform to deliver protection in enterpri… http://digitaltransformation.frost.com/expert-insights/viewpoints/essential-requirements-effective-iot-cybersecurity/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
Categories Tags The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acq… http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
Categories Tags Today’s business environment is characterized by a deluge of structured, semi-structured and unstructured content getting created and consumed across functions… http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Categories Tags A New Company with a New Vision Avaya Engage, the communications vendor’s annual partner and customer event, took place from January 28th-31st in quaint, mu… http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
Categories Tags   On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and … http://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Connex18 – A Showcase for ALE’s Forward Direction

Categories Tags Alcatel-Lucent Enterprise’s theme at Connex18 analyst summit was centered on “Building the digital future for everyone”.  Alcatel-Lucent Enterprise (ALE) organ… http://digitaltransformation.frost.com/expert-insights/viewpoints/connex18-showcase-ales-forward-direction/

Star2Star and Blueface Merger Confirms 2018 Will See Continued UCaaS Market Consolidation

On January 3rd, 2018, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface in a deal valued at $500 million. The new entity will be called StarBlue and will be headquartered in Sarasota. For an interim period, the two com…
Categories Tags Merger Highlights On January 3rd, 2018, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface in a deal valued at $500 … http://digitaltransformation.frost.com/expert-insights/viewpoints/star2star-and-blueface-merger-confirms-2018-may-be-year-ucaas-market-consolidation/

First Thoughts on Polycom’s Obihai Acquisition

As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and conferencing market. M&A in the UC space typically falls into two categories. The first are strategic technology acquisitions that …
Categories Tags As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and collaboration market. M&A in the UC… http://digitaltransformation.frost.com/expert-insights/viewpoints/first-thoughts-polycoms-obihai-acquisition/

Hello Alexa, Let’s Join the Meeting

Yes!! Alexa for Business is finally here to help enterprise users to join meetings with ease. The conference phone industry has come a long way in empowering users with several innovations including multiple connectivity options; intuitive user interfac…
Categories Tags Yes!!  Alexa for Business is finally here to help enterprise users to join meetings with ease.  The conference phone industry has come a long way in empowering… http://digitaltransformation.frost.com/expert-insights/viewpoints/hello-alexa-lets-join-meeting/

Artificial Intelligence – Coming Soon to a Meeting Room near You

After years of anticipation AI is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily centered on conversational AI while the real potential lies in deeper contextual and predictive applications that will follow …
Categories Tags After years of anticipation, Artificial Intelligence (AI) is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily cen… http://digitaltransformation.frost.com/expert-insights/viewpoints/artificial-intelligence-coming-soon-meeting-room-near-you/

The Future Mobile Office Platform - A few Cool Features of Ding Talk

Categories Tags Team collaboration is one of the emerging trends that reflect increasing adoption among business users in Asia Pacific region. It is a cloud-based collaboratio… http://digitaltransformation.frost.com/expert-insights/viewpoints/future-mobile-office-platform-few-cool-features-ding-talk/

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