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Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
Categories Tags Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, servic… http://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Enterprise Connect 2019 Recap: Platforms and Ecosystems Come to the Forefront

For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged fo…
Categories Tags For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press release… http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-connect-2019-recap-platforms-and-ecosystems-come-forefront/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
Categories Tags Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last wee… http://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Advanced Collaboration for Consultants: How to Maximize Client Engagement and Success

Consulting is primarily a client-facing business that is based on building long-term relationships and trust. Consulting firms today are realizing the benefits of implementing ground breaking collaboration technologies that strengthen trusted client relat…
Categories Tags Businesses today have a strong need to drive their strategy and growth by reaching outside of their own knowledge domains. Consultants are a trusted source of i… http://digitaltransformation.frost.com/expert-insights/viewpoints/advanced-collaboration-consultants-how-maximize-client-engagement-and-success/

CONNEX19: An Update from Alcatel-Lucent Enterprise

With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the iconic principality of Monaco. The anniversary was an opportunity for the company to not only update…
Categories Tags   With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the i… http://digitaltransformation.frost.com/expert-insights/viewpoints/connex19-update-alcatel-lucent-enterprise/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
Categories Tags I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In a… http://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Unpacking Avaya’s New Cloud Solutions Portfolio

This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.
Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… http://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio1/

Unpacking Avaya’s New Cloud Solutions Portfolio

This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.
Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… http://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio/

Network Segregation: "Why Dividing the Network Just Makes Sense"

Ethernet and IP offered the promise of a single network on which all systems can interoperate, while also delivering the economies of scale that come with a shared infrastructure. Unfortunately, several unintended consequences have taken some of the shine…
By Roopashree Honnachari, Industry Director for Business Communication Services & Cloud Computing at Frost & Sullivan In our ongoing research here are Frost & Sullivan, we tend t… http://digitaltransformation.frost.com/expert-insights/viewpoints/network-segregation-why-dividing-network-just-makes-sense3/

Network Segregation: "Why Dividing the Network Just Makes Sense"

Ethernet and IP offered the promise of a single network on which all systems can interoperate, while also delivering the economies of scale that come with a shared infrastructure. Unfortunately, several unintended consequences have taken some of the shine…
By Roopashree Honnachari, Industry Director for Business Communication Services & Cloud Computing at Frost & Sullivan In our ongoing research here are Frost & Sullivan, we tend t… http://digitaltransformation.frost.com/expert-insights/viewpoints/network-segregation-why-dividing-network-just-makes-sense2/

Network Segregation - Why Dividing the Network Just Makes Sense

Ethernet and IP offered the promise of a single network on which all systems can interoperate, while also delivering the economies of scale that come with a shared infrastructure.
In our ongoing research here are Frost & Sullivan, we tend to think about Ethernet and Internet Protocol (IP) in terms of watershed moments: The two standards came together to rep… http://digitaltransformation.frost.com/expert-insights/viewpoints/network-segregation-why-dividing-network-just-makes-sense/

Logitech Rally Runs the Analyst’s Gauntlet

This week the Connected Work research team at Frost & Sullivan is evaluating the new Logitech Rally video conferencing system for mid-size meeting rooms. Anchored by the Rally Camera, the Rally product line is aimed at front of meeting room configurations…
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their colla… http://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-rally-runs-analysts-gauntlet/

The Exception is the Rule: "The New Normal for Modern LANs"

The exceptions that lurk within every corporate LAN.
Categories Tags A couple of years ago, if you had asked a group of network architects about the local area networks they manage, they might have regaled you with a clear list … http://digitaltransformation.frost.com/expert-insights/viewpoints/exception-rule-new-normal-modern-lans/

Environmental Sustainability: "Reduce, Reuse, Refocus Applies to the Network Too"

We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental impact of the products they produce, from manufacturing to disposal. Environmental responsibili…
Categories Tags We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental… http://digitaltransformation.frost.com/expert-insights/viewpoints/environmental-sustainability-reduce-reuse-refocus-applies-network-too/

Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation

Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide you w…
Categories Tags Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation Frost & Sullivan hosted an eye-opening, thought provo… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-takeaways-frost-sullivans-gil-2018-surviving-next-decade-digital-transformation/

Top 5 Reasons Why Zoom is Winning the Cloud Video Conferencing Wars

Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.
Categories Tags Video conferencing adoption is booming. According to Frost & Sullivan research, the overall video and web conferencing market is on a high growth trajectory an… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-reasons-why-zoom-winning-cloud-video-conferencing-wars/

“Navigating Business Mobility in the Era of BYOD”

The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
Categories Tags  Introduction The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the … http://digitaltransformation.frost.com/expert-insights/viewpoints/navigating-business-mobility-era-byod/

Programming the Future of Enterprise Communications

For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs …
Categories Tags For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vend… http://digitaltransformation.frost.com/expert-insights/viewpoints/programming-future-enterprise-communications/

Securing the Customer Journey – Essential Requirements for Enterprise Fraud Management

A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Categories Tags Multiple Customer Touchpoints Create More Opportunities for Fraudsters  From the moment a customer visits a merchant’s website, to when they redeem loyalty po… http://digitaltransformation.frost.com/expert-insights/viewpoints/securing-customer-journey-essential-requirements-enterprise-fraud-management/

You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improvin… http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

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